Learning unit 9: Crisis management
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23 questions
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- Q1Put the phases of the process for effective crisis management in the correct order:Users re-arrange answers into correct orderJumble30sEditDelete
- Q2The most sudden, unexpected and feared crisis an organisation will face, as there will not have been time to prepare or do research on how to solve the problem.Sustained crisisImmediate crisisEmerging crisis30sEditDelete
- Q3The crisis may abruptly occur after it has been developing over a long period of time; however, it does allow for planning and research prior to the eruption.Emerging crisisSustained crisisImmediate crisis30sEditDelete
- Q4This crisis is one that will continue, despites management’s efforts, for a long period.Sustained crisisImmediate crisisEmerging crisis30sEditDelete
- Q5Characteristics of a crisis includes that it may occur unexpectedly and threatens the survival of the organisation.TrueFalse30sEditDelete
- Q6A characteristic of a crisis is that it mostly develops at a slow rate.truefalse30sEditDelete
- Q7Which one of the following is NOT a principle of strategic approach to crisis management?Profit goalsFull disclosureQuick responseReputational priorities30sEditDelete
- Q8Which one of the following is NOT a principle of strategic approach to crisis management?Full disclosureSales prioritiesOne voiceQuick response30sEditDelete
- Q9The gravity of the crisis and the liability of the organisation is … that need to be considered.Guidelines when a crisis plan is put in placeStrategies to reduce impactFactors that needs to be considered30sEditDelete
- Q10Denial and excuse are considered to be … strategies.Pre-emptive actionVocally expressedDefensive responseOffensive response30sEditDelete
- Q11Prebuttal is considered to be a … strategyOffensive responseDefensive responseVocally expressedPre-emptive action30sEditDelete
- Q12Attack is considered to be a … strategyVocally expressedPre-emptive actionDefensive responseOffensive response30sEditDelete
- Q13Relabelling and concession are considered to be … strategies.Strategic inactionVocally expressedDiversionary responseRectifying behaviour30sEditDelete
- Q14Concern and apology are considered to be … strategies.Vocally expressedStrategic inactionDiversionary responseRectifying behaviour30sEditDelete
- Q15Corrective action and repentance are considered to be … strategies.Vocally expressedStrategic inactionRectifying behaviourDiversionary response30sEditDelete
- Q16Silence is considered to be a … strategyVocally expressedDiversionary responseRectifying behaviourStrategic inaction30sEditDelete
- Q17During the communication process reassure key publics about safety and security and the probability of recurrenceDon’tDo30sEditDelete
- Q18During the communication process express concern and sympathy for injury or deathDoDon’t30sEditDelete
- Q19During the communication process only official information must be provided to the mediaDon’tDo30sEditDelete
- Q20During the communication process stick to promisesDon’tDo30sEditDelete