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Q 1/123
Score 0
an active effort to hire or promote members of a protected group to overcome past discriminatory practices
30
Active Action
Affirmative Action
Q 2/123
Score 0
offers and prices each food item on an individual basis
30
A la Carte Menu
123 questions
Q.
an active effort to hire or promote members of a protected group to overcome past discriminatory practices
1
30 sec
Q.
offers and prices each food item on an individual basis
2
30 sec
Q.
requires the listener to be an active participant in the communication process
3
30 sec
Q.
all items within each area of a hotel that are the responsibility of housekeeping
4
30 sec
Q.
stresses immediate, short-term results over concerns about people; expects to be obeyed without question and make decisions without staff input
5
30 sec
Q.
reports the financial position of an operation on a specific date by showing its assets, liabilities, and equity
6
30 sec
Q.
objects made from organic material, such as plant and animal matter, that are capable of being broken down into harmless products by microorganisms
7
30 sec
Q.
fulfilling a promise an organization makes to its customers
8
30 sec
Q.
makes decisions by enforcing rules, regulations, policies, and procedures that are already in place; resists change
9
30 sec
Q.
an application that captures, records, and costs out telephone usage
10
30 sec
Q.
a plan for the purchase of major assets
11
30 sec
Q.
the money used by a company to improve long-term physical assets such as property, buildings, or equipment. These are expenditures over a minimum dollar amount for the purchase of items and equipment expected to last more than one year
12
30 sec
Q.
the total greenhouse gas emissions caused by an organization
13
30 sec
Q.
a reduction in emissions of carbon dioxide or greenhouse gases made in order to compensate for, or to offset, an emission made elsewhere
14
30 sec
Q.
guests pay the cahsier
15
30 sec
Q.
an organization in which most decision-making authority is at top management levels
16
30 sec
Q.
an entity through which the consumer may purchase all or parts of a travel product or service
17
30 sec
Q.
the use of video cameras to transmit a signal to a specific place
18
30 sec
Q.
require a short or single-word response, such as "yes" or "no"
19
30 sec
Q.
when booking events, the letter of agreement that lists every detail the two parties have discussed and agreed upon
20
30 sec
Q.
the obligation of an organization's management to make decisions and take actions that enhance the welfare and interests of society as a whole
21
30 sec
Q.
the real dollar value of a worker's purchasing power for ordinary necessities such as food and clothing
22
30 sec
Q.
the expenses required to operate each occupied room in the hotel, which include salaries and wages and the usage rates for recycled and non-recycled inventory items
23
30 sec
Q.
to train an emplyee to do different jobs within an organization
24
30 sec
Q.
made to individual specifications; more difficult to replace
25
30 sec
Q.
changes daily for a certain number of days until the menu cycle repeats itself
26
30 sec
Q.
summarizes the day's business and provides insight into revenues, receivables, operating statistics, and cash transactions related to the front office
27
30 sec
Q.
also called the flash report, provides a snapshot of important operating statistics for the previous day, as well as month-to-date totals
28
30 sec
Q.
shows guest accounts that had transactional activity on that particular day
29
30 sec
Q.
an organization where decision-making authority is distributed
30
30 sec
Q.
the process of taking a room out of inventory and cleaning it more thoroughly than during regular daily maintenance
31
30 sec
Q.
focuses more on participative process than on short-term results; shares decision-making and problem-solving responsibilities with staff and is open to new ideas
32
30 sec
Q.
the statistical data of a population, showing breakdowns of age, race, income, education, etc
33
30 sec
Q.
payment of money to an employee
34
30 sec
Q.
the human quality of being different or varied
35
30 sec
Q.
calls on which a new salesperson is accompanied by the director of sales or a senior salesperson
36
30 sec
Q.
the study of marketing trends
37
30 sec
Q.
the practice of enhancing guest service and increasing profits by passing decision-making responsibility, authority, and accountability to every level within the organization
38
30 sec
Q.
measures taken to achieve the minimum possible energy use and cost while maintaining comfort levels
39
30 sec
Q.
prepared and filed for accounting division review to prove that all transactions were properly posted and accounted for
40
30 sec
Q.
conducted on a departing employee's last day of work for the purpose of obtaining feedback about the company
41
30 sec
Q.
an area of responsibility for which separate revenue and cost information must be collected
42
30 sec
Q.
a 12 month period, which may not necessarily coincide with the calendar year, over which a company budgets its spending. Also known as the financial year or budget year
43
30 sec
Q.
expenses that stay the same regardless of sales volume
44
30 sec
Q.
a method for guests to provide feedback to businesses about the guest experience
45
30 sec
Q.
does not change from day to day but may feature daily specials
46
30 sec
Q.
must be filled regardless of the volume of business
47
30 sec
Q.
the process of analyzing current and historical data to determine future trends
48
30 sec
Q.
indicates how often items on area inventory lists are to be cleaned or maintained
49
30 sec
Q.
a document that shows occupancies and vacancies of function and banquet rooms, used when planning events
50
30 sec
Q.
lists all the details that apply to the catering function, including everything anyone at the food service operation might need to know to prepare for and provide service. AKA BEO
51
30 sec
Q.
a bar and restaurant that serves high-end beer and food in a casual atmosphere
52
30 sec
Q.
the figure given by the client to the property for the final number of attendees for an event
53
30 sec
Q.
the observations, encounters, activities, or events a guest undergoes during a stay at a property
54
30 sec
Q.
the faithfulness guests feel to property based on a positive guest experience; choosing to stay at the same property repeatedly
55
30 sec
Q.
resolving complaints to the guest's satisfaction
56
30 sec
Q.
a process used to measure guest satisfaction
57
30 sec
Q.
lists guest and non-guest accounts that have reached or exceeded assigned credit limits
58
30 sec
Q.
shows the current housekeeping status of each room
59
30 sec
Q.
not excluding any particular group of people
60
30 sec
Q.
provides important information regarding the results of operations for a stated period of time
61
30 sec
Q.
given as a condition of employment rather than in direct exchange for productive work
62
30 sec
Q.
a grouping of similar types of businesses or products under one heading
63
30 sec
Q.
the process of transferring supplies from storage areas to kitchen and dining areas
64
30 sec
Q.
Determining what knowledge an employee must have, what tasks each employee needs to perform, and the standards at which he or she must perform them
65
30 sec
Q.
a summary of the duties, responsibilities, working conditions, and activities of a specific job
66
30 sec
Q.
a summary of the personal qualities, skills, and traits an employee needs to successfully perform the tasks outlined in the job description
67
30 sec
Q.
the practice of buying products just before they are needed
68
30 sec
Q.
procedures that control access to property keys in order to increase guest security and privacy and to reduce the possibility of theft
69
30 sec
Q.
the sum of all wages paid to employees, as well as the cost of employee benefits and taxes paid by an employer
70
30 sec
Q.
an organization of workers formed for the purposes of protecting employee rights and for dealing collectively with employers about wages, hours, benefits, and working conditions
71
30 sec
Q.
provides little or no direction and gives employees as much freedom as possible
72
30 sec
Q.
the ability to lead a group of people by creating a vision and inspiring others to follow
73
30 sec
Q.
actions to reduce the frequency and/or the severity of the various losses that can occur
74
30 sec
Q.
the organization and coordination of the activities of a business in order to achieve objectives
75
30 sec
Q.
gathering, recording, and analyzing information about a company, its competition, and the marketplace as the first step in creating a marketing plan
76
30 sec
Q.
a planned mix of the controllable elements of a marketing plan: product, price, place, and promotion
77
30 sec
Q.
evaluating the men by studying the popularity and profitability of menu items
78
30 sec
Q.
a broad description of an organization's reason to exist
79
30 sec
Q.
concentrating marketing efforts on a small but specific segment of the population
80
30 sec
Q.
use of visual cues, such as facial expression and eye contact
81
30 sec
Q.
lists rooms occupied that night an indicates guests who are expected to check out the next day
82
30 sec
Q.
a tax imposed on a person who pays for a room or space in a hotel, motel, bed and breakfast, apartment hotel, or similar accommodations
83
30 sec
Q.
designed to elicit a full, meaningful answer using the subject's own knowledge or feelings
84
30 sec
Q.
merchandise kept in stock that enables operators to replace or supplement articles, such as dishes, purchased in sets
85
30 sec
Q.
a plan for recurring expenses that must be paid on a periodic basis
86
30 sec
Q.
plants or animals raised without the use of chemicals
87
30 sec
Q.
the process of introducing new employees to the company and their jobs
88
30 sec
Q.
a dollar figure allocated to cover lodging, meals, transportation, and gratuities for government employees traveling on official business
89
30 sec
Q.
a periodic review that evaluates how well employees are meeting performance standards
90
30 sec
Q.
the ability to influence other's behavior
91
30 sec
Q.
a telephone exchange that serves a particular business or office
92
30 sec
Q.
offers a complete meal with several courses for one price
93
30 sec
Q.
the process of continuing education by which an employee becomes proficient in his or her job
94
30 sec
Q.
basic requirements set to ensure safety, cleanliness, and good repair that all employees are expected to meet
95
30 sec
Q.
the formal rule of etiquette used for ceremonies of state, military functions, and other special events
96
30 sec
Q.
the media's gratuitous mention of an organization
97
30 sec
Q.
the process of communicating favorable information about an organization to the public
98
30 sec
Q.
record of the brand, purchase price, and quantity of an item ordered
99
30 sec
Q.
returned to a suitable condition for reuse
100
30 sec
Q.
transmitting or sending money in payment
101
30 sec
Q.
a technique used to predict consumer demand and optimize product availability and price to maximize revenue
102
30 sec
Q.
discrimination against members of a majority group in favor of a minority or historically disadvantaged group
103
30 sec
Q.
the protection of corporate assets through the identification, determination, and management of the risks a corporation faces
104
30 sec
Q.
a situation in which the housekeeping department's description of a room's status differs from the room status information being used by the front desk to assign guestrooms
105
30 sec
Q.
servers ad bartenders use their own banks of money to collect payments from guests and retain the collected revenue until they check out at the end of their shift
106
30 sec
Q.
added pay for work performed at other than regular daytime hours, such as evening or night shifts
107
30 sec
Q.
a worksheet showing the number of labor hours that must be worked as the volume of expect business changes
108
30 sec
Q.
someone who can affect or be affected by the actions of the business as a whole
109
30 sec
Q.
monitoring the energy consumption of individual equipment or operational areas
110
30 sec
Q.
tracks the day's transactional activity for non-guest accounts
111
30 sec
Q.
the responsible, long-term use of Earth's resources that meets the needs of the present without compromising the needs of future generations
112
30 sec
Q.
an entity that makes travel arrangements for others
113
30 sec
Q.
a metropolitan area that is significantly warmer than the surrounding rural areas
114
30 sec
Q.
a description of the core values that should shape the culture of the organization and guide the behavior of individuals
115
30 sec
Q.
filled in relation to changes in hotel occupancy
116
30 sec
Q.
use of words
117
30 sec
Q.
a description of the future of the organization
118
30 sec
Q.
the energy, such as heat, produced as a by-product of energy consumption
119
30 sec
Q.
a current or former employee or manager of an organization who reports unethical behavior on the part of the organization to people or entities that have the power to take corrective action
120
30 sec
Q.
deductions from income for tax or benefit purposes
121
30 sec
Q.
a form of insurance providing wage replacement and medical benefits to employees injured on the job in exchange for the employee giving up the right to sue the company for negligence
122
30 sec
Q.
a budget built from the ground up, starting from zero, requiring that every expenditure be reanalyzed and justified annually.