Phone Etiquette Eniola 1 v2
Quiz by Rep Nance
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10 questions
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- Q1When making a call, it is important to always __________.hang the call of a callerspeak too louduse slangspeak clearly and slowly90s
- Q2It is essential to listen __________ while on the phone.inattentivelyattentivelyclearlyloudly90s
- Q3When in an official call, it is not recommended to use __________.proper etiquetteslangloud voiceclear speech90s
- Q4When placing a call on hold, it is important to __________.do it without asking for permissionspeak too loudask for permissionhang up the call90s
- Q5Using paper titles while on the phone is an example of good __________.speaking skillscall handling techniquephone etiquettelistening skills90s
- Q6Hanging up the call of a caller is considered as __________.poor phone etiquetteofficial behaviorpolite behaviorgood phone etiquette90s
- Q7It is not necessary to __________ while making a phone call.speak clearlyuse proper etiquetteidentify yourselflisten attentively90s
- Q8Speaking too loud on the phone is considered as __________.good phone etiquettepolite behaviorpoor phone etiquetteofficial behavior90s
- Q9Phone etiquettes include all of the following except __________.using slang in official callslistening attentivelyspeaking clearlyhanging up the call of a caller90s
- Q10A caller should be treated with __________ while on the phone.disrespectinattentionslangproper etiquette90s