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Quiz by Kaileen Ricasa

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27 questions
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  • Q1

    Give 2 facilities inside the room which are subjects for cleaning.

    freetext://For checking

  • Q2

    Arrange the following in order in terms of the Stripping a Bed process.

    jumble://GRAs must check for lost and found items, Remove the decorative pillows bed runner and pillow slips and cases, Remove the duvet cover– inspect for stains and tears, Remove the bed sheet, Inspect bed pad–  replace if needed.

  • Q3

    Which of the following choices is not a standard procedure in Accessing Rooms by the GRA?

    If the guest agrees for you to clean the room, follow the cleaning procedures but sometimes, you may be asked to come back at a later time.

    You can knock at the room for 3 times.

    Knock the door and announce "Housekeeping"

    If the guest doesn't answer on your knock, never enter the room.

  • Q4

    Which of the following is NOT a Manhandling activity?

    Pushing trolleys

    Carrying and transporting of items or supplies to different places

    Pulling boxes and cartons of supplies to and from the storage areas

    Loading the trolley

  • Q5

    In guest room services, the room attendant should pull the trolley rather than pushing it.


  • Q6

    According to OSH, this is the maximum kilogram that you can lift on your own.

    17 kg

    14 kg

      15 kg

    16 kg

  • Q7

    Which of the following is NOT needed by the GRA during his/her duty?

    Room Assignment Sheet

    Departmental keys

    Guest List

    2-way radio for communication

  • Q8

    What do you think is the reason why you shouldn't leave the trolley in the middle of the hallway or corridor?

    All of the following

    In case of emergency, it will become a hurdle.

    Guest and staff may bump into it.

    None of the following

  • Q9

    The trolley is usually placed across the guest room door.


  • Q10

    What is the range of number of rooms that a guest room attendant should clean in a day/shift?

    13-18 days

    13-19 days

    13-16 days

    13-17 days

  • Q11

    Which of the following is NOT a consideration for the time dedicated for cleaning a room?

    Standard of the hotel in terms of cleanliness

    Room Status

    Room Type

    Number of Rooms

  • Q12

    How many minutes is the required time for cleaning a check out room? ANSWER FORMAT: ex: 10mins


  • Q13

    Which of the following is not an alternative term for check out rooms?

    Occupied Dirty Rooms

    Vacant Dirty Rooms

    Departure Rooms

  • Q14

    Occupied Rooms must be cleaned before Check out rooms.


  • Q15

    Which of the following is NOT true about Occupied Rooms?

    This room take more time compare with check out rooms.

    Usually, this room is where the guest stay for at least one night.

    This room can and should be cleaned for 15 to 20 minutes.

    It can also be called as stay rooms.


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