POB Unit 1
Quiz by Jeanette Clark
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26 questions
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- Q1The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?phoneconversation in personlettermemo30s
- Q2A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:a map of all business locations.product ratings and grades.exchange rates.all the necessary information.30s
- Q3In order to be understood on the telephone, a business's employees should always:enunicate clearly.use technical terminology.speak rapidly.speak from notes.30s
- Q4Which is a reason why it is important to organize information before preparing a business report?to investigate the cause of the problemto arrange finders in a logical mannerto identify the target audienceto understand the purpose of the report30s
- Q5When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?writtenverballateralupward30s