You work in a family practice office. A patient comes in with an insurance card that reads: $75 Emergency Room $25 PCP Office Visit $45 Specialist Office Visit $1500 Deductible According to the card, how much would the patient owe you for today’s visit?

Michelle had a baby, and the total cost was $10,000. If she has a deductible of $1,000, and a co-insurance of 10% thereafter, how much would she owe?

Which of these best describes the concept of coordination of benefits?

A doctor asks you to bill for a procedure that would pay out at a higher rate than the one he actually performed. This would be an example of which type of fraudulent claim?

Which of the following is false regarding the relationship between medical practices and collection agencies?

A medical office has a monthly income and expenses as follows: Income: $300,000 Expenses: $100,000 Given this information, what would be the net income for the month?

A check signed with the words “Pay to the order of” is an example of which type of endorsement:

Which of the following is a newborn care CPT code?

Which definition properly describes Relative Value Units (RVUs)?

Who would request preauthorization from an insurance company for a specific treatment?

Which document is prepared by the insurance company and provided to the patient after treatment is given and includes coverage details?

When is an unpaid account typically considered overdue?

Which of the following describes a Point-of-Service (POS) plan?

Which of these insurance companies is a commercial business?

What coding system was used by healthcare providers to report diagnoses and procedures on claim forms prior to October 1, 2015?

Which of the following individuals and claims would not be covered by Medicaid?

An individual who is injured while working will receive Workers Compensation benefits to cover any medical expenses.

Which of these outgoing phone calls would be the most appropriate for a medical assistant to make?

You are asked to compose a business letter. Which of these would be an inappropriate sign-off?

How should you write the date in a professional business correspondence?

Who owns a patient’s medical record?

Which of these is not an advantage of Electronic Medical Records (EMRs)?

A patient has been seen at an office within 2 to 5 years. His file would be considered ____.

You have four patients with very similar names. They are: Michael Smith Jr. Michael Smith II Michael Smith III Michael Smith Sr. What is the proper way to arrange their files alphabetically?

What is the “golden rule” of chart documentation?

What type of scheduling is typically found in urgent care centers?

A patient calls and wants to be seen in the next hour. What is your best response?

You are calling with a patient’s test results, but you get their voicemail. What would be the most appropriate message to leave?

Someone is calling with regard to a 20-year-old patient in your practice. Which of the following callers could you disclose information to?

You work in a busy medical office that has four phone lines. A patient calls and says they have been shot. What should you do?

A new patient is calling to schedule an appointment. What information should you obtain from them before they come in?

You are reading the appointment book and notice the 10:15 slot says “NP in for S/R was NS.” What does this mean?

A medical assistant will routinely be responsible for all of the following, except:

The organization OSHA is in charge of ____.

What is a CEU?

You are assisting in interviewing a new medical assistant. Which topic should you avoid?

Which of these would you consult to learn more about a company’s chain of command?

Which of these would be considered a conflict of interest?

Unsafe activities in the workplace should be reported to which agency?

Which of these topics would be considered an environmental safety concern?

Which of these is not subject to criminal penalties?

Which of these actions or behaviors reflects appropriate office professionalism?

Which piece of incoming mail would be the highest priority?

What does CPOE stand for?

What type of scheduling system is typically used in larger offices?

In addition to seeing patients, what other activities should be taken into consideration when scheduling for the physician?

Which of these is not a primary purpose for a medical record?

Which of these would be considered subjective patient data?

How are the contents of each patient’s medical chart organized?

What kind of data would the social and occupational history be considered?

How should progress notes be written in the medical record?

Which of these items would not be an effective confidentiality safeguard for patient data?

Which of these is not an acceptable scenario for sharing a patient’s medical record?

What is the primary benefit of using EMR/EHR systems?

When should a patient be told about the policies that will affect them, including billing procedures for missed appointments?

Which of these is not considered confidential information?

What should be done if the physician cannot come into the office due to an emergency?

According to the original Kübler-Ross model, what are the stages of grieving, in order?

When speaking on the telephone about confidential information, it is most important to____.