Question 1

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.

What should an administrator do to meet this requirement?

Accepted Answer

Create a workflow rule on the opportunity object.

Answer

Create a validation rule that evaluates the account rating.

Answer

Create an auto-response rule on the opportunity object.

Answer

Create an escalation rule based on the opportunity amount.

Question 2

The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days.

Where should the System Administrator change the password expiration period for these users?

Accepted Answer

Profiles assigned to the Users

Answer

Individual User records

Answer

Permission Sets assigned to the Users

Answer

Roles assigned to the Users

Question 3

Universal Containers uses an Auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible.

Which two features should the System Administrator implement to allow customers have quick access to this information?

Choose 2 options.

Accepted Answer

1. Auto-response Rules

2. Self-service Portal

Answer

1. Case Feed Layout Actions

2. Case Comment Notifications

Answer

1. Self-service Portal

2. Case Comment Notifications

Answer

1. Auto-response Rules

2. Case Feed Layout Actions

Question 4

Ursa Major Solar is looking into backup methods.

Which set of small and large data backup methods are available in native Salesforce?

Accepted Answer

Data Loader Exports, Report Exports, and Weekly Data Export Service

Answer

Data Loader Exports, Mass Exports, and Weekly Data Export Service

Answer

Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports

Answer

Report Exports, Dashboard Exports, and Weekly Data Export Service

Question 5

Ursa Major Solar (UMS) is configuring the lead conversion process.

Which two factors should UMS consider before setting up the process?

Choose 2 options.

Accepted Answer

1. Custom lead fields can be mapped to account, contact, and opportunity fields.

2. Standard lead fields are automatically converted to account, contact, and opportunity fields.

Answer

1. Custom lead fields can be mapped to custom object fields.

2. Standard lead fields are automatically converted to account, contact, and opportunity fields.

Answer

1. Custom lead fields can be mapped to custom object fields.

2. Roll-up summary lead fields can be mapped to custom contact fields.

Answer

1. Custom lead fields can be mapped to account, contact, and opportunity fields.

2. Roll-up summary lead fields can be mapped to custom contact fields.

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