Name this stage: It’s crucial to start off on the right foot! The customer needs to feel welcomed and know that we appreciate their business. First Impressions stick!

Put the elements of each stage of the CEC cycle in order

Put in order the elements of the SHOW pillar

This is something that could go wrong

What is the inbound greeting?

This is what should happen every time.

Put in order the four elements of the FLOW pillar

This is the best way to make a customer feel like a VIP

How do we ask customers for additional information?

Put in order the four elements of the KNOW pillar

What is our service vision?

Pick the right stage: This is our final opportunity to ensure the customer’s visit went well and let them know how important they are to us.

Candice meets a customer in a Vols tee shirt. She talks with them about the college and their football team. Both Candice and the customer leave with a smile. What pillar is she demonstrating?

A Customer tells you about their son, their new job, and their favorite sport team. Where can you add this?

Janice explains a Net Spend card. What element of KNOW is this?