POHS Ch.16 Communication Process
Quiz by Kathryn Barnett
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- Q1
The ability of healthcare professionals to communicate effectively is a important as their technical skills.
True
False
30s - Q2
Facial expressions are frequently better indicators of a person's true feelings than spoken words.
True
False
30s - Q3
Gossip is okay if done in private and doesn't hurt anyone's feelings.
True
False
30s - Q4
Serious legal problems can result if a healthcare professional touches a patient in a way that the patient does not feel is appropriate.
True
False
30s - Q5
When communicating with a individuals who have Alzheimer's disease, it is a good strategy to confront and correct them if what they say is incorrect of doesn't make sense.
False
True
30s - Q6
Many employers report that a major weakness among new employees is their poor telephone skills.
False
True
30s - Q7
The same methods of communication can be used with patients of all ages.
False
True
30s - Q8
Communication is considered to be successful when:
The receiver correctly interprets the message.
The message has an important purpose.
The receiver agrees with the message.
The sender speaks clearly.
30s - Q9
One of the many oral communication skills needed by the healthcare professional, the MOST important for building effective patient relations is:
Using feedback appropriately.
Listening actively.
Using medical terminology correctly.
Planning messages in advance.
30s - Q10
The best way to respond to a patient who jokes about being an "old cripple" due to injuries suffered in a car accident is to :
Laugh along with him.
Listen carefully to determine if there is a contradictory message.
Tell him he shouldn't refer to himself in this way.
Ignore the remark.
30s - Q11
When a medical receptionist greets a 5-year-ld patient by asking his mother, "And how is little Jose today?" she is :
Being polite to the mother.
Likely to get detailed information about the child.
Behaving professionally.
Not showing respect for the child.
30s - Q12
It is appropriate for a dental assistant to address patients by their first names when they ___________.
Are acting like a child.
Have given their permission.
Call the dental assistant by her first name.
Are established patients.
30s - Q13
Which message is most likely communicated by a phlebotomist who tells a patient, "I'd really like to hear more about that," while looking anxiously at his watch?
I really am interested.
I need to be somewhere else right now.
I have lots of time now to listen.
Let's talk about this later.
30s - Q14
What is the best course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor?
Be honest about the unpleasantness of the odor.
Be sure your facial expression communicates caring and reassurance.
Keep your facial expression neutral.
Do the procedure as quickly as possible.
30s - Q15
What statement best describes someone who is a good active listener?
Interrupts to ask questions to ensure understanding.
Judges what the speaker is saying.
Concentrates on what is being said.
Formulates a good response while listening.
30s