Question 1

What additional service we want to integrate in the Diagnostic center? (Planning doctors SDP)

Accepted Answer

Patient Consultation with Anesthesiologist

Answer

Psychotherapy

Answer

Massages and Spa

Answer

Local patient treatment

Question 2

The quality of the constructions is improved because of? (Laboratory)

Accepted Answer

Introduction of standards

Answer

Arcady’s assistant

Answer

Increased number of technicians

Answer

Increased number of machines

Question 3

How many doctors are we training for DPC at the moment? (DP Academy)

Accepted Answer

5 doctors

Answer

1 doctor

Answer

2 doctors

Answer

3 doctors

Question 4

What is the main responsibility of the Internal Marketing Controller?

Accepted Answer

To monitor and control the complete process of internal marketing

Answer

To create the newsletters

Answer

To entertain the patients during their stay in Varna

Answer

To promote Dentaprime on billboards

Question 5

How many surgeons do we have in DPC? (doctors DPC)

Accepted Answer

9

Answer

5

Answer

1

Answer

15

Question 6

Which is part of the controlling process? (Operative controlling)

Accepted Answer

Compared to standards

Answer

Preparation

Answer

Consultation

Answer

Research

Question 7

What is the name of the new financing intermediary, DP started to cooperate in June? (Service Centre DACH)

Accepted Answer

Medkred

Answer

Uni Credit

Answer

Sparkasse

Answer

BNP Paribas

Question 8

What percentage of the bookings in May and June were made directly at the clinic? (Reception DPC)

Accepted Answer

May - 11%; June - 16%

Answer

May -  1%;  June -  6%

Answer

May - 50%; June - 50%

Answer

May -  66%; June -  11%

Question 9

Patients who are not counted to achieve the monthly Booking targets are: (Marketing controlling)

Accepted Answer

Patients with treatments less than 3 working days

Answer

Patients with treatment 5 working days

Answer

Patients who do not speak German

Answer

Following trip patients

Question 10

Which customer care improvements made SDP reception additionally? (Reception SDP)

Accepted Answer

guest relation representative in the waiting area

Answer

free candy

Answer

give more than 2% discount

Answer

handstand and tricks in the waiting area

Question 11

Krasimira Toncheva is now responsible for (Contracts):

Accepted Answer

Administration

Answer

Service Centre

Answer

Reception

Answer

Sales success

Question 12

How many surveys are on DentaVox? (Dentacoin)

Accepted Answer

240

Answer

16,000

Answer

24

Answer

Less than 100

Question 13

Which rate was reduced due to the optimizations in the call center? (CITY)

Accepted Answer

No-show and cancellation rate

Answer

Booking rate

Answer

Patient satisfaction rate

Answer

Dentists efficiency rate

Question 14

How many cabinets will exist in the New Clinic in London? (F3T)

Accepted Answer

20

Answer

5

Answer

55

Answer

29

Question 15

What does API stand for? (Developers)

Accepted Answer

Application Programming Interface

Answer

Adobe Acrobat Plug-In

Answer

Academic Performance Index

Answer

Active Pharmaceutical Ingredient

Question 16

Which HR policy is implemented in May-June period? (HR)

Accepted Answer

Exit interview

Answer

Recommendation policy

Answer

Travel expenses policy

Answer

Other

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