I am 65 years old. Do I qualify for Medicare?

What Part of Medicare covers my Dentures?

What Part of Medicare covers my Hospital Visit?

What is a benefit of being on a Careplus HMO plan?

Can a CPHI makes changes to an account?

What information can we provide an unauthorized caller?

What can be used to authenticate a call?

A CPHI calls in on an account. What can you assist them with?

How long is a Verbal Consent valid for?

What MUST be documented in your CRM case when using Voiance translation services?

A member calls stating that he cracked a tooth over the weekend and his regular dentist is on vacation. How can you assist the member in finding him emergency dental care?

What is an eligible item members can purchase using the Care Essentials Card?

Medicaid qualification is based on..

What are the 5 W's?

For a member to qualify for a Dual Eligible plan (Careneeds Plus) what must they qualify for?

CarePlus members can have up to how many types of allowances on their spending account cards?

A member states they need assistance getting into their scheduled ride to the otolaryngologist. Which level of service should be selected when scheduling their trip?

Your call connects and a member states, "Oh thank goodness! You finally answered.  I thought I'd be stuck on hold all day." As what call type should this statement be documented?

Members do not need to use specific verbiage for you to file a grievance or when refusing their grievance rights.

Match the timeframe to its applicable request.

The CarePlus Spending Account Card holds how many allowances?

Which resource can you reference to see a list of material options for visually impaired members?

Interpreter services must be provided within _____ minutes after a caller connects to a Member Services advocate.

What team handles CarePlus' Rewards benefit?

(select all that apply) Alternative format plan materials available to those visually impaired are: