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Medical Recruitment Screening

Quiz by Amanda Desuacido

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30 questions
Show answers
  • Q1
    What should you refrain from doing when ending a call and the client hasn't completely finished talking?
    Listen until client is done talking
    Ask if there is anything you can do before ending the call
    Wait until client hangs up
    Hang up, if its already taking too long
  • Q2
    The following behavior must be avoided when on a call except
    Treating the client without regards to age and use standard language, rhythm and tone
    Chewing on food or swallowing liquids while taking a call
    Asking client if it is ok to put on hold to talk to another person on the other line
    Making any possibly distasteful and corny jokes to make the patient comfortable
  • Q3
    If a call was left "waiting," what should you be doing when you pick it up?
    Thank the patient for patiently waiting
    Apologize for putting the patient on hold
    Immediately ask the name of the patient and address her concern
    Nothing, the patient is expected to understand that the office have a lot of call
  • Q4
    The United States is spread across six time zones. From west to east, they are Hawaii, Alaska, Pacific, Mountain, Central, and Eastern. which one should you use if you are assigned to a client in California?
  • Q5
    A patient's neighbor called to inquire about the condition of the patient. Which of the ]following actions is a demonstration of confidentially
    Suggest that the neighbor go to the nurse’s station with you and view the chart.
    Ask the neighbor to step out into the hall to share the condition of the patient
    Inform the neighbor that you cannot share that information.
    Share with the neighbor the condition of the patient.
  • Q6
    Which of the following ways demonstrate empathy?
    Going the extra mile for someone
    Sharing of emotions with patient
    Imagining self in the place of others
    Putting others ahead of self
  • Q7
    Which statement is true?
    The carotid site is used most often to obtain the pulse.
    Tachycardia is a slow heart rate.
    Bradycardia is a slow heart rate.
    An irregular heart rate should be taken for at least 30 seconds.
  • Q8
    The patient called you and notify you that she feels dizzy and severe migraine. She is taking blood pressure medications regularly. Which blood pressure reading should you repeat before reporting to your provider?
    D. 130/70 mm Hg
    140/68 mm Hg
    90/60 mm Hg
    120/74 mm Hg
  • Q9
    Which of the following phrases best defines the term STAT?
    As soon as possible
    Within the next 2–3 hours
    By the end of the shift
  • Q10
    Which of the following statements by a Medical Receptionist that suggests that he or she has an understanding of cultural awareness?
    Once a person enters this country, he or she should learn the culture.
    All cultures are the same.
    Care is planned to include a patient's cultural needs.
    Culture does not influence the care of patient
  • Q11
    Which of these outgoing phone calls would be the most appropriate for a medical virtual assistant to make?
    a call to a patient who has a question about their new diagnosis of diabetes
    a call to the pharmacy to phone in a patient’s approved prescription refill
    a call to a patient who has unexpected test results
    a follow-up call to a patient who was dissatisfied with their medical treatment
  • Q12
    Which of the following is the correct definition for NPO?
    Nothing by mouth
    Patient may only have ice chips
    Only liquids by mouth
    Patient may have only thickened liquids
  • Q13
    What part of the history would contain information on the patient’s tobacco use?
    past history
    family history
    medical history
    social history
  • Q14
    What term is used to refer to a condition that persists over a long period of time?
  • Q15
    If a patient saw a provider within the same practice and specialty five years ago, what type of patient would they be?
    follow up patient
    new patient
    established patient
    terminated patient

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