Quizalize logo
placeholder image to represent content

Online Quiz in FOS

Quiz by J Escalera

Feel free to use or edit a copy

includes Teacher and Student dashboards

Measure skills
from any curriculum

Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.

With a free account, teachers can
  • edit the questions
  • save a copy for later
  • start a class game
  • automatically assign follow-up activities based on students’ scores
  • assign as homework
  • share a link with colleagues
  • print as a bubble sheet

Our brand new solo games combine with your quiz, on the same screen

Correct quiz answers unlock more play!

New Quizalize solo game modes
30 questions
Show answers
  • Q1

    Who directs and coordinates the activities of the front office department?

    Telephone Operator 

    Front Office Manager         

    Concierge 

    Door Attendant

    30s
  • Q2

    Which front desk officer is responsible in handling guest luggage at the time of arrival and departure?

    door attendant

    bellboy 

    telephone operator

    concierge

    30s
  • Q3

    How many rings before you answer the telephone?

    2

    3

    4

    1

    30s
  • Q4

    Which of thefollowing front office forms typically contains personal guest data, the length

          of stay, and the method of settlement?

        

       a. room rack slip         

    d. credit card voucher

         b. registration card    

    c. information rack slip  

    30s
  • Q5

    Guess the logo

    Question Image

    Coding

    Accenture

    Hour of Code

    Less than

    30s
  • Q6

    Guess the job

    Question Image

    Telephone operator

    Bellboy

    Door attendant

    Cashier

    30s
  • Q7

    What will you sayto the person, if you must interrupt the conversation?

      

      b. Excuse me, I’ll be right back.

    a. I’ll be right back .  

         d. Please excuse me for a moment, I’ll be right back .

         c. Please excuse me, I’ll be right back .

    30s
  • Q8

    .What will you do if you respond to a call but you can’t hear anything?

       

     a. Repeat your greetings 2 times then tellthat you can’t hear anything.

        

        d. Repeat your greetings 2 times thenapologize explaining that you can’t hear anything.

    b. Repeat your greetings 3 times then tellthat you can’t hear anything .

        c. Repeat your greetings 3 times thenapologize explaining that you can’t hear anything.

    30s
  • Q9

    If the caller does not want to guarantee a reservation, what will you say?

      

       a. Let the caller hang up first .      

        d. Tell caller on property’s check in andcheckout policies .

       b. Explain your property’s policy onbilling.

     c. Explain property’s policy on nonguaranteed reservation.

    30s
  • Q10

    Which of thefollowing is the best way to answer the telephone in the office?

        

    a.Hello, Sally Santos speaking.

        b.Hello/ Good morning, Sally Santos speaking .

        d.Hello/ Good morning, accounting department, Sally Santos speaking.

        c.Hello, accounting department, Sally Santos speaking .

    30s
  • Q11

    Which of the following is the mostcourteous way of advising the guest that a package is no

        longer available?

    a. Mr. Smith, the package is no longer available

      

       d. I’m sorry Mr. Smith, but the package you want to avail is not validanymore.

       b. Mr. Smith, you can check other available packages

     

       c. I’m sorry Mr. Smith, but there is no such package here.

    30s
  • Q12

    FO Staff will then ask a questionfor record purposes. What will you say if you want to ask

            for a guest’s name?

          

    a .Do you have any company affiliation Mr.Smith?

          b. How many rooms would you be needingMr. Smith?

          d. May I have the name of the person youare booking for?

          c. How many nights would you be stayingMr. Smith?

    30s
  • Q13

    12.The FO staff must offer another room type, another day, or offer the reservation to be

          waitlisted. Which among the following verbiage will you say?

             

    a.Mr. Smith, may we know what budget are you looking at for this stay?”

              b.Mr. Smith, the package you availed on your last stay is not valid anymore. However, we are offering you another exciting package.

              d.We don’t have any available Executive room on the 28th of August Mr. Smith. Would you like me to book you to aSuperior Room instead?

              c.Would you like to move you rreservation to another date? Would you like me to put  your reservation on waitlist Mr.Smith?

    30s
  • Q14

    FO staff then advises the caller ofthe availability of the room. Create a sample verbiage.

            

     b.Do you have any company affiliation Mr.Smith?

       

                 c. We do have an Executive De LuxeRoom available on the 28th of August Mr. Smith  for $230 exclusive ofservice charge and taxes.

            

       d. The rate is inclusive of full buffet breakfast; pre-dinner cocktails; complimentary 5

                 pieces of laundry every day,roundtrip airport transfers, and the use of the facilities.

     a.May I have your arrival date Mr.Smith?

    30s
  • Q15

    What is required of the guest ifreservations are made through calls or emails?

        

    handling fee

    bill

    reservation fee

    administrative charge

    30s

Teachers give this quiz to your class