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5 questions
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  • Q1
    When speaking to a group of people, it is important to:
    Do not make an eye to eye contact
    Be well informed on the topic
    Point out an audience and judge him/her
    Stay unfocused on the topic
    30s
  • Q2
    When you do not fully understand instructions given to you by your supervisor at work, you:
    Assume you will figure it on your own.
    Ask a co-worker what she or he thinks you are supposed to do
    Nod your head on agreement so you do not waste your supervisor's time.
    Ask your supervisor to repeat the instructions so you are clear on what you need to do.
    30s
  • Q3
    Someone who works well in a team ___________.
    Interrupts only when offering new ideas.
    Provides inputs and seeks the ideas of others in the group.
    Creates conflict to make discussion interesting.
    Pays attention only to those who have the same opinions.
    30s
  • Q4
    When dealing with a customer on the telephone:
    Shut down the telephone.
    Say the name of the organization, your name when you answer the phone and be polite.
    Interrupt the customer
    Tell to the customer that you are busy and do not call again.
    30s
  • Q5
    When dealing with a difficult customer:
    Yell at them so they understand your point of view.
    Tell them you will not talk to them anymore.
    Ignore the person.
    Remain calm
    30s

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