Question 1

״סולק מאגד״ Error could occur when

Accepted Answer

All of the above

Answer

RPs Network is fine, but EC servers could not be reached

Answer

More than one successful charge attempts was made within less than 1 minutes

Answer

Agamento settings are not configured correctly

Question 2

In case of an emergency agamento version downgrade,
Why is a test transaction crucial?

Accepted Answer

Assuring terminal credentials are configured correctly, 
and no terminal crossing can happen

Answer

Confirming pax hardware is fine

Answer

Confirming RPs internet is fine

Answer

It's not crucial and can be avoided

Question 3

Agamento logs and PAX S/N are a must for which of the following kinds of issues?

Accepted Answer

Any non-hardware issue

Answer

IR crash

Answer

Network issues

Answer

Damaged device

Question 4

Which error could we expect when using pax without entering Terminal ID into Agamento settings (Username:Optional)

Accepted Answer

מערכת לא מוכנה 1-

Answer

חייב לעלות לשידור

Answer

No issue should occur

Answer

סולק מאגד

Question 5

What does EOD (End of day) operation do?

Accepted Answer

Sends transactions to EC, Downloads terminal parameters, downloads blacklisted card numbers

Answer

Sends logs to nayax

Answer

Sends transactions to shva, downloads whitelisted card numbers

Answer

Refreshing the terminal's connection

Question 6

When troubleshooting pax issues, when should you do a terminal reset / Agamento reinstall?

Accepted Answer

Never. it is never a solution

Answer

Network issues

Answer

Device touchpad doesn't respond

Answer

When you get סולק מאגד issue

Question 7

Nayax? Adytech? who is responsible for what?

Accepted Answer

Nayax responsible for Agamento,Adytech are responsible for hardware, pax store and admin center

Answer

They are both responsible for anything related to pax devices

Answer

Adytech responsible for Agamento, and pax store.Nayax responsible for hardware and admin center

Answer

Adytech responsible for Agamento,
Nayax are responsible for hardware, pax store and admin center

Question 8

On EC, what's one of the ways to differentiate between Pax transaction, and a manual (reggie) one?

Accepted Answer

Under transaction source:Pax is tagged as PINPAD, while a manual (reggie) transaction is tagged as "WS"

Answer

Under transaction source:Manual is tagged as PINPAD, while a Pax transaction is tagged as "WS"

Answer

Under transaction source:Pax is tagged as EMV, Manual transaction are tagged as "Typed-in"

Answer

They look identical on EC

Question 9

Does Practi/IR have an affect on whether a PAX transaction can be successful or not?

Accepted Answer

No, it is not actively involved with the transaction cycle

Answer

Yes, If a transaction does not exist in practi, then the card was not actually charged

Question 10

When should a PAX device's network be configured to DHCP?

Accepted Answer

Only when the RP's network is operated by CheckNet

Answer

Always

Answer

When we have more than one pax in a branch

Answer

When we troubleshoot pax issues

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