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Phrasal Verbs in Customer Services

Quiz by Jacques Coetzee

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9 questions
Show answers
  • Q1
    What does the phrasal verb 'hang up' mean in customer services?
    To end a phone call
    To transfer a call
    To put someone on hold
    To make a phone call
    30s
  • Q2
    What does the phrasal verb 'sort out' mean in customer services?
    To create a new issue
    To apologize for a mistake
    To ignore a complaint
    To resolve a problem
    30s
  • Q3
    What does the phrasal verb 'get back to' mean in customer services?
    To ignore a customer
    To disconnect a call
    To return a call or reply
    To put on hold
    30s
  • Q4
    What does the phrasal verb 'follow up' mean in customer services?
    To refuse a request
    To make a complaint
    To cancel an order
    To check or continue communication
    30s
  • Q5
    What does the phrasal verb 'look into' mean in customer services?
    To investigate or examine
    To make a decision
    To end a conversation
    To apologize for a mistake
    30s
  • Q6
    What does the phrasal verb 'put on hold' mean in customer services?
    To transfer a call
    To temporarily pause a call
    To make a call
    To end a call abruptly
    30s
  • Q7
    What does the phrasal verb 'deal with' mean in customer services?
    To create a conflict
    To avoid a problem
    To ignore a customer
    To handle or address a situation
    30s
  • Q8
    What does the phrasal verb 'make up for' mean in customer services?
    To ignore a complaint
    To create a new issue
    To compensate or rectify a mistake
    To apologize for a mistake
    30s
  • Q9
    What does the phrasal verb 'check in' mean in customer services?
    To cancel a reservation
    To register or arrive
    To leave a hotel
    To make a reservation
    30s

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