Q2_PERIODIC TEST_FRONT OFFICE SERVICES 9
Quiz by Elvie G. Quilang
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- Q1
As Front office staff, we do the following preparations upon the arrival of the guests except:
Keep your workstation clean and tidy
Fileas you work
Maintain par stock of supplies
Organize guest’s departure
30s - Q2
Arrange the following events in preparing for the guest's arrival.
I. Verification of documents
II. Pre-arrival
III. Preparing documents
IV. Pre-registration
1,2,3&4
2,1,3&4
3,1,2&4
2,3,1&4
30s - Q3
How to prepare the reception area for service and check all the necessary equipment to use?
The reception staff must check the details on the daily arrival list to review and ensure the guest booking is correct
All guests must prepare for all activities they engage in.
The Front office staff must check for safety and tidiness, they log on to other shifts and check all necessary equipment and stationery supplies.
Check the number of guests who arrive in the reception area and print the arrival list.
30s - Q4
The Villanueva family in Suite 135 left a day early because their child is sick. So that room is now vacant. I’ve changed the room Allocation list, but I haven’t told Housekeeping yet. What will you do before you start your shift as a Front desk staff?
Ask the housekeeping to block the room
Ask the housekeeping about the occupancy of the room
Ask the housekeeping to monitor the room.
Ask housekeeping to check and inspect the status of the room.
30s - Q5
What is the next step after you complete the handover with the previous shift?
Count a record of your cash float
Check the reception diary and occupancy of the hotel
Check the equipment is working
Check the stationery supplies
30s - Q6
Being in the Front Office is never an easy task. Not just simply accommodating the guest on arrival. What does it mean?
Have to check and verify every detail of information they have in their reservations
Review the expected daily guest movement
Checking and reviewing arrival details before guest arrival.
Record information regarding what happened during a specific task
30s - Q7
How can the receptionist check the status of guests on the daily arrival list?
Reception staff must check guest details on the Daily arrival list
Receptionist staff must check the availability of rooms to sell
Receptionist staff must negotiate with guests about the room rates
The receptionist must inform housekeeping regarding the total of guests
30s - Q8
This document contains the name of the expected arrival and departure for the next day.
Guest Registration Card
Movement list
Reservation Form
Voucher
30s - Q9
Assigning a vacancy and ready room
Room assignment
Allocation of room
Room collection
Room accommodation
30s - Q10
Room allocation should be done mostly based on the status of the room reservation. Which is an example of allocating room?
a guaranteed or paid reservation will always get priority over a non-guaranteed reservation or reservation for a walk-in guest.
flowers and fruits are placed in the room
17:00- TV in Room 220 broken. Called service people, can’t come till tomorrow. Please organize Maintenance to replace the TV
All of the above
30s - Q11
How do you allocate room?
Room allocation should be done based on the status of the room reservation.
Roomallocation should be done after the reservation
Room allocation should be done after the guest chooses a hotel room
All of the above
30s - Q12
Ana booked a room for Dec 24-25 and paid for a room in advance. Due to traffic, Anacame to the hotel late, and the front desk sell the room to another guest. Is the front desk did is appropriate?
Yes, because Ana does not arrive on time
No, because the room was a confirmed reservation and the hotel should hold the reserved room for the guest even if she doesn’t arrive on time
Yes, because the room is confirmed and the hotel will have to sell the room.
No, because Ana did not guarantee her reservations
30s - Q13
Early or late check-out. Which department will you pass the other request to?
FrontOffice
Cashier
Food and Beverage
Housekeeping
30s - Q14
Ana calls the 4 J’s Hotel to make a reservation for three nights from January 2 to4. She requests a deluxe room with a single-size bed. What is the best way to make sure the requirement of special requests is met?
follow-up with colleagues or departments about special requests
inform other colleagues or departments about special situations or requests.
provide information and will be distributed to departments
All of the above
30s - Q15
The Housekeeping department needs the total number of guests who stay at a hotel. Why do they need this information?
To know how many rooms they need to clean and prepared to ensure that guest requests are met.
To ensure guests feel comfortable, safe, and satisfied throughout their stay.
To know what room they need to clean and provide.
To ensure that rooms need to be cleaned and prepared
30s