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Measure skillsfrom any curriculum
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from any curriculum
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23 questions
Show answers
- Q1Put the phases of the process for effective crisis management in the correct order:Users re-arrange answers into correct orderJumble30s
- Q2The most sudden, unexpected and feared crisis an organisation will face, as there will not have been time to prepare or do research on how to solve the problem.Sustained crisisImmediate crisisEmerging crisis30s
- Q3The crisis may abruptly occur after it has been developing over a long period of time; however, it does allow for planning and research prior to the eruption.Emerging crisisSustained crisisImmediate crisis30s
- Q4This crisis is one that will continue, despites management’s efforts, for a long period.Sustained crisisImmediate crisisEmerging crisis30s
- Q5Characteristics of a crisis includes that it may occur unexpectedly and threatens the survival of the organisation.TrueFalse30s
- Q6A characteristic of a crisis is that it mostly develops at a slow rate.truefalse30s
- Q7Which one of the following is NOT a principle of strategic approach to crisis management?Profit goalsFull disclosureQuick responseReputational priorities30s
- Q8Which one of the following is NOT a principle of strategic approach to crisis management?Full disclosureSales prioritiesOne voiceQuick response30s
- Q9The gravity of the crisis and the liability of the organisation is … that need to be considered.Guidelines when a crisis plan is put in placeStrategies to reduce impactFactors that needs to be considered30s
- Q10Denial and excuse are considered to be … strategies.Pre-emptive actionVocally expressedDefensive responseOffensive response30s
- Q11Prebuttal is considered to be a … strategyOffensive responseDefensive responseVocally expressedPre-emptive action30s
- Q12Attack is considered to be a … strategyVocally expressedPre-emptive actionDefensive responseOffensive response30s
- Q13Relabelling and concession are considered to be … strategies.Strategic inactionVocally expressedDiversionary responseRectifying behaviour30s
- Q14Concern and apology are considered to be … strategies.Vocally expressedStrategic inactionDiversionary responseRectifying behaviour30s
- Q15Corrective action and repentance are considered to be … strategies.Vocally expressedStrategic inactionRectifying behaviourDiversionary response30s