The ability of healthcare professionals to communicate effectively is a important as their technical skills.

Facial expressions are frequently better indicators of a person's true feelings than spoken words. 

Gossip is okay if done in private and doesn't hurt anyone's feelings. 

Serious legal problems can result if a healthcare professional touches a patient in a way that the patient does not feel is appropriate.

When communicating with a individuals who have Alzheimer's disease, it is a good strategy to confront and correct them if what they say is incorrect of doesn't make sense.

Many employers report that a major weakness among new employees is their poor telephone skills.

The same methods of communication can be used with patients of all ages.

Communication is considered to be successful when: 

One of the many oral communication skills needed by the healthcare professional, the MOST important for building effective patient relations is: 

The best way to respond to a patient who jokes about being an "old cripple" due to injuries suffered in a car accident is to : 

When a medical receptionist greets a 5-year-ld patient by asking his mother, "And how is little Jose today?" she is : 

It is appropriate for a dental assistant to address patients by their first names when they ___________.

Which message is most likely communicated by a phlebotomist who tells a patient, "I'd really like to hear more about that," while looking anxiously at his watch? 

What is the best course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor? 

What statement best describes someone who is a good active listener?

What is the best strategy to follow when listening to a patient speaking in favor of something you strongly disagree with? 

A respiratory therapist who tries to imagine the fear a patient experience when he has difficulty catching his breath is practicing. 

The MOST important reason for healthcare professionals to develop excellent phone skills is to : 

Which of the following communication techniques describes the listener rewording the sender's message in the listener's own words? 

Which of the following communication techniques describes using a gesture to communicate meaning? 

Which of the following communication techniques describes a question that includes the expected answer? 

Which of the following questions would have a "yes-no" response? 

A question that requires more than a one-word answer is ______________. 

Communication ________________ are conditions, such as noise or drowsiness from medication, that interfere with the effective exchange of messages.

A _________________ question in which you suggest a possible answer can be appropriate to ask if a patient is having difficulty understanding or responding.