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POB Unit 1

Quiz by Jeanette Clark

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26 questions
Show answers
  • Q1
    The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?
    phone
    conversation in person
    letter
    memo
    30s
  • Q2
    A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
    a map of all business locations.
    product ratings and grades.
    exchange rates.
    all the necessary information.
    30s
  • Q3
    In order to be understood on the telephone, a business's employees should always:
    enunicate clearly.
    use technical terminology.
    speak rapidly.
    speak from notes.
    30s
  • Q4
    Which is a reason why it is important to organize information before preparing a business report?
    to investigate the cause of the problem
    to arrange finders in a logical manner
    to identify the target audience
    to understand the purpose of the report
    30s
  • Q5
    When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
    written
    verbal
    lateral
    upward
    30s

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