Question 1

Which tool can we use to manage subscriptions?

Accepted Answer

Zuora

Answer

SMS CS

Answer

Grid tool

Answer

One CRM

Question 2

Where can we find in Zuora all monetary transactions?

Accepted Answer

Transactions

Answer

Basic information

Answer

Orders and subscriptions

Answer

Billing and payment info

Question 3

What is a scenario that is acceptable for refund within the 14-day cancellation window?

Accepted Answer

Purchased a subscription for a title, but when they go to register for the course, they realize the eText access is already included as part of the course access (this is also known as Inclusive Access).

Answer

Incorrect product purchased

Answer

Dropped class

Answer

Class ended

Question 4

TRUE OR FALSE. A Pearson+ subscription is an arrangement to an online service where they can have lifetime access for a one-time payment

Accepted Answer

FALSE

Answer

TRUE

Answer

MAYBE

Answer

Not sure

Question 5

TRUE OR FALSE. A Pearson+ eText allows customers to read subscriptions offline and online

Accepted Answer

TRUE

Answer

MAYBE

Answer

Not sure

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