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Module 2 / Section B / Chapter 7

Quiz by Charles Early

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5 questions
Show answers
  • Q1
    Cost-effective and efficient collaboration between supply chain partners requires:
    maintaining separate decision-making structures to avoid conflicts.
    structuring communication and decision making so that conflicts do not occur.
    defining an early point at which to dissolve a troubled relationship.
    a conflict resolution model specified within the buyer-supplier contract.
    60s
  • Q2
    What can an organization leverage in order to enable customers and suppliers to participate in product development?
    CRM and SRM together
    Neither SRM nor CRM
    Customer relationship management (CRM) only
    Supplier relationship management (SRM) only
    60s
  • Q3
    A company's product is basically a cheap but branded plastic toy that doesn't require much quality. Which would be a type of material that is tightly linked to the company's brand equity?
    Leveragable materials
    Direct/core competency materials
    Commodity materials
    Bottleneck materials
    60s
  • Q4
    An organization outsources a key activity and stays involved with the supplier, monitoring and controlling on a daily basis. The resulting quality is not what was desired, but the supplier insists that its quality is superior to that of its competitors. Which of the following is the most likely reason for this problem?
    Failure to define quality metrics
    Failure to maintain ultimate responsibility
    Failure to establish clear performance expectations
    Failure to coordinate the activities between buyer and supplier
    60s
  • Q5
    Companies outsourcing customer relationship management (CRM) should:
    develop an exit strategy.
    encourage vendors to establish their own performance standards that will be meaningful to their own resources and culture.
    consider outsourcing core competencies.
    transfer responsibility for CRM to vendors as a contractual obligation.
    60s

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