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OSE Theory Revision 7

Quiz by Christian Mo Zelin

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10 questions
Show answers
  • Q1
    After solving a problem on a computer, a technician checks the event log to ensure there are no new error messages. At which step of the troubleshooting process is the following action taking place?
    Document the findings
    Establish a probable cause
    Verify the solution and full system functionality.
    Determine an exact cause
    60s
  • Q2
    Where can a user configure a password to be prompted when the PC is woken from hibernation on a Windows 10 PC?
    Control Panel, Power Options
    Settings, Accounts
    Settings, Privacy
    Control Panel, User Accounts
    60s
  • Q3
    In designing a hardware preventive maintenance plan for a company, which strategy should be included in the plan?
    Only clean equiment that is requested by the customer
    Schedule and document routine maintenance tasks
    Avoid performing maintenance operations on plug and play devices that are controlled by the operating system.
    Omit performing maintenance operatings on components until the equipment malfunctions
    60s
  • Q4
    Which of the following is a file attribute in the Windows environment? (1 of 2)
    Users sort answers between categories
    Sorting
    60s
  • Q5
    Which of the following issues are likely to cause BSOD errors?
    Users sort answers between categories
    Sorting
    60s
  • Q6
    You notice that an application is no longer responding to commands and the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?
    Add or Remove Programs
    Task Manager
    Event Viewer
    System Restore
    60s
  • Q7
    As a helpdesk technician you need to clarify a technical problem that a user is having, what is an example of an open-ended question that you might use to help determine the issue? (1 of 2)
    Users sort answers between categories
    Sorting
    60s
  • Q8

    What are the three levels of RAID supported by Windows 10 Pro? (Choose 3)

    Users sort answers between categories
    Sorting
    60s
  • Q9

    While troubleshooting a PC, the display shows the error "Invalid Boot Disk" after the POST. What is the probably cause?

    The PC has a BIOS password

    A process is using most of the CPU resources

    The date and time have been changed in the BIOS and do not reflect the correct date and time

    The MBR is corrupted

    The PC does not have a floppy drive or the floppy drive is broken

    30s
  • Q10

    You noticed a program listed in the registry of a Windows computer is not found on the computer. What is a possible solution you can try to resolve the problem?

    Reinstall the application. Then, run the uninstall program.

    Restore the ntdetect.com file from the installation media

    Restore the boot.ini file from the installation media

    Run fdisk /mbr from the command prompt

    60s

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