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Outcome 7

Quiz by Kelly

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17 questions
Show answers
  • Q1
    What type of problems can be solved with little or no assistance?
    critical
    urgent
    minor
    major
    30s
  • Q2
    Which type of problem might involve financial implications?
    minor
    major
    trivial
    negligible
    30s
  • Q3
    What is an example of a resource-related problem?
    financial loss
    equipment/systems failure
    unforeseen weather
    staff shortage
    30s
  • Q4
    When should a problem be referred to someone else?
    when it doesn't require resources
    when it is easy to solve
    when it is within authority
    when it will impact seriously on the overall target/deadline
    30s
  • Q5
    What is one method for addressing problems in a work environment?
    making assumptions
    ignoring the problem
    gaining the support of others
    pretending it doesn't exist
    30s
  • Q6
    Which of the following indicates a problem's solution is outside a candidate's authority?
    the task is within budget
    there is a security, health or safety risk
    the problem is minor
    the solution is straightforward
    30s
  • Q7
    What is a necessary action when a solution will cost money?
    resolve it without help
    ignore the cost
    refer the problem
    implement the solution immediately
    30s
  • Q8
    What should candidates identify in problem-solving?
    the limits of their own authority
    previous problems faced
    all possible solutions
    the emotions of others
    30s
  • Q9
    What is a method for prioritizing work in problem solving?
    working longer hours
    re-planning/reprioritising own work
    increasing distractions
    delegating tasks randomly
    30s
  • Q10
    Which of the following is NOT mentioned as a type of problem?
    financial
    equipment/systems failure
    legal issues
    staff-related
    30s
  • Q11
    When should a problem be referred to someone else?
    when there is no apparent solution
    when it only affects one person
    when it can be completed quickly
    when it is easy to solve
    30s
  • Q12
    What is a possible method for solving problems mentioned in the text?
    gaining the support of others
    waiting for it to resolve itself
    ignoring the problem
    complaining to colleagues
    30s
  • Q13
    What type of problems have resource or financial implications?
    minor
    personal
    trivial
    major
    30s
  • Q14
    What could be a potential consequence of not referring a major problem?
    impacting overall target/deadline
    creating a minor issue
    increasing personal workload
    solving the problem easily
    30s
  • Q15
    In problem-solving, what should a candidate identify regarding their authority?
    the preferences of their colleagues
    the limits of their own authority
    the totality of their authority
    the authority of their supervisor
    30s

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