Leadership & Decision Making
Quiz by Grej
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- Q1
Koko from the morning shift noticed that there's always a coffee stain on his table every time he starts working on his station. He reported it to QC Jean and found out that QC Jerick from night shift was the responsible one. What will be the correct response to this scenario?
QC Jean should talk to QC Jerick to avoid doing this again.
QC Jean should escalate it to the SMEs and address the issue accordingly.
QC Jean should post on his Facebook about the issue with QC Jerick.
QC Jean should report it to the HR since this is an act of littering.
60s - Q2
QC Marianne noticed Angelo that he is not wearing his face mask properly. She reported it immediately to QC Erwin since he is the team captain of Angelo. QC Erwin called out Angelo, but he did not follow his team captain and QC Marianne noticed it again. What should be her next step?
QC Marianne should call out Angelo since he is not following his team captain.
Inform QC Erwin that Angelo did not follow him about the face mask and report it to the nurses for the immediate action plan.
Inform QC Erwin that Angelo did not follow him about the face mask and request to serve him a coaching log for wearing the face mask improperly.
QC Marianne should give Angelo a coaching log herself because she was the one who caught Angelo.
60s - Q3
SQC Joms prepared a refresher exam for the whole team. He asked the QCs to take the exam to identify if there are errors. Upon taking the exam, QC Jean notices some questions that might be a confusion to the AIPs when they take it. What would QC Jean do next?
QC Jean will ignore his confusions and just guess the answer.
QC Jean will give his idea on fixing the questions.
QC Jean will retake the exam to get a higher score.
QC Jean will inform SQC Joms about the problem.
60s - Q4
One of your AIP advised you that he will be absent because of sore throat. He called you 3x and texted you before the shift. What is the best action you will do?
Advise him to call SME 3x and if SME did not respond, inform STL John about the absence.
Investigate and conduct a home visit.
Advise him to drink medicine and remind him to take care of himself.
Report the incident to the nurses.
60s - Q5
Coaching Session Flow
Users link answersLinking60s - Q6
SMART acronym stands for:
S - Strategic
M - Measurable
A - Attainable
R - Realistic
T - Time Bound
S - Specific
M - Measurable
A - Attainable
R - Realistic
T - Time Bound
S - Strategic
M - Measurable
A - Acceptable
R - Realistic
T - Time Bound
S - Specific
M - Measurable
A - Acceptable
R - Relevant
T - Time Bound
60s - Q7
One of your team member has a high speed in the middle of the week. You observed him with team viewer, and you noticed that he was not closing his PT and he goes to bathroom many times. What would be the next action as a Team captain?
Report it to the nurse on duty, he might have a problem with his bladder.
Report it to HR for further action.
Serve him a coaching log.
Talk to the AIP to close the PT first before going anywhere and give him a verbal warning.
60s - Q8
Joemar forgot his ID at home for the first time. The security in charge informed you that he didn't write Joemar's attendance and will not let him enter the company premises. What will you do as his team captain?
Make a fight with the security in charge and let Joemar in.
Inform your SME about that and let him/her talk to the security on duty.
Tell Joemar to go home.
Bribe the security on duty to let Joemar in.
60s - Q9
During coaching observation, you will emphasize the successes of the AIP after the coaching proper.
falsetrueTrue or False60s - Q10
During coaching observation, after creating an action plan and commitment, you will wrap up everything you discussed.
truefalseTrue or False60s