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Pearson+ CS Assessment 2

Quiz by Wilhelmina Rosales

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5 questions
Show answers
  • Q1
    Which tool can we use to manage subscriptions?
    Zuora
    SMS CS
    Grid tool
    One CRM
    30s
  • Q2
    Where can we find in Zuora all monetary transactions?
    Basic information
    Orders and subscriptions
    Transactions
    Billing and payment info
    30s
  • Q3
    What is a scenario that is acceptable for refund within the 14-day cancellation window?
    Incorrect product purchased
    Dropped class
    Class ended
    Purchased a subscription for a title, but when they go to register for the course, they realize the eText access is already included as part of the course access (this is also known as Inclusive Access).
    30s
  • Q4
    TRUE OR FALSE. A Pearson+ subscription is an arrangement to an online service where they can have lifetime access for a one-time payment
    FALSE
    TRUE
    MAYBE
    Not sure
    30s
  • Q5
    TRUE OR FALSE. A Pearson+ eText allows customers to read subscriptions offline and online
    MAYBE
    TRUE
    Not sure
    TRUE
    30s

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