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POM Exam Review

Quiz by Ephraim Lamanilao

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20 questions
Show answers
  • Q1
    Refers to materials, workmanship, design, and service.
    quality
    30s
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    Delete
  • Q2
    A competitive advantage by effectively matching supplies of goods with demand.
    inventory management
    30s
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  • Q3
    Involves coordinating internal and external operations to achieve timely and cost-effective delivery of goods throughout the system.
    supply chain management
    30s
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  • Q4
    Refers to the convenience of customers.
    location
    30s
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  • Q5
    Refers to the people at the heart and soul of an organization.
    managers and workers
    30s
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  • Q6
    Used when there is no historical data available (when new products or services are introduced).
    diffusion model
    30s
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  • Q7
    How effectively an organization meets the wants and needs of customers relative to others that offer similar goods and services.
    competitiveness
    30s
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  • Q8
    Methods and actions taken to accomplish strategies.
    tactics
    30s
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  • Q9
    States the purpose of an organization
    mission statement
    30s
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  • Q10
    The monitoring of events and trends that present threats or opportunities for a company
    environmental scanning
    30s
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  • Q11
    The special attributes or abilities that give an organization a competitive edge.
    core competencies
    30s
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  • Q12
    Strategy that focuses on quality in all phases of an organization.
    quality-based strategy
    30s
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  • Q13
    A measure of the effective use of resources, usually expressed as the ratio of output to input.
    productivity
    30s
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  • Q14
    A statement about the future value of a variable of interest
    forecast
    30s
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  • Q15
    The difference between actual value and the value that was predicted for a given period.
    error
    30s
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  • Q16
    result when the forecast is too low.
    positive errors
    30s
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  • Q17
    type of forecast that uses subjective inputs such as opinions from consumer surveys, sales staff, managers, executives, and experts.
    judgmental
    30s
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  • Q18
    an interactive process in which managers and staff complete a series of questionnaires, each develop from the previous one, to achieve a consensus forecast.
    Delphi method
    30s
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  • Q19
    a weighted averaging method based on previous forecast plus a percentage of the forecast error.
    exponential smoothing
    30s
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  • Q20
    Techniques that averages a number of recent actual values, updated as new values become available.
    moving average
    30s
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