The Application Surepayroll sells to its customers.

SureSuite is commonly referred to as

Clients can access SPApps.

What can SpApps NOT do?

Clients know their BCL

Receives a W-2 & pays taxes on every paycheck.

How do we add a Contractor?

Employees will be marked with a <BLANK> status until after their first payroll run.

Contactors cannot be paid under

Which of the following is NOT true about the Employee Termination Status

Maintaining employee information is <BLANK> responsibility. 

Rehiring a terminated employee involves creating a new Employee profile.

How does the Penny issue occur?

All states require a wet signed POA

For states that require a physical signature, what is the BEST method for them to get that to us?

What tool helps us assist clients when adding a new state?

Every new state added to a client's account cost $10.00

Earnings can be Pre or Post tax.

Deductions add to Net Pay.

How do you add a new Deduction?

The client has a Child Support Deduction for one of his employees. Who is responsible for making the payment to the agency?

What resource do we use to find Descriptions, Maximums, and related W2 box information for Deductions and Earnings?

How to add a Deduction is a Pendo Walkthrough.

The Status Code Job Aid helps you determine..

Extra Payrolls can be used to run multiple payrolls with the same Check Date.

Additional Checks will NOT allow a client to..

Schedule Rebuilds only affect the upcoming check dates.

Under what tab does Rebuild live?

There is a Pendo walkthrough for how to change your payroll schedule.

Why do cancel timeframes vary?

What day of the week do we submit 4 batches instead of 3?

Before we advise a client to cancel a payroll what should we inform them?

Which of the following is not a method for canceling payroll?

For a client to fall into a status 5 what must occur?

Client calls in to cancel a payroll they just ran but the cancel button is not on his Dashboard. You verify the time stamp on the DTE log & determine the ACH files have not been batched out yet. What Department will assist you with cancelling the payroll?

If voiding an entire payroll who must the CSR email to adjust tax payments?

We can assist clients with Direct Deposit Reversal fees.

Within how many days from the Check Date will the client need to request a DDR before a permission slip from the employee is required?

Payroll Change Notes MUST be entered after the payroll has been approved.

PRCNs can be used for all of the following except..

What type of accrual adds the full balance of hours for the entire year to the employee when they start?

We are required to know each state's laws around PTO.

What type of report will show you detailed information about each employee who was paid for that Check Date and the liability for that payroll?

Which report is PIN protected & allows the client to see his employees full Socials?

What report shows the total Sales Tax charged?

We produce & file 941s for Household Employers.

Household Employers must file a Schedule H annually with their..

Contact Us is located under which tab?

Which of the following is not an option when assisting a customer?

Ancillary leads for workers' compensation policies are submitted via what system?

When speaking to a client who wants to cancel the account, the CSR should attempt to save the client and may earn a bonus for doing so.

What can you not do in Salesforce?

If a client calls with multiple issues, how should you handle the case?

Salesforce tasks are only created by CSRs.

Which item in Salesforce is created specifically to follow-up with the client on an issue?

Why is it important to use Salesforce email when sending email communications?

An ancillary lead is created directly in the case.