POB Unit 1
Quiz by Jeanette Clark
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26 questions
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- Q1The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?phoneconversation in personlettermemo30sEditDelete
- Q2A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:a map of all business locations.product ratings and grades.exchange rates.all the necessary information.30sEditDelete
- Q3In order to be understood on the telephone, a business's employees should always:enunicate clearly.use technical terminology.speak rapidly.speak from notes.30sEditDelete
- Q4Which is a reason why it is important to organize information before preparing a business report?to investigate the cause of the problemto arrange finders in a logical mannerto identify the target audienceto understand the purpose of the report30sEditDelete
- Q5When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?writtenverballateralupward30sEditDelete
- Q6Which is an example of a textual graphic that is used in a business report?PictographMapPie chartFlowchart30sEditDelete
- Q7Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?analyzerstrategiccontrollercollaborator30sEditDelete
- Q8Which is a characteristic of good customer service?offering quality serviceoffending peopleasking many questionstaking a long time to reply30sEditDelete
- Q9Terry is sending a letter to one of his mostimportant clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?completeclearcorrectconcise30sEditDelete
- Q10Why is it often important to take notes during meetings or presentations?Writing keeps the mind focused.The speaker is difficult to understand.This information will be needed later.The audience needs something to do.30sEditDelete
- Q11It is easier for employees to develop positive customer/client relations if employees understand that each customer is:like most others.a unique individual.a possible problem.in a hurry.30sEditDelete
- Q12The primary reason the business benefits when salespersons practice good customer relations is that it:prevents customer objections.promotes quality service.develops repeat customers.segments the business's market.30sEditDelete
- Q13What type of communication style is usually appropriate for evaluation or counseling interviews with employees?FormalTechnicalCasualRoutine30sEditDelete
- Q14Individuals who are able to defend their ideas objectively provide others with:personal opinions.unrelated statistics.logical evidence.emotional information.30sEditDelete
- Q15When organizing information to present in a business report, it is effective to:remain objective.interpret the data.develop an outline.determine the purpose.30sEditDelete
- Q16As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:refer to the appropriate publisher's style manual.identify the readers' preferences.look up the information in a current dictionary.ask his coworker for advice.30sEditDelete
- Q17In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?outliningCornell notesmappingcharting30sEditDelete
- Q18To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?technicalcomputertechnicalverbal30sEditDelete
- Q19Which is not a tool that people use when participating in discussions?Sharing a personal experiencePointing out missing informationHelping the group summarize what has been saidBuilding on someone else's comment30sEditDelete
- Q20The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?results orientedpersuasiveinformationindirect30sEditDelete