January Team VS Team Challenge
Quiz by Erik Gill
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- Q1
Please put the steps in order for calling Lead Line to ask questions while on a call:
Users link answersLinking60s - Q2
In what instance would we not use the originating address in a portal?
If the address is unknown
If the address is a PO Box
If the address is in a different state than the rendering facility
All the above
60s - Q3
When would you not track a notification on the intranet?
You were assigned and Outbound Email
When assigned a Provider No POC
You worked a No POC Callback
You completed a portal notification
60s - Q4
If a Veteran's address has a special character within it, in most cases it needs to be removed. What special character is the exception to this rule?
.
/
*
-
60s - Q5
If the Chief Complaint is given as "Suicidal Attempt" it can be changed to Suicidal Ideation?
truefalseTrue or False60s - Q6
What do we do if presenting date and discharge date are the same but admission status is not given?
Select unknown
Select not admitted
Cry
Select admitted
60s - Q7
When speaking to a caller how do we gather the originating address information?
Take a wild guess
Use residential address in JLV no matter what the caller says
Ask the caller if they know where the Veteran was before the ER visit
Use the address from the JLV face sheet
60s - Q8
Can you release a Veteran's OHI information?
Yes, but only the type of policy (Blue Cross, Medicare, Tricare)
Yes, we can tell them all OHI information
No
60s - Q9
If you receive a portal and the Veteran's address does not match JLV, what should you do?
Call the lead line
Leave it as is and notate it
Match it to the residential address
Match it to the face sheet in JLV
60s - Q10
Using the chart below, determine what action you should take in the following situation: You are unable to find the veteran ins our systems and ASC is yes. Which action is taken?
Make no changes
Change COMPACT to Yes
Change COMPACT to Pending
Change COMPACT to N/A
60s - Q11
If we are creating a second notification due to a transfer from one hospital to another, what should the originating address be on the second notification?
The address of the ambulance provider who completed the transfer
The originating address from the initial notification
The facility address from the initial notification
The residential address in JLV
60s - Q12
If the NPI entered pulls up as not located and the NPI is not associated with the address given what should you do if you cannot make a call out?
Input all 9's
Leave the NPI field blank
Input all 0's
Call the lead line
60s - Q13
Using the picture, which OHI selection should be made?
Medicaid
Medicare Advantage
Medicare A
Other
60s - Q14
If JLV is down, we have to verbally ask the caller the Veteran's OHI. If the caller DOES NOT have OHI information what back-up systems can be used to locate this information?
HSRM
ES
PPMS
None, just select no insurance
60s - Q15
Which CC abbreviation are we not allowed to change on a portal?
SI
HI
CP
SOB
60s
