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Let's Talk about Digital Knowledge Boost - Quiz 1

Quiz by Dipti Tigdi

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5 questions
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  • Q1
    What can a customer find under the Upcoming Activities Bill Payment Menu?
    Bill Payment History & Reversible Bill Payments
    Bill Payment History & Upcoming payments due on Scotiabank products
    Upcoming payments due on Scotiabank products & Reversible Bill Payments
    Upcoming payments due on Scotiabank products
    30s
  • Q2
    Ms Smith recently bought a car and is looking to get her pre-authorized debit information for her insurance company. What would you do? Select the best option.
    Give her the account, transit and institution number. Mention she can find this online as well as offer to walk her through.
    Give her the account, transit and institution number as well as mention that she can find this online.
    Give her the account, transit and institution number
    Mention she can find this online and offer to walk her through the steps.
    30s
  • Q3
    Your customer needs help in finding her POS limit. Where could she find that if she was logged into her SOL?
    Manage my accounts> Additional Services
    Account Summary Page
    Manage my accounts> site settings
    Manage my accounts> Manage Scotiacard and Account Access
    30s
  • Q4
    What information can you find on a pending transaction (credit card) that you would not find on a posted transaction through SOL?
    Card Number Used
    Merchant Name
    Date
    Amount
    30s
  • Q5
    Your customer is locked out of his online banking. Which one of the following could be a potential reason for this?
    Customer is using unsupported browser
    Possible Compromise (blocked by BCS)
    Customer has reached their global tap limit
    Customer doesn't have an updated version of our Mobile App
    30s

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