Essential abilities to convey and receive messages effectively

Speaking and exchanging information through words

Conveying messages without the use of words

Conveying messages through written words

Failure to communicate ideas or intentions accurately

Guidelines for effective communication: Clear, Concise, Consistent, Credible, Courteous

Fully involving patients in their care to improve outcomes

Showing care, empathy, and understanding towards others

Approaching communication without preconceived notions

The way speech conveys emotion and attitude

Approach focusing on addressing patient needs and preferences

Fulfillment of needs or expectations

Decrease in the intensity or perception of pain

Enhances healing, treatment adherence, and cooperation in healthcare.

Encourage detailed responses, aiding in patient care assessment.

Built on respect and professionalism, crucial in healthcare communication.

Use appropriate titles and clear speech, avoiding slang or pet names.

Expressing needs respectfully, understanding others without hostility.

Recognize and manage emotions to avoid miscommunication and stress.

Factors like sarcasm, stereotyping, and language barriers affect communication.

Using basic terms instead of technical jargon to ensure understanding

Using words that mean the opposite of feelings, can be hurtful

Forming impressions based on limited information or experiences

Language disorders from brain damage, not affecting intelligence

Resulting from damage to the temporal lobe, causing unintelligible speech

Valuable for healthcare communication with hearing-impaired patients

Required companion for patients with vision conditions, not to be distracted

Accompanies patients with severe mental health disorders for decision-making

Patients in distress may exhibit nervousness, confusion, anger, or fear in a healthcare setting.

Expressing understanding and compassion towards a distressed patient's emotions.

Approaching pediatric patients with sensitivity, involving parents, and using child-friendly methods.

Challenges in communication due to patients speaking different languages, requiring clear and accurate information exchange.

A communication model where the sender encodes a message, the receiver decodes it, and noise can disrupt the process.

The successful transfer of information and ideas leading to meaningful relationships and quality care.

Proper phone manners including prompt answering, identifying oneself, and seeking permission before placing a caller on hold.

When verbal and nonverbal messages conflict.

Identity not exclusively masculine or feminine.

Usage of singular 'they,' 'their,' and 'them.'

Differences in nonverbal cues based on cultural backgrounds.

Nonverbal signals like hand movements or facial expressions.

Respecting cultural norms regarding physical contact.

Differences in eye contact interpretations across cultures.

Speech factors like accent, pitch, volume, and articulation.

Study of humans' use of space in communication.

Psychologically regarded area around a person

Closest personal space zone

Space for interactions with friends and family

Space for interactions with acquaintances

Space for public gatherings

Fully attentive understanding of the speaker's intent

Communication tool with various interpretations

Common greeting gesture, avoided in healthcare settings

Nonverbal cues conveying messages

Key element in effective communication

Exchange of information through various channels

Nonverbal cue showing interest in the speaker

Techniques to enhance understanding and relationships

Showing interest, resisting judgment, not interrupting, showing empathy, and giving feedback.

Maintaining visual connection to show interest and respect during communication.

Understanding and sharing the feelings of the speaker, focusing on their viewpoint.

Repeating or summarizing the speaker's message to ensure understanding.

Valuing the speaker's message and viewpoint without judgment or interruption.

Avoiding cutting off the speaker, allowing them to convey their message fully.

Obstacles like interruptions, preconceptions, disagreement, or distractions that hinder active listening.

Document submitted when seeking employment, requiring strong writing skills.

Proficiency in using a keyboard for electronic written communications.

Accompanies job applications, showcasing writing skills and interest in a position.

Rules governing the structure of language, crucial for effective written communication.

Written guidance provided to patients regarding medications, follow-up plans, etc.

Abilities and knowledge essential for performing well in a specific job or profession.

Based on visible evidence, facts, and figures to inform.

Relies on personal feelings, opinions, or thoughts.

Objective writing used in healthcare documentation.

Digital documentation of a patient's medical history.

Specific email title to prioritize and clarify content.

Check for spelling and grammar errors before sending.

Sensitive data not to be shared in emails or texts.

Professional rules for texting in a work environment.

Includes sender's details, recipient's info, and page count.

Verifying fax receipt and addressing recipient questions.