MNT Written Assessment
Quiz by Marc Jaca
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- Q 1/65Score 0
What is a water saving device that fits into the faucet to increase spray velocity, reduce splash and save water?29
Cartridge and/or Aerator
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What is a water saving device that fits into the faucet to increase spray velocity, reduce splash and save water?
Cartridge and/or Aerator
The centerpiece in a washing machine that spins the clothes is called?
A device used to provide the starting voltage or to stabilize the current in a circuit for fluorescent lamps is called?
A television is in which category normally?
A ceiling fan is in which category normally?
If you must use “Resident Demands Dispatch” what should you tell the caller before you end the phone call?
"We're open 24/7 and our technicians are always on-call."
“I have entered the work order for this issue.”
“Maintenance will come within 1 hour.”300s
What is a pull action-knob in the bathtub that allows the water to stop running through the bathtub spout and to come through the shower head?
Pop-up Drain Stopper
What is a vendor?
All they do is supply the vending machines in the community.
Someone who works onsite.
Someone who employs the team onsite
Someone who provides a service to the community.300s
What is the procedure for entering a non-emergency work order when a MEDS only community is down?
Let the caller know to call us back because our systems are down.
Fill out a WO form by hand / thru the Maintenance Sharepoint and input into MEDS when it comes back up.
Refer the caller onsite for all issues until MEDS is back up.300s
(This is a follow up question to number 9) What do you do if MEDS is not up by the end of your shift?
Email the property.
Give the manual WO form to your teammate who will be working the rest of the shift.
Give the WO form to your TL / Make sure that the WO form is saved in the Maintenance Sharepoint before you leave for the day.300s
What is the procedure for entering an emergency work order when a MEDS only community is down?
Refer the caller onsite for all issues until MEDS is back up
Fill out a WO form by hand / thru the Maintenance Sharepoint then notify your TL immediately
Let the caller know to call us back because our systems are down.300s
How do you handle all types of life-threatening emergencies?
Dispatch as Resident Demands Dispatch even if they did not demand a dispatch.
Transfer to a supervisor.
Advise the caller to leave the building, call 911, then call us back to enter the work order.300s
What should you do if a resident has questions about fees for maintenance work?
Let them know all repairs are covered in their rent.
Refer the question on-site, but still place the WO for the resident.
Tell them it will be billed to them after 30 days.
Put them on hold and get a supervisor to speak with them.300s
Which is an example of unnecessary verbiage that we should avoid on our phone calls.
Pets, alarms, work order numbers
Onsite team, technician, permission to enter
MEDS, system, PAMM, Yardi, MRI, Entrata, Propertyware, OneSite
Addressing the issue, Central Maintenance Office300s
MEDS stands for?
Main Emergency Dispatch System
Management Emergency Dispatch System
Marketing and Emergency Dispatch System
Maintenance Emergency Dispatch System300s
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