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an active effort to hire or promote members of a protected group to overcome past discriminatory practices

offers and prices each food item on an individual basis

requires the listener to be an active participant in the communication process

all items within each area of a hotel that are the responsibility of housekeeping

stresses immediate, short-term results over concerns about people; expects to be obeyed without question and make decisions without staff input

reports the financial position of an operation on a specific date by showing its assets, liabilities, and equity

objects made from organic material, such as plant and animal matter, that are capable of being broken down into harmless products by microorganisms

fulfilling a promise an organization makes to its customers

makes decisions by enforcing rules, regulations, policies, and procedures that are already in place; resists change

an application that captures, records, and costs out telephone usage

a plan for the purchase of major assets

the money used by a company to improve long-term physical assets such as property, buildings, or equipment. These are expenditures over a minimum dollar amount for the purchase of items and equipment expected to last more than one year

the total greenhouse gas emissions caused by an organization

a reduction in emissions of carbon dioxide or greenhouse gases made in order to compensate for, or to offset, an emission made elsewhere

guests pay the cahsier