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Q 1/5
Score 0
What can a customer find under the Upcoming Activities Bill Payment Menu?
30
Bill Payment History & Reversible Bill Payments
Bill Payment History & Upcoming payments due on Scotiabank products
Upcoming payments due on Scotiabank products & Reversible Bill Payments
Upcoming payments due on Scotiabank products
Q 2/5
Score 0
Ms Smith recently bought a car and is looking to get her pre-authorized debit information for her insurance company. What would you do? Select the best option.
30
Give her the account, transit and institution number. Mention she can find this online as well as offer to walk her through.
Give her the account, transit and institution number as well as mention that she can find this online.
Give her the account, transit and institution number
Mention she can find this online and offer to walk her through the steps.
5 questions
Q.
What can a customer find under the Upcoming Activities Bill Payment Menu?
1
30 sec
Q.
Ms Smith recently bought a car and is looking to get her pre-authorized debit information for her insurance company. What would you do? Select the best option.
2
30 sec
Q.
Your customer needs help in finding her POS limit. Where could she find that if she was logged into her SOL?
3
30 sec
Q.
What information can you find on a pending transaction (credit card) that you would not find on a posted transaction through SOL?
4
30 sec
Q.
Your customer is locked out of his online banking. Which one of the following could be a potential reason for this?
