PRELIM QUIZ IN FRONT OFFICE MANAGEMENT
Quiz by Kaileen Ricasa
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- Q1
Areservation agent is on the same level with concierge in the organizational structure of an FO department.
boolean://FALSE
30s - Q2
They are the one who are suggesting hotel activities and other recreational activities to the hotel guests.
Concierge
Door Attendants
Receptionist
Uniformed Service
30s - Q3
Whenever you talk to fellow employees, use his or her name every time.
boolean://TRUE
30s - Q4
Concierge is under the Uniformed Service
boolean://FALSE
30s - Q5
A reservation agent is under the supervision of Front Office Manager.
boolean://TRUE
30s - Q6
Who is responsible in creating reservation documents?
Telephone Operator
Reservation Supervisor
Reservation Agent
Receptionist
30s - Q7
Front office department doesn’t require an interaction with the HR Department
boolean://FALSE
30s - Q8
What is the room status that pertains to rooms ready tobe occupied by guest?
freetext://Available Clean or Ready
45s - Q9
What is the room status that pertains to a situation when a guest will not be checking out of a room on the current day?
freetext://Stayover
45s - Q10
Thisis the part of the reception is where the guest settles his/her account.
freetext://Check Out Station
45s - Q11
It is a telecommunication device that allows users to make and receive calls.
Telephone
Electronic Posting Machine
PABX (private automatic branch exchange)
Automatic Switchboard
30s - Q12
It contains the record of registered guest or guest information slips.
Postedvoucher rack
Registration card rack
Information Rack
Room Rack
30s - Q13
Which of the following is not a part of the main menu of PMS?
Back Office
Time Clock
Hotel Information
Accounting
30s - Q14
What does PMS stands for?
freetext://PROPERTY MANAGEMENT SYSTEM
45s - Q15
How will you file guest registration cards?
Numerically
By Subject
Chronologically
Alphabetically
30s