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Know how to communicate with others in the building services industry

Quiz by Ricky Fleet

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14 questions
Show answers
  • Q1
    A customer asks you for information about part of the job you are not familiar with. What should you do?
    Advise the customer that you do not have the information and ask them to contact a representative from your company if they wish to acquire further information
    Advise the customer that you do not have the information they have requested, but arrange for a representative of the company to contact them, and make sure that this happens
    Advise the customer that you do not have the information and carry on with you work
    Try and advise to the customer to the best of your ability as to portray a good image for your company
    30s
  • Q2
    By writing a letter to a client regarding work related issues demonstrates what type of communication?
    Formal
    Strict
    Informal
    Casual
    30s
  • Q3
    A useful way of helping a client whose native language is not English to understand you other than get an interpreter, is to...
    Use graphics/drawings
    Email them
    Write down what you are trying to say
    Text them
    30s
  • Q4
    An example of promoting good communication skills for your company would be?
    All of these
    Ignore other persons and quietly get on with your work
    Always deal with any work related queries as quickly as possible
    Respond to any work related queries when it’s suitable to do so
    30s
  • Q5
    Which department within a company would deal with employment matters?
    Human resources department
    Finance department
    Accounts department
    Sales department
    30s
  • Q6
    A common cancellation period used in contracts is
    7 days
    1 day
    3 days
    14 days
    30s
  • Q7
    What is the process where people in a meeting discuss items and come to an agreement?
    Arbitration
    Adjudication
    Cavalcade
    Negotiation
    30s
  • Q8
    Which one of the following organisations specialises in impartial advice concerning employment difficulties?
    ACAS
    CITB
    UKAS
    CSCS
    30s
  • Q9
    If there was a dispute between an employee and an employer, who could be used in the discussions?
    Employment control officer
    Trade union
    Employee's family
    Health and safety representative
    30s
  • Q10
    16. Which of the following demonstrate good communication methods?
    Correct information
    Concise and complete information
    Give clear and easy to understand information
    All of these
    30s
  • Q11
    Which type of communication provides a permanent record for future reference such as quotations and contracts?
    Text
    Written
    Verbal
    All of these
    30s
  • Q12
    A meeting with a potential client to discuss work and materials for a job is an example of?
    Formal communication
    Strict communication
    Casual communication
    Informal communication
    30s
  • Q13
    What form of interaction is used in verbal communication?
    Hearing
    Text
    Email
    Drawing
    30s
  • Q14
    A good way to ensure effective communication takes place between staff and customers/co-contractors and managers, is for the company to hold regular
    Redundancy talks
    Toolbox talks
    Disciplinary talks
    Arbitration meetings
    30s

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