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50 questions
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  • Q1
    It is an exchange of activities conducted by individuals or organizations for the purpose of satisfying human wants while accomplishing individual or organizational objectives. wants while accomplishing individual or organizational objectives.
    Marketing
    Principles
    Approaches
    Research
    30s
  • Q2
    What do we call the individuals’ unfulfilled needs?
    Human wants
    Human desire
    Human needs
    Human principles
    30s
  • Q3
    It refers to the trade of things or service of value between buyer and seller
    Marketing
    Promotion
    Exchange
    Research
    30s
  • Q4
    Which of the following statement is TRUE about relationship marketing?
    It decreases customer retention.
    It involves the improvement of internal operations.
    It conducts irregular polls and survey to solicit feedback for customer.
    Maintain a low customer satisfaction rate.
    30s
  • Q5
    Which of the following statement is NOT a relationship marketing?
    It stays on the cutting edge of product offerings.
    It follows a comprehensive marketing plan.
    It uses any social media outlet to connect to supplier.
    Feedbacks are incorporated into the company’s business practices.
    30s
  • Q6
    Which of the following components of relationship marketing is considered an effective tool on direct communication to potential customers?
    Email Marketing
    Customer Service
    Social Media
    Content Marketing
    30s
  • Q7
    Which of the following is NOT TRUE about customer relations?
    There are situations where the customer’s request is not feasible
    No need to acknowledge customers.
    If customer is frustrated, it’s crucial to show empathy.
    As a customer service agent, you are bound to receive complaints from people which has nothing to do with customer service
    30s
  • Q8
    Identify the odd words that does not belong to the group.
    Complaints
    Effective
    Quality
    Prompt
    30s
  • Q9
    Identify the odd words that does not belong to the group.
    Demands
    Customers
    Wants
    Needs
    30s
  • Q10
    Identify the odd words that does not belong to the group.
    Referrals
    Promotion
    Incentives
    Rewards
    30s
  • Q11
    The execution plan.
    Marketing Planning
    Marketing Strategy
    30s
  • Q12
    Supports action plan.
    Marketing Strategy
    Marketing Planning
    30s
  • Q13
    It helps marketing focused.
    Marketing Strategy
    Marketing Planning
    30s
  • Q14
    It deals on how to deliver offerings.
    Marketing Strategy
    Marketing Planning
    30s
  • Q15
    It describe the marketing goals.
    Marketing Planning
    Marketing Strategy
    30s

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