Areservation agent is on the same level with concierge in the organizational structure of an FO department.

They are the one who are suggesting hotel activities and other recreational activities to the hotel guests.

Whenever you talk to fellow employees, use his or her name every time.

Concierge is under the Uniformed Service

A reservation agent is under the supervision of  Front Office Manager.

Who is responsible in creating reservation documents?

Front office department doesn’t require an interaction with the HR Department 

What is the room status that pertains to rooms ready tobe occupied by guest?

What is the room status that pertains to a situation when a guest will not be checking out of a room on the current day?

Thisis the part of the reception is where the guest settles his/her account.

It is a telecommunication device that allows users to make and receive calls.

It contains the record of registered guest or guest information slips.

Which of the following is not a part of the main menu of PMS?

What does PMS stands for?

How will you file guest registration cards?

ESSAY

What is the importance of PMS in a hotel?