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OFFICE LOGISTIC HANDLING
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Why and How Managers Plan Importance of planning The planing process Benefits of planning Planning and time management Types of PLans used by managers Long term and short term plans Strageic and tactical plans Operational plans Planning Tools and Techiqunes Forecasting Contrigency planning Scenario planning Benchmaking Use of staff planners Implementing Plans to Achive Results Goal setting Goal management Goal alignment Participation and involvement Planning Def: The process of setting objectives and determining how best to accomplish them Planning at Eaton Corporation “Making the hard decision before events force them upon you, an anticipating the future needs of the market before the demand asset itself Objectives and goals Identifity the specific results or desired outcomes that one intends to achieve Plan Def: A statement of action steps to be taken in order to accomplish the objectives (goals) Steps in the planning process: Define your objectives Determine where you stand vis-a-vis objectives Develpo premises reagrdsing future conditions Analyze alternatives and make a plan Implement the plan and evaluate results What are the benefits of planning Improves focus and flexibility Imporves action orteitation Imporves coordination and control Imporves time management Time Managment Personal time management tips Do say “no” to request that distract you form what you should be doing Dont get bogged down inn details that can be addressed later Do screen telephone calls, emails and meeting request Dont let drop in visitors, text messaging use up your time Do prioritize your important and urgent work Dont become calendar bound by letting other control your schedule Do follow priorities; do most important and urgent work first Some 77% of mangers in one survey said that digital age has increased th number of decisions they have to make 43% said there was less time available to make these decisions Types of plans used by Managers What is teh time horizon Long term vs Short term Long term Look three or more years into teh future Short term plans Typically cover one year or less However: the increasing environmental complexity and dynamism of recent years has severely tested the concept of “long-term” planning Plans are subject to frequent revisions Most executives would likely agree that these complexities adn uncertainties challenge how er actually go about planning and how far ahead we can really plan At the very least we can conclude that there is a lot less permanency to long term plans today and that tey are subject to frequent revision Managment reaeracher Eillot Jaques believes tha people vary in their capability to think with different time horizons Types of Plans used by Managers (3 of 5) Strategic plans Set broad, comprehensive and linger term action directions for teh entire organization or major division Vision Clarifies purpose of the organization and what it hopes to be on the future Typical plans Specify how the organizations resources are used to implement strategy Tactical plans in business often take the form of functional plans Functional plans Incidate how different component within the organiztion will help accompnlish the overall strategy Production plans Finacial plans Facilites Plans Logisitc plans Marketing plans Human Resource Plans Operation plans Describe short-term activities to implement strategic plans Policies: Are standing plans that communicate guidelines for decisions Ex: Policies on office romances: The media is quick to report when a top executive or public figures runs into trouble over an office affair. Are there ant policies on office romances? Employer polices on office raltioshiis vary. One survey find teh following: 24% prohibit relationships among employees in the same department 13% prohibit relationships among employees who have the smae supervisor 80% prohibit relationships between supervisors and subordinates 5% have no restrictions on office romances Procedures: Are rules that describe actions to be taken in specific situations Budgets: are single use plans that commit resources to projects or activities Zero based budgets: allocate resources as if each budget were brand new There is no guarantee that any past funding will be renwer. All propsales, old and new, must compete for available funds at teh start of each new budget cycle Forcasting Attempts to predict the future Qualitaive forecasting uses expert opinions Quantitative forecasting uses mathematical models and statiscal aanylsis of historical data dna surveys Contingency planning Identify alternative course of action to take when things go wrong Anticipate changing conditions Contain trigger points to indicate when to activate plan (or a specific course of action) Scenario planning A long term version of contingency planning Identifying alternative future scenarios Plans made for each future scenario Increases organizations flexibility and preparation for future shocks Benchmarking Use of external and internal comparisons to better evaluate current performance Adopting best practices: things people adn organization do that lead to superior performance Staff Planners Experts who assist in all steps of the planning process They help bring focus and expertise to a wide variety of planning tasks Important: Communication between staff planers landline managers is essential for teh success of teh planning process Goal Setting - Always set SMART goal The solution: Goal Aligment Between Team Leader and Team Member Jonintly plan: Set objectives, set standards, choose actions Individually acy: Perform tasks (member), provide support (leader) Jointly control: Review results, discuss implications, renew cycle x4 Collective effort and commitment Participatroy planning Includes in all planning steps that people who will be affected by the plans adn askedd to help implement them Unloacks motivational potential of goal setting Management by objective (MBO) promotes participation Participation increases understanding and acceptance of plan and commitment to success Participatory planning - Number of people involved in teh decision making process Amazon is intensely focused on what it does. It believes in creating tight single-threaded teams, also known as “2 pizza team.” Data and Decision Making What are some of the important competencies managers must have today? Delegate Marketing and technology Manager must have Technological competency Ability to understand new technologies and to use them to their best advantage Information competency Ability to locate, gather, organize and display information for decision-making and problem solving Analytical competency Ability to evaluate and analyze information to make actual decisions and solve real problems What is the difference between Data and Information Data Raw facts and observation Information Data made useful and meaningful for decision-making Important concepts Big data Exists in huge quantities and is difficult to process without sophisticated mathematical and analytical techniques Data production today Bernard Marr is an internationally best-selling author. He helps organizations improve their business performance, use data more intelligently Data mining The process of analyzing data to produce useful information for decision-makers Management Analytics The systematic evaluation and analysis of data to make informed decision Information drives management Bad Data Refers to information that can be erroneous, misleading, and without general formatting The challenge: Can er use the data that is available in the “Big Data” Needs to be valid Can not trust everything out there Being ethical Look at the trends Data is structured and unstructured Data BIg Data = Structured + Unstructured Information Drive Management decision making What are the characteristics of useful information Easy to access If its credible Accurate Characteristics of useful information: Timely High quality Complete Relevant Understandable What about bad data It's not credible Miss information If it is not structured/ organized Bias based on opinions Confusing If its updated Bad data Refers to information that can be erroneous miss What are some examples of Management information system Business intelligence -BI Information systems to extract and report data in organized ways that are useful to decision-makers Executive dashboards Visually update and display key performance metrics (or Key Performance Indicators -KPIs) and information on a real-time basis Information needs in organization External Environment Information exchanges with the external environment Gather intelligence information Provide public information Information needs within the organizations (internal Enviroement) Information exchange within the organization Facilitate decision making Facilitate problem-solving Managers as information processors Continually gather, share and receive information Now as much electronic as it is face-to-face Always on, always connected How many people telecommute at least once a week 70% of people globally work remotely at least once a week, Work at home after covid 19 our forecast Our best estimate it that 25-30% of the workforce will be working form home multiple days a week by the end of 2021 As of 2023, 12.7% of full time employees work from home, while 28.2% work a hybrid model Managers as problem solvers Problem-solving The process of identifying a discrepancy between actual and desired performance and taking action to resolve it Ishikawa Fishbone diagram To identify the cause of problems Decision A choice among possible alternative courses of action Performance threat Something is wrong or has the potential to go wrong Performance opportunity The situation offers the chance for a better future if the right steps are taken Problem-solving approaches or style - from textbook Problem avoiders Inactive in information gathering and solving problems Problem seekers Proactive in anticipation of problems and opportunities and taking appropriate action to gain an advantage Problem solvers Reactive in gathering information and solving problem Managers - can approach problems in a systematic or intuitive manner Systematic thinking approaches problem in rational, step-by-step and analytical fashion Intuitive thinking approaches problems in a flexible and spontaneous fashion Multidimensional thinking- applies both intuitive and systematic thinking Managers face structured and unstructured problems Structure problems Are ones that are familiar, straight forward, and clear with respect to information needs Program decisions apply solutions that are readily available from past experiences to solve structured problems Know how to solve them Familiar Know what we are dealing with Unstructured problems Are ones that are full of ambiguities and information deficiencies Nonprogrammed decisions apply a specific solution to meet the demands of a unique problem Commonly faced by higher-level management Crisis decision making A crisis involves an unexpected problem that can lead to disaster if not resolved quickly and appropriately Ruled for crisis management Figure out what is going on Remember that speed matters Remember that slow counts, too Respect the danger of the unfamiliar Value the skeptic Be ready to “fight fire with fire” Managers make decisions with various amounts of information Certain environment Offers complete information on possible action alternatives and their consequences Risk environment Lacks complete information but offers probabilities of the likely outcomes for possible action alternatives Uncertain environment Lacks so much information that it is difficult to assign probabilities to the likely outcomes of alternative Ex: Certain and uncertain environments: The worldwide Governance Indicators for over 200 countries, comparing distinct environments (Canada-Brazil) Step 1-Identify and define the problem Focuses on information gathering information processing and deliberation Decision objectives should be established What are some common mistakes in definding problems? Common mistakes in defining problems Defining the problem too broadly or too narrowly Focusing on symptoms instead of causes Choosing the wrong problem to deal with Step 2- Generate and Evaluate Alternative Courses of Action Potential solutions are formulated and more information is gathered, data are analyzed, the advantages and disadvantages of alternative solutions are identified Common mistakes: Abandoning the search for alternatives too quickly Step 3- Decide on a preferred course of Action Two different approaches Behavioural model leads to satisficing decisions Classical model les to optimising decisions Behavioural Model Rationality is bounded because: There are limits our thinks capacity Available information (incomplete) Time constraints Step 4-Implement the decision Involves taking action to make sure the solution decided upon becomes a reality Managers need to have the willingness and ability to implement action plans Problems: Lack of participation error should be avoided Step 5 - Evaluate Results Involves comparing actual and desired results The positive and negative consequences of the chosen course of action should be examined If actual results fall short desire results, the manager returns to earlier steps in the decision-making process At all steps, check ethical reasoning Ask these spotlight questions Utility Does teh decision satisfy all constituents or stakeholders Rights Does the description respect the rights and duties of everyone? Justice Is the decision consistent with the canons of justice Caring Is the decision consistent with my responsibilities to care? Issues in decision-making How do errors happen? Heuristics: are strategies for simplifying decision-making Availability Bias: Bases a decision on recent information or events Representativeness bias: Bases a decision on similarity to other situations Anchoring and Adjustment Bias: Bases a decision on incremental adjustment from a prior decision point Framing error: Tring to solve a problem in the context perceived, positive or negative Confirmation Error: Focusing on information that confirms a decision already made Escalating commitment: Continuing a course of action even though it is not working Creative Decision making Creativity is the generation of a novel idea or unique approach that solves a problem or crafts an opportunity Big C: Creativity occurs when extraordinary things are done by exceptional people Little C: Creativity occurs when average people come up with unique ways to deal with daily events and situations The three types of situational creativity drivers Chapter review What are objectives and goals? The specific results or desired outcomes What are the 5 characteristics of great (SMART) goals? Forecasting - Attempts Qualitative forecasting uses options Quantitative forecasting uses mathematical models and statistical analysis of historical data and surveys Scenarios-Oracle’s crystal ball combines qualitative and quantitative methodsENGLISH GROUP PROJECT: THE GLOBAL VENTURE (Thailand) Comprehensive Presentation Script & Role Outline (5-Person Distribution) 1. Strategic Role & Workload Distribution Matrix Role / Name Core Domain / Responsibility Presentation Delivery Scope Member 1Member 1 Tan Finance & Housing (Rent, cost of living, deposits, urban/rural margins)Finance & Housing (Rent, cost of living, deposits, urban/rural margins) Slide 3: Finance Lead, Slide 8: Data VisualizerSlide 3: Finance Lead, Slide 8: Data Visualizer Member 2Member 2 Huy Work Culture & Professional Etiquette (Hierarchy, industry growth, networking)Work Culture & Professional Etiquette (Hierarchy, industry growth, networking) Slide 3: Culture Lead, Slide 9: Adaptation ExpertSlide 3: Culture Lead, Slide 9: Adaptation Expert Member 3Member 3 Minh Legal, Immigration & Visa Pathways (Non-Immigrant B visas, extensions, 90-day rules)Legal, Immigration & Visa Pathways (Non-Immigrant B visas, extensions, 90-day rules) Slide 3: Legal Anchor, Slide 4: Legal FrameworkSlide 3: Legal Anchor, Slide 4: Legal Framework Member 4Member 4 THanh Healthcare Ecosystem & Public Safety (Insurance, emergency networks, local hazards)Healthcare Ecosystem & Public Safety (Insurance, emergency networks, local hazards) Slide 3: Safety Anchor, Slide 10: Matrix PresenterSlide 3: Safety Anchor, Slide 10: Matrix Presenter Member 5Member 5 Sơn(project manager),Kiên Logistics, Climate & Project Manager (Transit, weather, group synthesis)Logistics, Climate & Project Manager (Transit, weather, group synthesis) Slide 1-2: Opener, Slide 6: Email Lead, Slide 11-12: CloserSlide 1-2: Opener, Slide 6: Email Lead, Slide 11-12: Closer 3. Complete Presentation Script (Slide-by-Slide) Execution Note: During delivery, presenters should display the corresponding slide from the HTML presentation tool. Speak clearly, maintaining eye contact with the grading panel. 12-Slide Presentation Guide: Secondments in Thailand Slide 1: Title Slide Purpose: Introduce the topic clearly. Content guide: Include the presentation title, group members’ names, course/module name, and date. Speaker guide: Briefly say that the presentation explains what employees and companies should consider before sending someone on secondment to Thailand. Slide 2: Agenda / Overview Welcome everyone. Our presentation is about secondments in Thailand. We will cover the main areas that a company and employee should prepare for before relocation. These include finance and housing, work culture, legal and visa requirements, healthcare and safety, and daily logistics such as transport and climate. By the end of the presentation, we hope to show that a successful secondment depends not only on the job itself, but also on good planning before and after arrival in Thailand. Slide 3: What Is a Secondment? A secondment is a temporary work assignment where an employee is transferred to another country, branch, client site, or partner organization while usually remaining connected to the original employer. Secondments require coordination between the employee, home employer, host organization, and local authorities. Slide 4: Finance & Housing — Cost of Living Finance and housing are one of the first things a secondee should plan before moving to Thailand. The cost of living can vary a lot depending on whether the employee is based in Bangkok, another major city, or a regional area. Urban areas usually have higher rent, but they also offer better access to transport, hospitals, offices, and international services. In smaller cities or rural areas, rent may be lower, but transport and convenience can become bigger concerns. So, the key point is that secondees should not only compare prices, but also consider location, commute, and what support the employer provides. Slide 6: Work Culture — Hierarchy & Etiquette Purpose: Help secondees understand workplace expectations. Content guide: Cover respect for seniority, polite communication, indirect feedback, saving face, punctuality, proper greetings, and professional dress. Speaker guide: Explain that foreign employees should avoid being too blunt in meetings and should observe how local colleagues communicate with managers or senior staff. Suggested visual: “Do and Don’t” etiquette list. Slide 7: Work Culture — Industry Growth & Networking Purpose: Connect secondments to career and business opportunities. Content guide: Mention sectors where Thailand often attracts foreign professionals, such as manufacturing, tourism, logistics, finance, technology, and regional business operations. Discuss relationship-building and networking. Speaker guide: Emphasize that trust and long-term relationships are important in Thai professional settings. Networking can happen through industry events, chambers of commerce, company introductions, and informal business meals. Suggested visual: Thailand industry opportunity map or sector icons. Slide 8: Legal & Immigration — Visa Pathways Purpose: Explain the main legal entry pathway for work-related secondments. Content guide: Introduce the Non-Immigrant B visa as a common work/business visa category. Mention that supporting documents may include passport, application forms, employment or company letters, and other evidence requested by Thai authorities. Speaker guide: Make clear that a visa alone may not be enough to legally work; seconded employees normally need the correct visa and work authorization. The exact process depends on the employer, role, nationality, and assignment structure. Suggested visual: Simple flowchart: Home employer → Host company → Visa application → Arrival → Work permit/compliance. Slide 9: Legal & Immigration — Compliance Rules Purpose: Explain ongoing responsibilities after arrival. Content guide: Cover visa extensions, work permit validity, re-entry permits, address reporting, and 90-day reporting for eligible long-stay foreigners. Speaker guide: Stress that compliance is not a one-time task. Employees and HR teams should track deadlines carefully because missing reporting or renewal dates can cause fines, delays, or legal issues. Suggested visual: Compliance checklist or timeline. Slide 10: Healthcare & Public Safety Purpose: Explain how secondees should prepare for health and safety risks. Content guide: Cover international health insurance, access to private hospitals, emergency numbers, vaccinations or health checks if required, and common local hazards such as road safety, flooding, heat, food hygiene, and mosquito-borne illnesses. Speaker guide: Explain that Thailand has strong healthcare options in major cities, but employees should confirm insurance coverage before arrival. They should also know what to do in an emergency and save important contact numbers. Suggested visual: Emergency preparation checklist. Slide 11: Logistics & Climate Purpose: Explain practical relocation and daily-life planning. Content guide: Cover public transit, taxis, ride-hailing, domestic travel, airport access, SIM cards, banking, weather, rainy season, heat, and packing needs. Speaker guide: Mention that weather affects commuting, clothing, housing choice, and travel planning. Employees should plan around heat, rain, and possible flooding, especially during the rainy season. Suggested visual: Seasonal calendar showing hot, rainy, and cool periods. Slide 12: Project Manager / Group Synthesis Purpose: Bring the presentation together and end with key recommendations. Content guide: Summarize the main risks and preparation steps: budget early, secure compliant visa/work permit arrangements, understand workplace culture, arrange insurance, and prepare for climate/logistics. Speaker guide: Conclude by saying that a successful secondment in Thailand depends on both professional readiness and personal relocation planning. End with 3–5 recommendations for companies and employees. Suggested visual: Final checklist: “Before departure,” “Upon arrival,” and “During secondment.” A simple way to divide the work is: Member 1: Slides 1–3 introduction. Member 2: Slides 4–5 finance and housing. Member 3: Slides 6–7 work culture. Member 4: Slides 8–9 legal and immigration. Member 5: Slides 10–12 healthcare, logistics, and conclusion. office OFFICE 365office equipment part 2Office 213OFFICE BOYOFFICE DIA