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Midnight Express Auto Recovery

Quiz by Support - BusinessPromoted .com

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20 questions
Show answers
  • Q1
    What should you do if you find a new address in the Skip tracing for a Credit Acceptance Corporation case?
    Open the case
    Decline the case
    Ignore the new address
    Immediately close the case
    40s
  • Q2
    Which type of vehicles do we not work with in the Midnight Express project?
    Impound or Voluntary
    Regular Cars
    Involuntary
    Pickup Trucks up to 2500
    40s
  • Q3
    What should be done if an address is found to be in a military gated area?
    Do not accept the case
    Inform the client for further instructions
    Verify with another source
    Accept the case with caution
    40s
  • Q4
    If the last date for a previous case debtor is over 60 days, what action should be taken?
    Notify the client
    Decline the case
    Re-verify the address
    Open the case
    40s
  • Q5
    When should you notify the client via Slack for GM Financial updates?
    Whenever an update is posted
    If the account is closed
    Only during regular business hours
    Only if the update is high priority
    40s
  • Q6
    What should you do if a pre-approved flatbed fee for Santander/Chrysler Capital is requested?
    Only request without picture
    No action needed
    Ensure a picture of the unit on flatbed and receipt is provided
    Request a dolly fee instead
    40s
  • Q7
    For Credit Acceptance Corporation accounts, what is required along with the fee request?
    Informing the client via email
    Physical inspection of the unit
    A photo for billing
    Just the request in the invoice tab
    40s
  • Q8
    What is the maximum acceptable towing fee for an Exeter account?
    150
    100
    75
    200
    40s
  • Q9
    What type of vehicles require a flatbed fee during tow?
    Harley Davidson
    AWD and 4WD
    Pickup Trucks up to 1500
    Regular cars
    40s
  • Q10
    How should an update be pasted in the update section from the skip sheet?
    Use the paste shortcut key
    Directly type in the update
    Use ctrl+V
    Right-click and use the paste option
    40s
  • Q11
    What should you do if the license plate number doesn’t show up after purchase?
    Purchase another license plate
    Put an update in the update section
    Ignore the issue
    Inform the client
    40s
  • Q12
    What action should be taken if the client has put a reminder in the update section like "do not update"?
    Skip the case
    Verify the reminder with the client
    Update as usual
    Inform the caseworker
    40s
  • Q13
    How often should updates be provided according to the 3-day rule?
    Daily
    Bi-weekly
    Only once a week
    M/W/F
    40s
  • Q14
    What should be checked before accepting a case in RC Portal?
    Client name and contact
    Previous case history
    Fee approval status
    Case Type, Coverage Area, and Vehicle Details
    40s
  • Q15
    How should you inform the client if the case is opened but not run yet?
    Inform KATHY on SLACK
    Leave a note in the update section
    Call the client directly
    Update the client via email
    40s

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