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Quiz by raquel botero gil

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4 questions
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  • Q1
    What is a mystery shopper?
    A person hired by a company to collect information about customer service.
    A detective in search of criminals.
    An unknown person who enters a store to steal without being recognized.
  • Q2
    Which of the following options mystery shoppers help to improve?
    all of the above.
    Waiting times.
    Customer service.
  • Q3
    In the second case (video), why was the store having few cash sales?
    because the store was in a area of low flow of people.
    because the employee wasn't entering the cash sales.
    because the store was not recognized.
  • Q4
    Mystery shoppers can evaluate competitors and do comparison and benbrenchmarkinghmarking

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