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PUMPA

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13 questions
Show answers
  • Q1
    What is PUMPA?
    A punchcard app, in sync with the reggie, used by Boutique Central to allow HP's to place orders in advance, and gain punches for each sale.
    An app used by Boutique Central to allow HP's to place orders in advance and pay for them through the app.
    A punchcard app used by Boutique Central that is sync with the reggie and allows HP's to gain punches on the app after each purchase and eventually receive rewards.
    An app used by Boutique Central to allow HP's to place orders in advance, pick them up (no deliveries) and also gain punches for each purchase.
    300s
  • Q2
    Can you pay with the app?
    Yes via CC, you can add up to 2 CC in the app.
    Yes via CC, but you can only add one CC for each profile.
    You have to put your CC in the app in order to sign in but you can not pay through the app.
    No, you can not pay via the app.
    300s
  • Q3
    What does the app include?
    Transaction history made through the app, punches under each category, rewards and awards
    The app does not include additional information, only allows you to place an order for a pickup.
    Transaction history made through the app, punches under each category, rewards
    Rewards, awards, and total punches organised by category
    300s
  • Q4
    How does the reggie recognize a PUMPA user?
    The HP needs to tell the cashier his/her name, the cashier will search for the name and if the HP has the PUMPA app the HP will show as a PUMPA customer and will receive the punches for his purchases.
    The PUMPA app has a barcode, the cashier needs to scan the barcode and all the HP's details will appear in the reggie automatically
    The HP needs to have the bluetooth on in his device and turn on the "near store notification" in the app itself, then the cashier needs to choose 'select customer' in the POS and the name of the HP will pop up as the first in the list as a PUMPA customer
    The HP needs to turn on the bluetooth in his/her device , then on the 'near store notification" on the app and the reggie will recognize the HP automatically
    300s
  • Q5
    Can you place delivery orders via the app?
    No
    Yes
    300s
  • Q6
    Can you place pickup orders via the app?
    No
    Yes
    300s
  • Q7
    Where can the RP alter the app's setup? (adding pictures, creating more punchcards, etc)
    Via the BO, under PUMPA
    Support are the only ones who can make changes to the app
    Via the app itself, with a manager user only
    Dev are the only ones who can make changes to the app
    300s
  • Q8
    Where can the RP see information about the HP's purchases?
    Only via the HP's user in the app, under "history"
    Via the BO, under customer directory
    Via the app, with a manager user
    Via the BO, under PUMPA punchcards
    300s
  • Q9
    What is the minimum number of punches one can set for a punchcard reward?
    5
    15
    There is no minimum
    10
    300s
  • Q10
    If for any reason the HP was not attached to a certain purchase he/she made, can the HP be attached for the purchase afterwards and still receive the punch for the purchase?
    Yes, via the reggie the RP needs to attach the HP to the receipt and the HP will get the deserved punches.
    This situation will not occur as the PUMPA app is designed to fill in the HP's details automatically
    Yes, the RP can add the punch via the app but only with a manager user
    No, if the HP was not initially attached to the transaction he/she will not receive a punch for the transaction, the workaround is to add one manually for the HP.
    300s
  • Q11
    How can the RP see which products are in each punchcard's?
    Via the BO, under "punchcards" >"status"
    Via the BO and via the app
    Via the BO, under sub category "punchcards" > "setup"
    Via the BO > under "reports"> "discounts"
    300s
  • Q12
    If a product has been added to a punchcard, will the HP's who bought that product previously will receive a punch for that certain product?
    No, the system does not grant punches for the purchases where the product was not initially included in the punchcard settings
    Yes, but the feature toggle "Rewards" needs to be activated
    Yes, but the feature toggle "Loyalty Program Punchcards" needs to be OFF.
    Yes, the system "remembers" and allows to grant punches for products that were added.
    300s
  • Q13
    How does an RP add PUMPA subject to its BO?
    The RP has to go through sales as extra payment needs to be submitted to use the app, and then the support will be able to activate it is the feature toggle and setup.
    The RP has to go through sales as extra payment needs to be submitted to use the app then the support will activate the required feature toggles and after payment the RP will receive his "manager user" in order to be able to work with the app and gain access to all the PUMPA settings via the BO.
    It is built in the original BO template, all RP's have it.
    Activate the feature toggles via the BO
    300s

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