What is a water saving device that fits into the faucet to increase spray velocity, reduce splash and save water?

The centerpiece in a washing machine that spins the clothes is called?

A device used to provide the starting voltage or to stabilize the current in a circuit for fluorescent lamps is called?

A television is in which category normally?

A ceiling fan is in which category normally?

If you must use “Resident Demands Dispatch” what should you tell the caller before you end the phone call?

What is a pull action-knob in the bathtub that allows the water to stop running through the bathtub spout and to come through the shower head?

What is a vendor?

What is the procedure for entering a non-emergency work order when a MEDS only community is down?

(This is a follow up question to number 9) What do you do if MEDS is not up by the end of your shift?

What is the procedure for entering an emergency work order when a MEDS only community is down?

How do you handle all types of life-threatening emergencies?

What should you do if a resident has questions about fees for maintenance work?

Which is an example of unnecessary verbiage that we should avoid on our phone calls. 

MEDS stands for?

When is it acceptable to give a resident a timeframe of when to expect the maintenance team?

Which item is NOT part of the Wrap-Up?

Which is NOT one of the three conditions that must be met in order to use the “Dispatch Cancelled” radio button?

What should you do if the caller asks to speak with the corporate office?

Where do you access the Maintenance Switchboard lists?

A resident calls to tell you their package was delivered to the front office. They are books for school, and are needed today. How would you address this issue?

What should you do if someone wants maintenance to come help them with an installation?

Which of the following is an issue you would dispatch as an Electrical Problem?

What are the 7 Maintenance Liabilities?

What are the 3 parts to an acceptable work order comment?

You would submit an emergency work order for cockroach infestation.

“A child is locked in the only bathroom.” is a proper problem description.

You give out a work order number on every call.

It is acceptable to be on ACW to finish filling out your work order.

If a resident has a clogged toilet, you should ask if they have tried to plunge or flush the toilet.

You should refer a PMC leasing agent to Agent Help if they need to change something in the MEDS page.

Shower rod falls into the category of “Plumbing”.

A punch list is a list of issues to be addressed before a resident moves in.

Control statements are used to help you maintain control of the conversation.

If a resident supplies a second phone number, it is acceptable to place this in the comments description field as an alternate phone number.

You should always glance over the property notes before addressing any request.

Linguistic profiling is a Fair Housing term used when you identify the social characteristics of an individual based on auditory cues, in particular dialect and accent.

“The sink is broken” is an example of an acceptable work order comment.

You are required to verify the resident’s name, apartment number, and the phone number on every call.

"The children are home alone during the daytime –PTE not granted" is an acceptable work order comment.

"The only elevator is not working at all and the resident must have access to their 3rd floor home." is an acceptable work order comment.

"There was a language barrier and the PTE was not addressed." is an acceptable work order comment.

"A 5-year-old child is locked in the master bathroom." is an acceptable work order comment.

"The resident called to complain about loud music in Building B." is an acceptable work order comment.

The resident is locked out of their home. Resident Lockout is an emergency for this community. How would you customize and address PTE?

How would you address PTE for emergencies if the resident lives in a corporate home and is not listed on the lease?

What would you do if a spouse states they are on the lease, but they are not listed in the property system?

“Maintenance will come by to fix the problem. Are there any pets or alarms?” is not an acceptable way to address PTE.

“Maintenance will enter the home to address the problem even if no one is there. Are there any pets or alarms?” is not acceptable way to address PTE.

“Even if no one is home, maintenance will come by. Are there any pets or alarms?” is not an acceptable way to address PTE.

“Do we have permission to enter your home for this work order?” is not acceptable question when asking PTE.

“Can maintenance come into your home to address this issue even if no one is home? Are there any pets or alarms?” is an acceptable question when asking PTE.

How would you customize and address PTE Emergency for a community-wide issue (Example: no electricity)?

What is the best response if you ask, “Does maintenance have permission to enter your home for this work order if no one is home?” and the response is, “Oh, I’ll be home all day.”

You will send this work order with an Emergency ticket type - "There is blood spill on-site".

"The key is stuck in the front door knob, but it still locks.", you should choose an Emergency ticket type.

"The resident would like the kitchen sprayed due to roaches.", you should choose an Emergency ticket type.

"The only bathroom sink has low water pressure.", you should choose an Emergency ticket type.

"The garage door opener does not work but the resident can still open the door manually." , you should choose an Emergency ticket type.

"The kitchen light is out.", will be sent with an Emergency ticket type.

"The resident hears a faint beeping sound.", will be sent with an Emergency ticket type.

"The only tub is completely clogged.", will be sent with an Emergency ticket type.

"The patio blinds will not close.", you should choose an Emergency ticket type.

"The only bathroom door is locked from the inside.", will be sent with an Emergency ticket type.

"There is a bee hive in the kitchen and the resident has a medical condition", will be sent with a Non-Emergency ticket type.