A technician working on a computer discovers what is suspected to be illegal activity. Which three pieces of information should be immediately documented? (Choose three.)

A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?

What category of technician uses remote access software to update a computer belonging to a customer?

A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?

What are two examples of displaying professional communication skills while talking to a customer? (Choose two.)

Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?

A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?

Which statement best describes a call center?

What is a common responsibility of a level one call center technician?

A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?