According to Charles Handy, what are the four types of organisational culture?

Power culture, role culture, task culture, person culture

Hierarchical culture, flat culture, team culture, individual culture

Formal culture, informal culture, dynamic culture, static culture

Traditional culture, modern culture, digital culture, agile culture

How does organisational culture impact employee behavior and performance?

Organisational culture shapes values, norms, and beliefs that influence how employees behave and perform.

Organisational culture only impacts employee performance, not behavior

Organisational culture has no impact on employee behavior

Organisational culture only impacts employee behavior in small companies

How can a strong organisational culture benefit a company?

A strong organisational culture can enhance employee engagement, improve productivity, and foster innovation.

A strong organisational culture only benefits top-level management

A strong organisational culture may lead to conflicts among employees

A strong organisational culture has no impact on a company's success

How does PESTLE analysis help organizations in strategic planning?

PESTLE analysis helps organizations identify external factors that may impact their business and develop strategies to adapt to these factors.

PESTLE analysis is used to analyze employee performance within an organization

PESTLE analysis is only relevant for small businesses

PESTLE analysis focuses only on internal factors of an organization

In the context of organisational culture, what is the significance of 'cultural fit' during the recruitment process?

Cultural fit refers to the alignment between a candidate's values, beliefs, and behaviors with those of the organisation, and is important for fostering a positive work environment and enhancing employee satisfaction.

Cultural fit is solely based on a candidate's technical skills

Cultural fit is not considered during the recruitment process

Cultural fit only applies to senior management positions

How can the integration of Charles Handy's organizational culture typology and PESTLE analysis benefit a company?

The integration of Charles Handy's culture typology and PESTLE analysis allows companies to not only understand internal cultural dynamics but also assess external factors that may impact their operations, leading to more holistic strategic planning.

The integration can only benefit small-scale businesses

The integration provides no additional insights for companies

The integration focuses solely on financial aspects of a company

What role does leadership play in shaping and maintaining organisational culture?

Leadership influences organisational culture through setting the tone, embodying core values, and reinforcing desired behaviors among employees.

Leadership has no impact on organisational culture

Organisational culture shapes leadership, not the other way around

Leadership solely focuses on financial goals, not culture

How can an organization use Charles Handy's organizational culture typology to enhance its overall effectiveness?

By understanding the different culture types, organizations can tailor their management practices, communication strategies, and decision-making processes to better align with the prevailing culture within the company.

Organizations should ignore culture types in favor of standard operating procedures

Charles Handy's typology has no practical application in organizational settings

Culture typology only applies to specific departments within an organization

What does Charles Handy refer to as the 'Power Culture' in his organisational culture framework?

A culture where power is held by a few individuals at the top of the organization

A culture where power is based on expertise and knowledge

A culture where power is determined by the size of the organization

A culture where power is distributed equally among all employees

According to Charles Handy, what is a 'Role Culture' in the context of organisational culture?

A culture where employees are given specific roles and responsibilities based on their position in the hierarchy

A culture where roles are constantly changing and evolving

A culture where employees are encouraged to take on multiple roles and responsibilities

A culture where roles are determined by individual preference rather than organizational structure

In Charles Handy's cultural framework, what does he describe as a 'Task Culture'?

A culture where teams are formed to complete specific tasks or projects

A culture where tasks and responsibilities are unclear and undefined

A culture where tasks are rigidly defined and cannot be changed

A culture where tasks are assigned based on individual expertise

According to Charles Handy, what characterizes a 'Person Culture' in the context of organisational culture?

A culture where individuals are seen as self-contained units and the organization exists to serve their needs

A culture where individuals are valued based on their contribution to the organization's goals

A culture where individuals are expected to conform to the values and norms of the organization

A culture where individuals are encouraged to compete with each other for promotion and recognition

According to Charles Handy, what is a 'Zeus Culture' within the framework of organisational culture?

A culture where power is concentrated at the top and decisions are made by a single leader

A culture where decision-making is driven by data and analytics

A culture where decision-making is based on consensus and collaboration

A culture where decision-making is decentralized and shared among all employees

In Charles Handy's cultural framework, what characterizes a 'Task Culture'?

A culture where teams are formed to complete specific tasks or projects

A culture where tasks are assigned based on individual expertise

A culture where tasks are rigidly defined and cannot be changed

A culture where tasks and responsibilities are unclear and undefined

According to Charles Handy, what is a 'Person Culture' in the context of organisational culture?

A culture where individuals are seen as self-contained units and the organization exists to serve their needs

A culture where individuals are expected to conform to the values and norms of the organization

A culture where individuals are valued based on their contribution to the organization's goals

A culture where individuals are encouraged to compete with each other for promotion and recognition

How does Charles Handy define a 'Role Culture' in the context of organizational culture?

A culture where employees are given specific roles and responsibilities based on their position in the hierarchy

A culture where roles and responsibilities are continuously rotating among team members

A culture where employees have the freedom to define their roles based on personal preferences

A culture where the organization is devoid of defined roles and everyone works interchangeably

In Charles Handy's concept of 'Support Cultures', what is the primary focus of such cultures within organizations?

Supporting and nurturing employees to achieve their full potential

Prioritizing efficiency and productivity above all else

Creating strict rules and regulations to ensure compliance

Emphasizing competition among employees to drive performance

According to Charles Handy, what characterizes a 'Task Culture' within an organization?

A culture where teams are formed to complete specific tasks or projects

A culture where tasks are assigned based solely on individual expertise

A culture where tasks and responsibilities are vaguely defined and unclear

A culture where tasks are standardized and cannot be altered

Organisational culture , charles handy, pestle analysis

Organizational culture

WHAT ORGANIZATIONAL CULTURE IS NOT?

1D & 1E : Organizational Culture and Change Management & Project Governanance

Abstract The main focus of this research is to discuss the perspective of the teamwork and its impaction organizational performance and success. Also highlight the Meanings of Team and its work sprit towards batter organizational performance and specific to its impact on the success of organization that provided the basis for this research study. In this research study a thoroughly focus was on organization and teamwork. The aim of this research is to deliver a participative view of teamwork in the organization, and also discourses the major issues and emphases on the recent work that opens the basis to move research onward. There is much worth in taking a more focus on the essential areas of teamwork. The team signifies the spirit and working capacity of the employees as team to bring organization to the success. The various explanations, definitions, processes, dimensions, team size and benefits etc. regarding the above topic teamwork and organizational success is highlighted. Keywords: Teamwork, Success, Organization, Performance, Work Groups, Employees Introduction It is indeed human beings have learned in their beginning of life to work together as (Team) that have made such a remarkable developments as unique specie. Human beings have experience throughout their social history, lived, loved, grow younger to older and worked together in groups said West M.A. (2012).The mutual social knowledge of living and functioning together creates connection among people, society and families. When work is done cooperatively as a team it can achieve extremely extra work than individually. Team can be defined as in the human society to live, to work and to play and to cooperate with others for particular task. According to John W. Newstrom et al (1993) “team is the process of assessing performance of workers, passing information and exploring methods to increase performance”. If observe closely, one can discover the instances of The Government: Research Journal of Political Science Supplementary Edition Vol. III 88 The Government social (teams) they are functioning either effectively or ineffectively everywhere; organizations, schools, work place, home etc. “Coordinating the events of people is like sand house, making by using a sole particles of sand” expressed Belbin, R. M.(2010). Moreover it is one of the general myths that the skill of team member is more important than their vigor, attention and determination for the tasks. Another widespread myth is that the team members are not alone accountable for the achievements or failures of their tasks the truth is that the members are the small parts in the teams and their individual abilities effect on the various results in team. The working relationships exist among team that might sight these relationships at different levels of involvement or relationships among the members as they move towards the degree of communication, integration and commitment increases. Terry L.G. et al (1980) expressed that “The skills are essential if members have to work together efficiently in complex situations, only development of skills and relationships, involvement on the task regarding the particular task might be selected for reaching at target that is considered as a definition of a team”. Team often perform higher when they work together with sprit that enable them to achieve a collective goal at the workplace, it is not only benefits to the organization also affects the workers confidence and success. Cooperating on various tasks reduces workloads for all team members and enables them to share duties or ideas. Work as a team is the part of everyone's life, as one is a member of a family team, staff team, school team, and community teams etc., so as to understand how to work effectively as a team member. Especially there is a need when task is threatened with increasingly many problems for example; the energy problem has effects on organization, family life, and social development and the multi-dimensional nature of many problems require a scientific skill based problem solving approach. Terry L.G, et al (1980) expressed that “The skills, competencies and efforts of team by setting priorities the team can have better impact on the problems solving such efforts can reduce work load, work duplication, and produce a result better than separate efforts”. There are some processes of teamwork by adopting those the objectives can be achieved easily. Le Pine, et al, (2008) identified10 teamwork processes that fall in three categories following are those. TEAMWORK PROCESSES TRANSITION PROCESSES •Mission analysis •Goal specification •Strategy formulation ACTION PROCESSES •Monitoring progress toward goals •Systems monitoring •Team monitoring and backup behavior •Coordination INTERPERSONAL PROCESSES •Conflict management •Motivation and confidence building •Affect management Team Work 89 Teamwork process reduces the work stress on every member which permits members to complete given important task of organization; teamwork offers members an opening to pledge with each other. Also it develops relations between the members who start a teamwork they usually sense appreciated on productive accomplishment of task. It may be cited one of the best instances of surgical team; where surgeon is assisted by his team; nurses, anesthetist and experts etc., everyone knows that their success depends upon the teamwork. In addition they are devoted to the aim that is human life it is easy to succeed with best teamwork. The important role of manager is the team building, trust building, confidence building, in the team to achieve the task. In the Situation where all team members contribute the task, it develops the positive relationship in the team that improves the trust of team members.“Functions effectively members of team must be flexible, committed, trusting each other and help to each other’s in the progress and the achievement of goals” Expressed Plamínek (2008). The accountability of every member in the team must be increased so that they do not let each other down therefore they do their best for the achievements of their teams. In contrast, working alone on a task the pressure is generally high in team in those cases of small confidence impacts fewer on members. Team consists on members who always vary from each other’s in skills, knowledge and abilities but working together that is an opportunity for them to gain skills and knowledge from each other’s that they had never before. Working alone on a task is a challenge and using the ideas of each other brings them to come up with a mutual resolution and the achievement of the task. Nowadays theoretical development and research has rested largely a new trend that is emerging within the organizations as an essential process of teamwork. Teamwork has brought a new move in the research and development to the inputs and outputs that bound, constrain and impact on the team processes within organizations said Ilgen, D.R. (1999). The world is changes fast, any one set of instructions can’t be sufficient, changes needs flexible members, teams and organizations so as to be effective on task. This paper suggests that in teams members must use the exclusive human abilities. Cannon B.et al (1995) has précised dimensions of teams into three categories: Team dimensions 1-Cognitions: include associations, task team-mate characteristics, team mission, objectives, norms, and resources, team role interaction patterns, skills, roles, and team orientation. 2-Skills: consist on adaptability, shared situational awareness and mutual concept to conflict resolution. 90 The Government 3-Attitudes: symbolize motivation, collective potency, shared vision, team cohesion, mutual trust, collective orientation and importance of. Teamsize Researchers have given different approvals about the best size of team as Katzenbachetet al (1993) suggested that the teams should comprise on a dozen or so members which are enough to achieve a task. Although seven is the best size of the team in the organizational practices said Scharf, A. (1989). Several views of researchers are expressed in the literatures and it is difficult to decide which better is because their opinions are based on their own observations. The team size matters in the proper output and performance however from an empirical research it is also difficult to decide the suitable team size and what to accept. This study suggests that team size has a practical link with efficacy such as few or many member shave impact on the performance but size matters. Proper size of team improves the performance maximum stated Campion M. A et al (1996).These different results are expected due to the fact that appropriate team size is required for task, environment and situation where team works. However, larger teams can also experience coordination problems that delay performance. Sheppard, J. A. (1993) expressed that the question of best team’s size is a complex one; more research is required on this topic to explain the impact of team size on given definite task. Literature Review Across many different organizations and industries teamwork is focused to increase the performance of employees’ their unity and also create work culture. Organizations those regularly develop new ideas or products using a project-based approach and assemble teams in order to focus responsibilities to achieve the object. Researchers have given dissimilar meanings of “teams”. Dyer W.G. (2007) said that “teams are groups of people who trust in cooperation, if members are expert the success of goal is more possible”. It is essential due to the problemsolving cooperation added from many minds of team members working on a resolution of problems. Team members contribute their thoughts together to make exclusive plans for dealing with problems and this unity enhance the result due to interaction, trust and teamwork. Teamwork means a "work done by several companions with each doing a part but all subordinating personal prominence to the efficiency of the whole" Merriam, (2012). In addition combined employees are expected less hostile to each other and accepting more of each other’s decisions. Unity of employees can increase the flow of work in organization. When employee’s working together as a team, they learn from each other that awareness is based on their personal experiences and from coworkers; Team Work 91 employees from different departments may acquire knowledge from each other. The main object for organizations is to hold the team effort to achieve output and quality; team is a key to achieve quality productivity. According to Maddux et al (2003) “some of the organizations have major benefits from the use of teamwork which are showed in the following chart: Benefits of Teamwork 1 Improving quality of work life for employees 2 Reducing absenteeism and increasing turnover 3 Increasing innovation and change 4 Improving organizational adaptability and flexibility A real team is mostly one where members are allowed to take decisions that how to complete task. That authority enables them to control the work process, decreases the outside control and increases the sense of duty for work. Team always feels superiority on workplace and they rely on each other’s being there. Plamínek (2008) said that “affiliation with teamwork gives member a sense of belonging, interaction and recognition of success”. These actions support to remove the sense of loneliness of team member in organization. Effective teams can also improve efficacy through communication and trust between the team members, quality of work and decrease in absenteeism contribute to positive impact on team. Involving employees in teamwork helps the organization remain open to new ideas.“The world of organizations is shifting individualism is out and collectivism is in, power is out, empowerment is in.” stated G. M. Parker (1998). This study discovers the experiences and difficulties of teamwork that employees and organizations are facing nowadays due to big transformation and enlarged globalization. In recent years a remarkable amendment has been emerged in the belief of team working organizations. The modern study has explored that the scope of teamwork have been appeared in system rooted in belief, and employees accept changes that denoting a modern organizational system. The organizations which are responsive to the changes appear to achieve greater satisfaction. Although it may be suggested that, the managers should assess the values and beliefs of their employees to play more dedicated role in the development of organization by making sprit to face the modern challenges. Organizational cultural is much significant and it has the excessive impact on the performance of organization and employees’ but it is quiet arguable topic that the culture of teamwork can be developed according to the requirement. It is difficult to specify the relationships and to assess the reliable set of values to use as they believed symbol across the entire organizations. This review study focus that 92 The Government there is a great influence of organizational culture on the assumptions, values, and beliefs on the individuals’ considerations, actions and performances and so is vice versa, through learning, and training process. However the researchers believe that the organizational setup aids to unite employees of diverse cultures and dissimilar social backgrounds, traditions and have their own beliefs to work. Creating a positive teamwork culture it has several diverse aspects are goal setting, conflict resolution, empowerment, ability to accomplish tasks, measuring output and consideration for other teamwork cultures stated Pack L, et al April 27, (2012). Team work in the organization delivers employees the wisdom of unity; understand to each other’s, and reducing conflict. In addition teamwork in organization inspires employee for impartiality by affirming that no one is ignored in the organization and all treated equally. It is known that a team in organization is bound and sincere to work with dedication to bring the success. If the employees are committed and recognize the teamwork values and its benefits, as a part of the organization they can contribute a lot to the achievement of organization. One can finds the informal instances of team at these level, family, society, community, tribe and work groups etc., and formally team appears at the level of departments, functional groups, and other organizational units. The employees feel a greater sense of achievement for being a part of an organization, if they attain team work, having freedom to work not forced. The system gives best performance to achieve recognition and credit from their managers and it will increase their effort that helps them to contribute the organizational performance. Each team batter knows about their role and how to achieve tasks. The true spirit of teamwork gives benefit to organization in maintaining its standard by which it becomes identified. The team defines its specialty, and the way it is doing task that is perceived by the organization as well as its managers and it is secured by appreciation. Employees identify what they believe; that exist in their belief system and those understandings call them to change their views to develop and raise attention towards batter performance. The literature contains sufficient definitions of teamwork and the word team is used to denote a set of generally developed as to learn collective values, attitudes and cooperation to work. The study praises that the teamwork is mostly related with the team success for instance, Wagner (1995) described that “in the team individual is less valued and group is more valued, with”. It is found in the study that individualismcollectivism both regulates the relationships between team size, standing, and cooperation that have better effects on the cooperation of individualists rather than the cooperation of collectivists. Team Work 93 Conclusion The main concentration of this research paper is to examine more in-depth the fundamental of teamwork and its effectiveness to achieve the organizational goals. Teamwork provides vast amounts of knowledge and information, cultural differences each of these building a culture of teamwork and the skill to make the valuable solutions of the problems. To work efficiently, team members need a good understanding of how to do their job, to achieve goal and for that a basic way to ensure understanding is training, then they have to be motivated to do a job. Team is a vital activity of organization, when organization desires to perform sound it has to be confident that team functions effectively. Consequently it is compulsory to know how team performs, what manners within a team happen, and how they make decisions. If there is knowhow of teamwork events, it can be effective for the tasks that they have to accomplish. Organizations build up their own culture through tradition, history and structure these values can be accepted by team workers of an organization. The values and assumptions are the vital tools of organizations and are used as guidance for team. These have to do mostly with the basic dignity and worth of all members of team and the ability, necessity for them to solve the problems and work for the positive change. Through this review study is concluded that there is a good impact of teamwork on the organizations doings and success. Subsequently in recently developed literature there is a great focus amongst the social scientists and scholars’ in their discussion on the above topic teamwork. The above study is also an evidence of little effort to assess the significance of teamwork in organizations success. teams in organiz

Chapter 12 - Organizational Symbols and Culture

There are 12 core values at BTS, with 4 core values being “non-negotiables”. Each of the 12 core values are categorized into 3 main groups, Permission to Play, Architect of the Future, and Guardian of the Mood, to further encapsulate the broader aspects of BTS's work culture. The 4 non-negotiables: Being Super Hungry: This value underscores an intrinsic motivation and a relentless pursuit of goals. It reflects an individual's aspiration to continually strive for success, always seeking opportunities to grow and excel. Strong Willingness to Learn: This value promotes a continuous desire for personal and professional growth. It represents an open-minded approach to acquiring new skills and knowledge, which is critical in the ever-evolving field of taxation and financial services. Burning Desire for an Abundant Lifestyle: This value aligns well with the firm's vision and mission. It showcases a passionate pursuit of a prosperous life, not just in terms of financial wealth but a comprehensive approach to abundance, involving personal well-being and satisfaction. Burning Desire to be the Best: This embodies the drive to excel and be at the forefront in one’s area of expertise. It encourages individuals to strive for excellence, setting the bar high and aiming to surpass it, fostering a culture of competitiveness and high performance. Permission to Play: This category delineates the foundational qualities BTS seeks in potential team members, reflecting a blend of passion, humility, presence, and aspiration for a prosperous life. Super Hungry: Being "Super Hungry" transcends personal ambition, creating an environment where passion and determination are contagious. It's about fostering an ecosystem of perpetual growth, where individuals are fervently working towards their goals while uplifting others. It represents a spirit of resilience and relentless forward motion, fostering a collective progress where success is a shared journey. Humble and Humility: Embracing humility is the cornerstone of personal and organizational growth at BTS. It encourages individuals to remain open to learning and receptive to constructive criticism, fostering a culture of continuous improvement. Humility embodies a willingness to relinquish ego, embracing the learnings that come through experiences and guidance. It cultivates a space where personal growth is accelerated through mutual respect and collaborative learning, ultimately paving the way for success. Burning Desire for an Abundant Lifestyle: This core value embodies a holistic pursuit of happiness, where individuals strive to find joy and fulfillment in various facets of life, including work, personal relationships, and mental well-being. It encourages a balanced approach to life, where passion for work aligns with personal joy, fostering a workplace where individuals are deeply committed and engaged in their roles, finding contentment and happiness in their professional pursuits. Being Fully Present and Inspiring: Being fully present encourages individuals to immerse themselves wholly in their tasks, minimizing distractions and maximizing productivity. It fosters a workplace where people are engaged, content, and genuinely invested in their roles. Simultaneously, nurturing an inspiring environment is about personal growth and self-motivation, where individuals are the driving forces behind their success, igniting inspiration through their journey and accomplishments, fostering a cycle of mutual motivation and growth. Architect of the Future: This category is about the cultivation of leaders within the team, encouraging qualities such as self-drive, innovation (revolutionist), a strong willingness to learn, and an unyielding desire to be the best in their field. Being Self-Driven: A self-driven individual embodies responsibility and initiative, equipped with a clear vision and a proactive approach to achieving their goals. They are fervent in bridging the gap between their present and envisioned future, fostering a goal-oriented mindset that is aggressive in its pursuit and focused on accomplishing its objectives. Being a Revolutionist: A revolutionist in the BTS context is an innovator, willing to defy conventional norms and embrace new approaches to foster growth and development. They are vocal advocates for change, bringing unique perspectives and solutions to the table, fostering an environment of innovation and progressive thinking. Even amidst resistance, they hold firm to their vision, aligning their actions with the core values and purpose that guide BTS's mission. Strong Willingness to Learn: An individual with a strong willingness to learn is adaptable, constantly evolving to meet the changing demands of the industry. They are voracious learners, continually seeking knowledge to enhance their expertise, thereby adding value to the clients and the organization. Burning Desire to be the Best: This value is about embodying excellence in every endeavor, fostering a culture where individuals are constantly striving to elevate their expertise and services. It encourages a proactive approach to personal and professional growth, where the quest for greatness is a continuous journey, propelled by learning and innovation. Guardian of the Mood: This focuses on maintaining a positive and collaborative work environment, emphasizing values such as gratefulness, patience, excitement, and helpfulness. It suggests that BTS values not only professional excellence but also emotional intelligence and positive interpersonal interactions. Being Grateful: Being grateful at BTS embodies a conscious appreciation of the opportunities and resources at hand. It encourages individuals to not just focus on personal milestones but to recognize and value the collective efforts and accomplishments of the team. It's about harboring a mindset of thankfulness that permeates everyday life, understanding that the privilege to progress and succeed is not to be taken for granted. This attitude fosters a nurturing environment where gratitude amplifies abundance, paving the way for more blessings and opportunities to flourish. Patience: Patience at BTS embodies a multifaceted approach that encompasses trust, readiness to play a role effectively, striving to reach one's potential, a hunger for success, and a helpful disposition. It encourages individuals to cultivate a patient attitude, fostering a work environment where goals are pursued with persistence and determination. Genuine Excitement: Genuine excitement at BTS manifests as a contagious enthusiasm that permeates the organization. It is characterized by a deep-seated passion for one's work, fostering a positive and vibrant work environment where individuals are energized and motivated to make a meaningful impact through their roles. Being Helpful: Being helpful at BTS entails proactively identifying opportunities to assist, be it in aiding clients with their concerns or supporting team members in their roles. It fosters a collaborative and supportive work environment, where individuals are attuned to the needs of others and are ready to step in to provide assistance.

THE STRATEGIC PLAN OF RICHARD BLAND COLLEGE OF WILLIAM & MARY 2020-2025 “The dogmas of the quiet past are inadequate to the stormy present. The occasion is piled high with difficulty, and we must rise with the occasion. As our case is new, so we must think anew and act anew.” – Abraham Lincoln What is the role of a selective, two-year, residential, liberal arts transfer institution within the higher education landscape of the Commonwealth of Virginia? This is a key question that must be answered to ensure the success of Richard Bland College (RBC) and the constituency that the College serves. The 2020 RBC strategic plan’s primary objective is to answer that very question so that the College, the community and the Commonwealth can engage successfully within this identity and purpose to the benefit of all. RBC has long been identified as the hidden gem of higher education in Virginia. The hidden adjective is based both on its relative obscurity—few are aware of RBC outside the Tri-Cities region—and its rural setting featuring 750+ acres of wetlands, bucolic forest, and the state’s oldest and largest pecan grove. Additionally, on average, a student of Richard Bland College travels a mere 36 miles to campus. This keeps the knowledge of RBC in a tightly focused radius. The gem moniker refers both to the College’s reputation for excellence and the undeniable sensation that the campus often elicits in its students, visitors, faculty and staff, the feeling of a warm and palpable embrace of care, compassion and support. That sensation is where we start. According the State Council of Higher Education for Virginia (SCHEV), 99% of the 11.5 million new jobs created since the great recession require workers to have more than a high-school education. Students with a bachelor’s degree have an earning potential almost double that of people with only a high school education, and yet only 17% of residents in the Petersburg area have a bachelor’s degree, 15% below the national average. The obstacles in the way of education have been exhaustively researched and include financial challenges, academic under-preparedness, low self-esteem, slow college assimilation and immature levels of self-efficacy. To combat this growing problem, Richard Bland College initiated a pilot program to determine the viability of a data-driven approach to improve retention and graduation rates. The program ultimately effected a cultural, organizational and operational shift at RBC, resulting in a personalized model of student support, the Exceptional Student Experience (ESE@RBC). Originally many of the practices that RBC used as the basis of ESE@RBC were adapted from the four key principles found in the American Association of Community Colleges (AACC) Pathways Project: 1) map pathways to student end goals; 2) help students choose and enter a program pathway; 3) keep students on path; and 4) ensure that students are learning. Unfortunately, limited resources made it necessary to skip some primary elements of guided pathways and instead to focus on a specific, high-priority project that was immediately available for implementation, dedicated student support. This strategic framework reimagines the way that RBC serves students, faculty and staff within the context of our existing culture, the principles of guided pathways and a hybrid work-college experience. Rather than thinking of a two-year college as a pipeline to a four-year university, this vision describes a more expansive menu of well-defined pathways to high-demand fields, all radiating from a curriculum constructed around the development of soft skills that define the liberal arts experience: critical thinking, written communication, analytical reasoning, civic engagement and oral communication. Furthermore, the impact of meaningful work is a resonating theme, providing avenues to participate in career-focused internships and jobs that develop important life & work skills, confidence, and character. Richard Bland has tested its entrepreneurial mettle and its capacity for transformation in recent years. The College was among a select few Competency-Based Education sites established by the U.S. Department of Education. We were ahead of the curve using predictive analytics to improve student retention and success rates, and online enrollment now makes up nearly 20 percent of course offerings. It may be counter-intuitive, but these and other deep-level institutional changes still to come will ensure that Richard Bland College remains true to its original mission. We prepare our students for a lifetime of endless potential.

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