Knock Test #2
Quiz by Mimi Siarot
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
Which option is an example of a prospect that you would mark as NAP?
Lisa called to inquire about the availability of the unit next to her cousin's.
Leo your warehouse supply vendor called a Knock tracking number to inform you that he is at the property with a delivery but he cannot find your maintenance shop
Someone walked in and requested a tour of one of the available units.
120s - Q2
A property is leaving a voicemail for a prospect that reached out from apartments.com. The callback number for the property that they will want to provide to the prospect is the:
The Leasing Agent's personal phone number
Knock tracking phone number for apartments.com
Office landline
120s - Q3
Trey is looking to filter all his Lost prospects from the last month into a list to send out a leasing special email to. Where can he go to view this list?
Prospects tab- Filter by 'Lost'status with date range
Prospects tab- Filter by 'Lost'status
Prospects tab- Filter by 'NAP'status with date range
120s - Q4
Which of the following is an example of when to mark a prospect as Lost
Jack calls in looking for more information about the property. On the call, he asks if there is a dog park on-site. When you explain that there is not one at this time, he hangs up and says he is no longer interested
Ellie emails you saying that she decided to live with her parents for a little longer than she planned, but she will still be interested in the property when the time comes
Jane calls in because her daughter will be moving into the property in a month, and she needs information to make sure security is adequate for her daughter
120s - Q5
True or False: When you add a future follow-up to a guest card, the guest card will remain on the to-do page - 'appointments pending completion' until the follow-up date arrives
True
False
120s - Q6
True or False: Using Knock Admin, we are unable to adjust the mile radius for cross-sell
False
True
30s - Q7
Steve the leasing agent is looking to make sure that no tours can be booked over his lunch hour when he's meeting Miranda. Where within Knock should he go to make this happen?
Calendar tab- Book a busy time from 12-1
Knock Admin- Adjust the office hours that that day only
Just reschedule a tour if one comes in at this time
30s - Q8
Where would we go to find a leasing agent's username for Knock?
Knock CRM > Users
Admin > Sources
Admin > Users
120s - Q9
True or False: In the Sources tab within Knock Admin, new sources can be enabled, and currently enabled sources can be removed.
False
True
120s - Q10
Carrie notices a certain prospect's name is spelled wrong within Knock. How should she fix this?
Delete the guest card from Knock, and add a new one on the Prospects tab
Update the Prospect's guest card information in Knock
Update the Prospect's information in her PMS
Keep the misspelled name, but make sure we fix it on the outbound communication
120s - Q11
True or False: The Resident Renewal engagement score ties into the general engagement score.
False
True
120s - Q12
Which of the following recipients is required to opt-in to text messaging?
Prospects only
None of the above
Residents & Prospects
Residents only
120s - Q13
What feature/area on the main dashboard page monitors your progress and completion of daily tasks?
Setting > Preferences
Prospects tab
ToDo list
Engagement score
120s - Q14
Who will the voice app route calls to first?
The person who most recently logged in
The person who is inactive the longest (queue-based routing)
Randomized based on personal engagement scores
The person who has taken the fewer calls this month according to Knock Analytics reporting
120s - Q15
What is the main reason for always renaming phone leads?
To make sure we only call the prospect moving forward (rather than emailing/texting)
To ensure the information syncs with the PMS
To ensure that the prospect is only contacted through email following the initial interaction
To ensure we are capturing the correct information about our prospect
120s