Quizalize logo
placeholder image to represent content

POB Unit 1

Quiz by Jeanette Clark

Feel free to use or edit a copy

includes Teacher and Student dashboards

Measure skills
from any curriculum

Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.

With a free account, teachers can
  • edit the questions
  • save a copy for later
  • start a class game
  • view complete results in the Gradebook and Mastery Dashboards
  • automatically assign follow-up activities based on students’ scores
  • assign as homework
  • share a link with colleagues
  • print as a bubble sheet
26 questions
Show answers
  • Q1
    The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?
    phone
    conversation in person
    letter
    memo
    30s
    Edit
    Delete
  • Q2
    A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
    a map of all business locations.
    product ratings and grades.
    exchange rates.
    all the necessary information.
    30s
    Edit
    Delete
  • Q3
    In order to be understood on the telephone, a business's employees should always:
    enunicate clearly.
    use technical terminology.
    speak rapidly.
    speak from notes.
    30s
    Edit
    Delete
  • Q4
    Which is a reason why it is important to organize information before preparing a business report?
    to investigate the cause of the problem
    to arrange finders in a logical manner
    to identify the target audience
    to understand the purpose of the report
    30s
    Edit
    Delete
  • Q5
    When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
    written
    verbal
    lateral
    upward
    30s
    Edit
    Delete
  • Q6
    Which is an example of a textual graphic that is used in a business report?
    Pictograph
    Map
    Pie chart
    Flowchart
    30s
    Edit
    Delete
  • Q7
    Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
    analyzer
    strategic
    controller
    collaborator
    30s
    Edit
    Delete
  • Q8
    Which is a characteristic of good customer service?
    offering quality service
    offending people
    asking many questions
    taking a long time to reply
    30s
    Edit
    Delete
  • Q9
    Terry is sending a letter to one of his mostimportant clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?
    complete
    clear
    correct
    concise
    30s
    Edit
    Delete
  • Q10
    Why is it often important to take notes during meetings or presentations?
    Writing keeps the mind focused.
    The speaker is difficult to understand.
    This information will be needed later.
    The audience needs something to do.
    30s
    Edit
    Delete
  • Q11
    It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
    like most others.
    a unique individual.
    a possible problem.
    in a hurry.
    30s
    Edit
    Delete
  • Q12
    The primary reason the business benefits when salespersons practice good customer relations is that it:
    prevents customer objections.
    promotes quality service.
    develops repeat customers.
    segments the business's market.
    30s
    Edit
    Delete
  • Q13
    What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
    Formal
    Technical
    Casual
    Routine
    30s
    Edit
    Delete
  • Q14
    Individuals who are able to defend their ideas objectively provide others with:
    personal opinions.
    unrelated statistics.
    logical evidence.
    emotional information.
    30s
    Edit
    Delete
  • Q15
    When organizing information to present in a business report, it is effective to:
    remain objective.
    interpret the data.
    develop an outline.
    determine the purpose.
    30s
    Edit
    Delete
  • Q16
    As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:
    refer to the appropriate publisher's style manual.
    identify the readers' preferences.
    look up the information in a current dictionary.
    ask his coworker for advice.
    30s
    Edit
    Delete
  • Q17
    In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?
    outlining
    Cornell notes
    mapping
    charting
    30s
    Edit
    Delete
  • Q18
    To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
    technical
    computer
    technical
    verbal
    30s
    Edit
    Delete
  • Q19
    Which is not a tool that people use when participating in discussions?
    Sharing a personal experience
    Pointing out missing information
    Helping the group summarize what has been said
    Building on someone else's comment
    30s
    Edit
    Delete
  • Q20
    The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?
    results oriented
    persuasive
    information
    indirect
    30s
    Edit
    Delete

Teachers give this quiz to your class