POB Unit 1

The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

In order to be understood on the telephone, a business's employees should always:

Which is a reason why it is important to organize information before preparing a business report?

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

Which is an example of a textual graphic that is used in a business report?

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

Which is a characteristic of good customer service?

Terry is sending a letter to one of his mostimportant clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?

Why is it often important to take notes during meetings or presentations?

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

The primary reason the business benefits when salespersons practice good customer relations is that it:

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

Individuals who are able to defend their ideas objectively provide others with:

When organizing information to present in a business report, it is effective to: