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Open Banking 2019
Quiz by Australia Training
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10 questions
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- Q1Which Open banking State can the customer borrow whilst in?Card Details ApprovalUnlinkedBank JourneyFailed reassessment120s
- Q2Where can a customer go to renew access?Over the phone on AtlasTheir Dashboard and My Consents tabAt Account TechnologiesAt the bank120s
- Q3You load up an application and see “AwaitingConsent”, what do you advise the cust to get passed this state?To close the application and re-applyWe will send you link to get passed thisThe Customer will need to give explicit consent for running our in-house affordability checksThe application is okay and to let run as normal120s
- Q4What do you advise a customer if you see this, “AwaitingConfirmYourAccount”?To contact the bank to confirm the bank accountTo post the customers bank details to us to manually inputTo log back into their application and confirm the bank account they would like us to connect to.To close the application and re-apply with us120s
- Q5The applicant has completed their application and it states, “Awaiting Affordability”, what do you advise?Advise the customer this is not affordable for them and to re-applyTo close the application and re-applyTo contact the relevant department to discuss the applicationApplication is in the final stages and should have an outcome by the end of the next working day120s
- Q6When the open banking application state is advising, ’Bureau’ who is the application with and how long can this take?Application is with the credit bureau and the customer should receive correspondence by the end of the next business day.The credit bureau has declined this, and you would need to re-applyWe do not know where the application is, no time frameTo leave the application running and re-apply120s
- Q7When a 403 on open banking is showing, what must be actioned?Yodlee refresh, if this is unsuccessful, go to a Team Leader and get them to complete the 403 report for a decisionAdvise the customer would need to clear the outstanding balance and change bank accountSend funds to the customerLeave the account running as normal120s
- Q8Account OK but not Refreshed, is on the account and cust is unable to borrow, what do you do?Deposit funds to the customerGet the customer to re-applyMake sure the customer has re-consented and complete a yodlee refresh refresh, wait 60 seconds for a pop-up stating, ‘scoring finished’Take a full repayment the complete a yodlee refresh120s
- Q9Customer advises is unable to borrow but the file Connection OK, what do you look at and advise?Take a full repayment, close the account and get the customer to re-applyTransfer file to relevant department and advise no time frameadvise the customer is unable to borrow 25 days before consent expires and needs to re-consent on their dashboardarrange a call back to discuss this later120s
- Q10What do we advise for ‘KnowYourCustomer’, ‘FinalScorecard’ and ‘FinalDupe’?Advise the customer that they have been accepted and should receive correspondence soonApplication is in its final decision making stages and the customer should receive an outcome by the end of the next business dayAdvise the customer to log into the application and start againAdvise the customer to re-apply as the application would need to be closed120s