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Modal verbs & Letter Writing

Quiz by Eugene McManus

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19 questions
Show answers
  • Q1
    If you want the company or person to take your complaint seriously, you [ _ ] present clear and concise arguments in your letter.
    must
    can't
    must not
    can
    45s
  • Q2
    While writing your letter, you [ _ ] get angry and use offensive language.
    might
    could
    shouldn't
    ought to
    45s
  • Q3
    Before posting your letter, you [ _ ] ask someone to proofread your letter for mistakes.
    Users re-arrange answers into correct order
    Jumble
    60s
  • Q4
    You [ _ ] include all relevant details like dates and order numbers in your complaint.
    might not be
    is essentially
    must to
    have to
    45s
  • Q5
    It [ _ ] to state your desired outcome clearly at the end of the letter.
    must
    will
    would be wise
    couldn’t
    60s
  • Q6
    Stay calm and professional [ _ ] a good idea.
    ought not
    must definitely
    would definitely be
    shouldn’t be
    45s
  • Q7
    You [ _ ] keep a copy of the complaint letter for your records / archives.

    ought to

    might not need to
    ought not to
    wouldn't need to
    45s
  • Q8
    It [ _ ] to send multiple angry emails - patience is key!
    perhaps may not be a good idea
    definitely might be a good idea
    possibly could be helpful
    absolutely should be a good idea
    60s
  • Q9
    Perhaps you [ _ ] ask the company to issue you a voucher or a full refund of the product / service.
    Users re-arrange answers into correct order
    Jumble
    60s
  • Q10
    Remember, a well-written complaint letter [ _ ] make a big difference!
    Users enter free text
    Type an Answer
    60s
  • Q11
    When writing a formal letter, you [ _ ] use proper grammar and spelling.
    absolutely must
    shouldn't
    needn't
    mustn't
    45s
  • Q12
    If you're unsure about the recipient's address, you [ _ ] find it online or on the invoice (facture).
    mustn't
    will definitely
    couldn't
    wouldn't be able to
    60s
  • Q13
    You [ _ ] expect a full refund if the issue is only minor.
    can
    must
    don’t have
    shouldn't
    60s
  • Q14
    In a letter of complaint, what modal verb can you use to express a polite request for compensation?
    could
    have to
    must
    will
    45s
  • Q15
    What modal verb is suitable for offering advice and counsel in a letter of complaint?
    might
    would
    should
    have to
    45s

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