Level 1 NHT - Test Review
Quiz by Ashley Jones
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
I am 65 years old. Do I qualify for Medicare?
Yes
No
30s - Q2
What Part of Medicare covers my Dentures?
D
B
A
C
30s - Q3
What Part of Medicare covers my Hospital Visit?
B
A
C
D
30s - Q4
What is a benefit of being on a Careplus HMO plan?
Lower Costs - As you need to coordinate care through your PCP
High Premium costs
Higher Copays
You can see Out of network doctors without authorization
30s - Q5
Can a CPHI makes changes to an account?
No
Yes, with Verbal consent
Yes
30s - Q6
What information can we provide an unauthorized caller?
Cannot speak to a non-member
General information - NO PHI
Anything they have questions on
30s - Q7
What can be used to authenticate a call?
Member ID
DOB
All answers can be used to authenticate a call
Zip Code
30s - Q8
A CPHI calls in on an account. What can you assist them with?
File a grievance
Changing the address for member on CSIM
Order them a rewards card
Educate them on members benefits
30s - Q9
How long is a Verbal Consent valid for?
1 day
For that call only
Forever
30 days
30s - Q10
What MUST be documented in your CRM case when using Voiance translation services?
Interpreter name and ID number
Caller required translations
Transferred to Voiance for translation
Voiance Translation services used
30s - Q11
What is a preventative activity that a member can have done to be closer to earning their $50 gift card?
Mammogram
Massage Therapy
Dental Cleaning
Flu Shot
30s - Q12
Is Careplus responsible for lost or stolen reward giftcards?
No
Yes
30s - Q13
What is an eligible item members can purchase using the Care Essentials Card?
Gas
Lottery
Wine
Bananas
30s - Q14
If a Member completes the real age test online. How long does it take to appear in completed in Sharecare?
7-10 business days
30 days
2 weeks
24 Hours
30s - Q15
Medicaid qualification is based on..
Gender
Health
Location
Income
30s