POB Unit 1
Quiz by Jeanette Clark
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
With a free account, teachers can
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
26 questions
Show answers
- Q1The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?phoneconversation in personlettermemo30s
- Q2A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:a map of all business locations.product ratings and grades.exchange rates.all the necessary information.30s
- Q3In order to be understood on the telephone, a business's employees should always:enunicate clearly.use technical terminology.speak rapidly.speak from notes.30s
- Q4Which is a reason why it is important to organize information before preparing a business report?to investigate the cause of the problemto arrange finders in a logical mannerto identify the target audienceto understand the purpose of the report30s
- Q5When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?writtenverballateralupward30s
- Q6Which is an example of a textual graphic that is used in a business report?PictographMapPie chartFlowchart30s
- Q7Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?analyzerstrategiccontrollercollaborator30s
- Q8Which is a characteristic of good customer service?offering quality serviceoffending peopleasking many questionstaking a long time to reply30s
- Q9Terry is sending a letter to one of his mostimportant clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?completeclearcorrectconcise30s
- Q10Why is it often important to take notes during meetings or presentations?Writing keeps the mind focused.The speaker is difficult to understand.This information will be needed later.The audience needs something to do.30s
- Q11It is easier for employees to develop positive customer/client relations if employees understand that each customer is:like most others.a unique individual.a possible problem.in a hurry.30s
- Q12The primary reason the business benefits when salespersons practice good customer relations is that it:prevents customer objections.promotes quality service.develops repeat customers.segments the business's market.30s
- Q13What type of communication style is usually appropriate for evaluation or counseling interviews with employees?FormalTechnicalCasualRoutine30s
- Q14Individuals who are able to defend their ideas objectively provide others with:personal opinions.unrelated statistics.logical evidence.emotional information.30s
- Q15When organizing information to present in a business report, it is effective to:remain objective.interpret the data.develop an outline.determine the purpose.30s