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Pillars of TQM: Kaizen and Management

Quiz by Prof Brenda Corcino

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15 questions
Show answers
  • Q1
    It refers to a management philosophy and organizational culture where from the top management down to the lowest rank and file employee, everyone periodically reviews the manner of performing a task or responsibility and finds a way to improve either minutely or radically without necessarily involving large capital outlay.
    Company-Wide Quality
    Quality Circles
    5S of Good Housekeeping
    Kaizen
    30s
  • Q2
    He was credited with introducing the principles of Kaizen in Japan.
    Dr. Kaoru Ishikawa
    Dr. W. Edwards Deming
    Joseph Moses Juran
    Philip B Crosby
    30s
  • Q3
    Which type of kaizen is action-oriented, and consist of activities that are implemented in the actual workplace such as the assembly line or production line?
    Zero Defect
    Muri, Mura and Muda
    Teian kaizen
    Gemba kaizen
    30s
  • Q4
    Which type of kaizen is more theory-based and consist of strategic improvements that will redound to improved business and manufacturing practices?
    Muri or Mura
    Teian kaizen
    Gemba kaizen
    Zero Defect
    30s
  • Q5
    This is a management component that will constantly endeavor towards improving the existing standards and setting higher ones through a blend of discipline and human resource development measures.
    Monitoring function
    Improvement function
    Maintenance function
    Measurement function
    30s
  • Q6
    In practice, there is a management component which should maintain specific technologies and managerial and operating standards by establishing policies, rules, directives and standard operating procedures (SOPs) to help guarantee that everyone in the organization will follow the same procedures.
    Maintenance function
    Measurement function
    Monitoring function
    Improvement function
    45s
  • Q7
    The following are the roles and duties of the manager in the initiation and implementation of TQM program EXCEPT
    To come up with various ideas and strategies for the benefit of the organization.
    To communicate the benefits of TQM to the entire workforce of the organization.
    To choose and assign right people in line management or respective in-charge of projects.
    To assist in and train employees for smooth implementation of TQM program.
    45s
  • Q8
    Which quality mindset focuses on how processes are implemented through assessment of performance indicators (PI) generated by observing and measuring the process flow?
    Macro level orientation
    Result-oriented thinking
    Process-oriented thinking
    Micro-level orientation
    30s
  • Q9
    Which type of rationalization does not take into consideration how processes flow and work but rather, considers and measures the outcomes or outputs in systematic manner?
    Result-oriented thinking
    Process-oriented thinking
    Micro-level orientation
    Macro level orientation
    30s
  • Q10
    There are performance indicators used to gauge how successful is the company. Some companies use ___________________ so that they find means to measure their customer satisfaction rating and profit. Which type of performance indicators are these?
    Macro-Level Indicators
    General Indicators
    Specific Indicators
    Micro-Level Indicators
    30s
  • Q11
    Defective part ratio, cycle time, throughput time, and lead time are examples of which type of performance indicators?
    Economic Indicators
    Micro-Level Indicators
    Macro-Level Indicators
    Process Indicators
    30s
  • Q12
    Which of the following is NOT among the process-oriented criteria?
    Process-oriented indicators are followed
    Degree of goal achievement is important
    Supportive and collaborative role of managers
    Long-term orientation
    30s
  • Q13
    Which of the following is NOT among the result-oriented criterion?
    Degree of goal achievement is important.
    Rewards are linked to financial performance.
    Rewards are based on recognition and honor.
    Results are important.
    30s
  • Q14
    Which of the following is known as the maintenance cycle that is part of the philosophy of Kaizen?
    Study-Do-Check-Act
    Standardize-Do-Check-Act
    Plan-Do-Check-Act
    Plan-Do-Review-Correct
    30s
  • Q15
    It is known as an improvement cycle that is critical to the practice of Kaizen.
    Standardize-Do-Check-Act
    Plan-Do-Check-Act
    Plan-Do-Review-Correct
    Study-Do-Check-Act
    30s

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