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POB Unit 1

Quiz by Jeanette Clark

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26 questions
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  • Q1
    The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?
    phone
    conversation in person
    letter
    memo
    30s
  • Q2
    A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
    a map of all business locations.
    product ratings and grades.
    exchange rates.
    all the necessary information.
    30s
  • Q3
    In order to be understood on the telephone, a business's employees should always:
    enunicate clearly.
    use technical terminology.
    speak rapidly.
    speak from notes.
    30s
  • Q4
    Which is a reason why it is important to organize information before preparing a business report?
    to investigate the cause of the problem
    to arrange finders in a logical manner
    to identify the target audience
    to understand the purpose of the report
    30s
  • Q5
    When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
    written
    verbal
    lateral
    upward
    30s
  • Q6
    Which is an example of a textual graphic that is used in a business report?
    Pictograph
    Map
    Pie chart
    Flowchart
    30s
  • Q7
    Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
    analyzer
    strategic
    controller
    collaborator
    30s
  • Q8
    Which is a characteristic of good customer service?
    offering quality service
    offending people
    asking many questions
    taking a long time to reply
    30s
  • Q9
    Terry is sending a letter to one of his mostimportant clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?
    complete
    clear
    correct
    concise
    30s
  • Q10
    Why is it often important to take notes during meetings or presentations?
    Writing keeps the mind focused.
    The speaker is difficult to understand.
    This information will be needed later.
    The audience needs something to do.
    30s
  • Q11
    It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
    like most others.
    a unique individual.
    a possible problem.
    in a hurry.
    30s
  • Q12
    The primary reason the business benefits when salespersons practice good customer relations is that it:
    prevents customer objections.
    promotes quality service.
    develops repeat customers.
    segments the business's market.
    30s
  • Q13
    What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
    Formal
    Technical
    Casual
    Routine
    30s
  • Q14
    Individuals who are able to defend their ideas objectively provide others with:
    personal opinions.
    unrelated statistics.
    logical evidence.
    emotional information.
    30s
  • Q15
    When organizing information to present in a business report, it is effective to:
    remain objective.
    interpret the data.
    develop an outline.
    determine the purpose.
    30s

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