Medical Recruitment Screening
Quiz by Amanda Desuacido
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30 questions
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- Q1What should you refrain from doing when ending a call and the client hasn't completely finished talking?Listen until client is done talkingAsk if there is anything you can do before ending the callWait until client hangs upHang up, if its already taking too long30s
- Q2The following behavior must be avoided when on a call exceptTreating the client without regards to age and use standard language, rhythm and toneChewing on food or swallowing liquids while taking a callAsking client if it is ok to put on hold to talk to another person on the other lineMaking any possibly distasteful and corny jokes to make the patient comfortable30s
- Q3If a call was left "waiting," what should you be doing when you pick it up?Thank the patient for patiently waitingApologize for putting the patient on holdImmediately ask the name of the patient and address her concernNothing, the patient is expected to understand that the office have a lot of call30s
- Q4The United States is spread across six time zones. From west to east, they are Hawaii, Alaska, Pacific, Mountain, Central, and Eastern. which one should you use if you are assigned to a client in California?EasternMountainPacificCentral30s
- Q5A patient's neighbor called to inquire about the condition of the patient. Which of the ]following actions is a demonstration of confidentiallySuggest that the neighbor go to the nurse’s station with you and view the chart.Ask the neighbor to step out into the hall to share the condition of the patientInform the neighbor that you cannot share that information.Share with the neighbor the condition of the patient.30s
- Q6Which of the following ways demonstrate empathy?Going the extra mile for someoneSharing of emotions with patientImagining self in the place of othersPutting others ahead of self30s
- Q7Which statement is true?The carotid site is used most often to obtain the pulse.Tachycardia is a slow heart rate.Bradycardia is a slow heart rate.An irregular heart rate should be taken for at least 30 seconds.30s
- Q8The patient called you and notify you that she feels dizzy and severe migraine. She is taking blood pressure medications regularly. Which blood pressure reading should you repeat before reporting to your provider?D. 130/70 mm Hg140/68 mm Hg90/60 mm Hg120/74 mm Hg30s
- Q9Which of the following phrases best defines the term STAT?ImmediatelyAs soon as possibleWithin the next 2–3 hoursBy the end of the shift30s
- Q10Which of the following statements by a Medical Receptionist that suggests that he or she has an understanding of cultural awareness?Once a person enters this country, he or she should learn the culture.All cultures are the same.Care is planned to include a patient's cultural needs.Culture does not influence the care of patient30s
- Q11Which of these outgoing phone calls would be the most appropriate for a medical virtual assistant to make?a call to a patient who has a question about their new diagnosis of diabetesa call to the pharmacy to phone in a patient’s approved prescription refilla call to a patient who has unexpected test resultsa follow-up call to a patient who was dissatisfied with their medical treatment30s
- Q12Which of the following is the correct definition for NPO?Nothing by mouthPatient may only have ice chipsOnly liquids by mouthPatient may have only thickened liquids30s
- Q13What part of the history would contain information on the patient’s tobacco use?past historyfamily historymedical historysocial history30s
- Q14What term is used to refer to a condition that persists over a long period of time?chronicsubacutedebilitatingacute30s
- Q15If a patient saw a provider within the same practice and specialty five years ago, what type of patient would they be?follow up patientnew patientestablished patientterminated patient30s