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Learning unit 9: Crisis management

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23 questions
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  • Q1
    Put the phases of the process for effective crisis management in the correct order:
    Users re-arrange answers into correct order
    Jumble
    30s
  • Q2
    The most sudden, unexpected and feared crisis an organisation will face, as there will not have been time to prepare or do research on how to solve the problem.
    Sustained crisis
    Immediate crisis
    Emerging crisis
    30s
  • Q3
    The crisis may abruptly occur after it has been developing over a long period of time; however, it does allow for planning and research prior to the eruption.
    Emerging crisis
    Sustained crisis
    Immediate crisis
    30s
  • Q4
    This crisis is one that will continue, despites management’s efforts, for a long period.
    Sustained crisis
    Immediate crisis
    Emerging crisis
    30s
  • Q5
    Characteristics of a crisis includes that it may occur unexpectedly and threatens the survival of the organisation.
    True
    False
    30s
  • Q6
    A characteristic of a crisis is that it mostly develops at a slow rate.
    true
    false
    30s
  • Q7
    Which one of the following is NOT a principle of strategic approach to crisis management?
    Profit goals
    Full disclosure
    Quick response
    Reputational priorities
    30s
  • Q8
    Which one of the following is NOT a principle of strategic approach to crisis management?
    Full disclosure
    Sales priorities
    One voice
    Quick response
    30s
  • Q9
    The gravity of the crisis and the liability of the organisation is … that need to be considered.
    Guidelines when a crisis plan is put in place
    Strategies to reduce impact
    Factors that needs to be considered
    30s
  • Q10
    Denial and excuse are considered to be … strategies.
    Pre-emptive action
    Vocally expressed
    Defensive response
    Offensive response
    30s
  • Q11
    Prebuttal is considered to be a … strategy
    Offensive response
    Defensive response
    Vocally expressed
    Pre-emptive action
    30s
  • Q12
    Attack is considered to be a … strategy
    Vocally expressed
    Pre-emptive action
    Defensive response
    Offensive response
    30s
  • Q13
    Relabelling and concession are considered to be … strategies.
    Strategic inaction
    Vocally expressed
    Diversionary response
    Rectifying behaviour
    30s
  • Q14
    Concern and apology are considered to be … strategies.
    Vocally expressed
    Strategic inaction
    Diversionary response
    Rectifying behaviour
    30s
  • Q15
    Corrective action and repentance are considered to be … strategies.
    Vocally expressed
    Strategic inaction
    Rectifying behaviour
    Diversionary response
    30s

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