Question 1

He/sheis a staff responsible for performing different tasks during the night audit.

Accepted Answer

Night auditor

Answer

Accounting

Answer

Top Manager

Answer

Front desk clerk

Question 2

Which is the function of conducting a night audit?

Accepted Answer

all of the above

Answer

balance all front office accounts

Answer

monitor guest credit limit

Answer

resolve room status and rate discrepancies

Question 3

Why is auditing work done at night?

Accepted Answer

Fewer activities in the front office in the evening

Answer

Auditing is difficult

Answer

Many disruptions in the evening

Answer

Aim to look for errors

Question 4

If the account for a specific point-of-sale or outlet is determined to be out-of-balance, the night auditor must ____________________.

Accepted Answer

review errors in the posting by tracing the submitted source documents and then do the necessary corrections

Answer

look for errors in the front office accounting and make necessary corrections

Answer

prepared credit and debit balance balances

Answer

compare allcredit limits of guests' and non-guest’s accounts with credit card floorlimits, hotel's house limit, guest's status, and reputation

Question 5

Observe the sample trial balance below for the restaurant department.

What is the trial balance shown in the table above?

Accepted Answer

the account entries in the credit and debit columns are balanced.

Answer

the account entries in the credit and debit columns are not balanced.

Answer

the account entries in the credit and debit columns are equal.

Answer

the account entries in the credit and debit columns are accurate.

Question 6

Why is it important for the night auditor to know the credit limit of each guest?

Accepted Answer

He/she makes sure that the guest does not go beyond his/her line credit limit.

Answer

He/she makes sure all the transactions posted to the ledger folio are correct

Answer

Ensure all charge that is appropriate to the client’s account

Answer

All of the above

Question 7

Post the remaining charges on the guest account. What does it mean?

Accepted Answer

Ensure that all remaining room services, telephone calls, and other charges are accurately posted to maintain an updated account for the next morning

Answer

Verify if the vouchers are posted on the correct accounts and correct them.

Answer

A review of the actual room racks and rates matches the PMS record

Answer

Check that accurate charges are posted to the appropriate folio.

Question 8

The process compares the account data entries with the actual vouchers and documents in the hotels’ out-of-sale outlets.

Accepted Answer

Cross-referencing

Answer

Batching

Answer

Point of sale

Answer

Out of balance

Question 9

Julius is a new auditor in a Sharingla hotel. His role is handling financial transactions. After reviewing and verifying posted entries he found out that there is a missing transaction. What would Mr. Julius do to balance all the front office accounts?

Accepted Answer

Call the cashier to clarify missing transactions

Answer

Double-check all the transactions

Answer

Finding and accounting errors

Answer

Making a summary of the report for the management

Question 10

Why is it important to conduct a night audit?

Accepted Answer

provide important insights into your property’s daily transactions, payments, open invoices, reservations, and general numbers for the day.

Answer

Check the balances and monitor guest credit limit

Answer

Provide information on balancing all office accounts.

Answer

Examining account balances

Question 11

Please, refer to the following situations:

Situation: The guest's name does not match the room given

How will resolve the situation, as a night auditor?

Accepted Answer

Check any room changes at the Front Officer or reception desk

Answer

Call the supervisor and ask for assistance

Answer

Report the said issue to housekeeping and the Front Office

Answer

Transfer the guest to the correct room

Question 12

Ms.Yatsugi is assigned as a Front desk in a hotel, there is a guest came into the reception area and requested to check out and pay all his bills. Ms. Yatsugimark the room as vacant, but the housekeeping did not update the room status. Your role as a night auditor is to settle room status discrepancies. What will be the possible effect if the room is not updated from time to time?

Accepted Answer

Failure to update the room status may result in loss of income and confusion among team members.

Answer

Failure to update the room status may result in overbooking

Answer

Failure to update the room status, the Front office manager has a short briefing with the housekeeping department.

Answer

Failure to update the room status may confuse the report to be submitted to the management.

Question 13

To avoid room status discrepancies, the housekeeping status report should be compared with the ___________ report.

Accepted Answer

Room status discrepancy

Answer

Housekeeping

Answer

Occupancy

Answer

Registration

Question 14

How will you process internal financial transactions?

1. Doublecheck transaction

2. Verify and reconcile room rates and room status

3. Identify and reconcile financial and system discrepancies

4. Suggest an internal financial system and control for improvements in the property’s operation

Accepted Answer

1,3,2&4

Answer

1,2,3&4

Answer

2,1,3&4

Answer

2,3,1&4

Question 15

What will happen to a hotel without making these daily routine records and reports? Refer to item no.14

Accepted Answer

This may result in inaccurate data and loss of income.

Answer

This may result in confusion among the front office departments.

Answer

Committing errors

Answer

all of the above

Question 16

This report identifies the accounts that are reaching or have already exceeded their set credit limits

Accepted Answer

High balance report

Answer

Credit report

Answer

Daily operations report

Answer

Specialty report

Question 17

The total room revenue for the 01^st January 2023 is 250,000 and the total room sold is 250. What is ARR or ADR for the first of January 2023?

Accepted Answer

100

Answer

150

Answer

200

Answer

250

Question 18

Read and analyze the charges and payments to the various departments in the given table

Compare the computed figures with the figures in the given financial document. No computation is needed. This is only a check-and-balance transaction.

Is there a balance in the day’s transactions?

Accepted Answer

No, there is a discrepancy in the day’s transactions

Answer

Yes, there is a discrepancy in the day’s transactions

Answer

Yes, there is a balance in the day’s transaction

Answer

No, there is a balance in the day’s transaction

Question 19

Referto no. 18 table.

Which among the entries of the different departments show discrepancies?

Accepted Answer

Room service and Paid outs

Answer

Room service and Pastry shop

Answer

Pastry shop and Laundry

Answer

Telephone and Room service

Question 20

As a night auditor, how will you track down the error?

Accepted Answer

Carefully check all the transactions and ensure that all entries are correct

Answer

Carefully check the accuracy of figures and calculations

Answer

Carefully check the remaining balance to avoid error

Answer

Finding and correcting accounting errors.

Question 21

The Night Auditor should prepare a Cash Deposit Voucher as part of the audit process. If cash receipts have not yet been deposited in the bank. What does a night auditor do in conducting a night audit?

Accepted Answer

The night Auditor should compare the postings of Cash Payments and Payouts with actual cash on hand.

Answer

The night auditor tallies the cash in each remittance of funds in the envelope with the signature of the cashier.

Answer

The night auditor will call the cashier to clarify posting cash payments and paid-outs with actual cash on hand.

Answer

The night auditor will separate the voucher into respective revenue outlets.

Question 22

You are assigned as a night auditor, and you are going to compute the daily sales in your hotel. Each department in your hotel has a separate envelope that consists of their sales for the day. You should tally all the cash and check payments with the Sales Summary Sheet in the area of revenue. Sum the total amount of each department to get the overall total.

What is the overall total of the Daily Sales?

Accepted Answer

₱227,425.00

Answer

₱78,565.00

Answer

₱148,860.00

Answer

₱225,245.00

Question 23

Study the table below.

What did you observe in the account of Mr. ken?

Accepted Answer

High Balance notice in Mr. ken account

Answer

Full payment notice sent to Mr. Ken

Answer

Mr. ken exceeds the credit limit

Answer

He rendered a payment before and during his stay

Question 24

What are the last procedures that must be done during the night audit to ensure the organization of received departmental documents?

Accepted Answer

Print a consolidated journal for each point-of-sales or outlet or reconcile the vouchers based on the posted charges and payments.

Answer

Recover all received money and source documents from the safe facility.

Answer

Conduct the physical counting of money and compare the amount to the declared value stated in the shift balance record

Answer

After verifying that all point-of-sales records are accurate, start batching and tallying.

Question 25

How can you provide appropriate products and services to the customer?

Accepted Answer

Provide potential members with all relevant information about the club's services and facilities as well as the rules and regulations.

Answer

Clearly explain to the customer the details required in the membership.

Answer

Explain the products and services clearly to the customers.

Answer

Assist the guest with their queries about the products and services offered by the hotel.

Question 26

It is the receptionist's duty that he/she should know to explain the club’s requirements.

Accepted Answer

Process membership

Answer

Monitor entry to the club

Answer

Provide information on club services.

Answer

Assist with the provision of services to members.

Question 27

How should you provide club reception services?

Accepted Answer

Check membership badges or cards upon entry to the club.

Answer

Assist guests with their requirements

Answer

Check the members if they comply with the dress code policy

Answer

Issues the membership card to the customer

Question 28

Read the dialogue between a guest and a Front Office personnel

Story 1: (A guest calls down to the Front desk)

Guest: Good morning. This is Ms. Chen. I booked the badminton court from 6 PM to 7 PM today. But my friend and I might not be back on time. May I reschedule the booking to 6:30 PM instead?

Front desk: Good morning. Ms.Chen. Thank you for calling Reception. Please hold the line while I check the computer.

Guest: Sure

Front desk: Thank you for waiting. Chen. Sorry to inform you that there is another booking from 7:00 to 8 PM.So the badminton court is available only at 6 PM.

Guest: How about 8 PM then?

Front desk: That’s fine, Ms.Chen. The badminton court is available from 8 PM until 10 PM.

Guest: Great. Please transfer my booking to 8 Pm then. Can we use the court until 9 PM?

Front desk: Yes. Ms. Chen. Guests are allowed to use the badminton court for a maximum of two hours. I will block the badminton court for you from 8 PM to 9 PM tonight.

Guest: Thank you.

Front desk: My pleasure, Ms.Chen. Is there anything else I can help you with?

Guest: That’s all. Thank you.

Front desk: You’re welcome, Ms. Chen. Have a nice day

What is the problem in the dialogue between a guest and a Front desk?

Accepted Answer

There is another booking at the requested time by the guest.

Answer

The availability of the badminton court

Answer

Schedule of booking

Answer

All of the above

Question 29

Please refer to the dialogue in no. 28.

What is the solution that you need to do as a Front desk?

Accepted Answer

Inform the guest about the available time.

Answer

Allocate another court for the guest.

Answer

Offer available time.

Answer

Inform the guest that there is another booking.

Question 30

Mr. Alvin came to the hotel gym to play Badminton. He did not follow the proper dress code according to the organization's policy. As a front desk staff, what should you do?

Accepted Answer

Politely explain to the guest the rules and regulations about the proper attire to be worn inside the facilities

Answer

Explain to the guest fails to comply with the dress code may result in loss of club membership.

Answer

Offer clothes to Mr.Alvin so that he can play badminton.

Answer

Ask the guest if he wants to buy your products so that he can play badminton.

Question 31

Ms. Camia wants to avail of club membership at Marriot Hotel. To join the club, she should undergo a club membership process. As a Front Office personnel, what are you going to do to extend help to Ms. Camia to avail of her membership?

Accepted Answer

Assist the guest and politely explain to Ms. Camia the Club membership with all relevant information about the club services and facilities.

Answer

Assist Ms. Camia and explain relevant information about the Membership application form

Answer

Clearly explain to Ms.Camia the details required in the membership application form so that she can fill it out the form.

Answer

Help Ms. Camia to avail of her membership.

Question 32

Please refer to the No. 31 situation.

How will you explain to Ms. Camia the content of the club membership application form?

Accepted Answer

all of the above

Answer

Clearly explain the details required in the membership application form so that she can fill out the form correctly

Answer

Politely explain to Ms. Camia the membership application form.

Answer

In polite manners, assist the guest to fill out the membership application form.

Question 33

What statement is true about club membership rules?

Accepted Answer

Club membership rules may include checking dress code and age regulations.

Answer

Club membership rules may include signing- in after entry to the club

Answer

Club membership rules may include checking the membership application form.

Answer

All of the above

Question 34

After checking the completed and signed form and after collecting the payment from the incoming member. What will be the next step to do?

Accepted Answer

Issues the membership badge card to the customer and keeps the signed membership form on file

Answer

Issues a receipt to the guests.

Answer

Explain the Membership Policies as well as the Club Rules and Regulations

Answer

Assist the guest to fill out the membership application form.

Question 35

The guest came into the gym to do an exercise. As a receptionist, what are you going to ask and check with the members?

Accepted Answer

Ask and check the membership badge card before entry to the club.

Answer

Ask the guest how many hours they want to use the facilities.

Answer

Check if the guest wearing his/her sports attire.

Answer

Check the bags of the guest before entry to the club.

Question 36

What skills and knowledge that a front desk officer must facilitate these responsibilities?

Accepted Answer

all of the above

Answer

High-level communication and customer service skills

Answer

Literacy skills to read documents such as club membership cards, membership database records, IDcards, proof of age cards, and driver's licenses

Answer

Literacy skills to read documents such as club membership cards, membership database records, ID cards, proof of age cards, and driver's licenses.

Question 37

Club premises are exclusively for active members only. Proper identificationmust be presented in the registration area. Why do we need to check the membership badges presented by the guest?

Accepted Answer

To check the record and verify the membership.

Answer

To know what membership, they would like to join

Answer

To know what club facilities, they would like to use.

Answer

To check and maintain the record.

Question 38

Are the parents can bring any children they want into the club, as long as they have a Club Family membership?

Accepted Answer

No, children must be on the membership or pay the prevailing guest fee.

Answer

Yes, if they have a club family membership.

Answer

Yes, as long as they pay the prevailing membership fee.

Answer

No, because children are not allowed to join the club.

Question 39

Why do we need to check the membership cards/badges that we issued to our guests?

Accepted Answer

To assure that we issued the card correctly for the specific club that the guest wants

Answer

To assure that we issued the card correct

Answer

To assure and verify membership

Answer

a. To give the best satisfaction to our guest

Question 40

Mr. Allan wants to join the Golf Club. He came into the registration area to ask for information about the club's services and Facilities. How can you provide quality services to the customer and club members in a particular?

Accepted Answer

Provide advice and information on club services and facilities to customers and club members as required.

Answer

Provide some information on club facilities and explain club membership rules and regulations clearly.

Answer

Explain the membership forms application form rudely while assisting him to complete the form.

Answer

always offer assistance to guests and members

Question 41

Why do we need to monitor entry to the club?

Accepted Answer

To check and verify membership on the list.

Answer

Wait for the guest IDs and check if it’s real.

Answer

Monitors the lobby of suspicious-looking characters

Answer

= Arrange guest reservations with other establishments.

Question 42

What does it have to do with club reception services?

Accepted Answer

all of the above

Answer

Check membership badges or cards upon entry to the club.

Answer

Assist guests to sign in according to government and organization requirements

Answer

a. Check that members and guests comply with dress and age regulations, according to toorganization policy.

Question 43

Mr. Smith did not know how to fill out the membership form. He asks for your help to assist him. What should you do?

Accepted Answer

Assist the guest and give a clear explanation of the membership form and help out in accomplishing the form

Answer

Assist and let the guest accomplish the form.

Answer

Let the guest fill out the membership form on their own.

Answer

Assist the guest and provide information

Question 44

What will you say if you ask for the guest's signature on the club membership form?

Accepted Answer

Please excuse me, Mr.Smith, kindly put your signature here.

Answer

Kindly put your signature here

Answer

Please put your signature, Mr. Smith

Answer

Please put your signature on your membership form.

Question 45

Ms. Pelayo from room 130, inquire about the control management rules and regulations of different club facilities in the Okada Manila Hotel. As a receptionist, how do you explain the rules and regulations of Club facilities in your hotel?

Accepted Answer

We have different clubs here in Okada Manila but first to access different clubs you just need a member card and scan it to our electronic reader for confirmation that our guests are truly a member. And we have some rules and regulations in Okada clubs, first in foremost proper attire is strictly required while we are in different facilities, especially when we are in the fitness club, just to prevent some injuries that can cause harm to our guests.

Answer

We have different rules in our hotel. To avail of all the club facilities, you need to be a member of the clubs you want to join and all users should wear appropriate apparel and footwear to comply with the requirements of the club facilities.

Answer

All users should wear appropriate footwear to comply with the requirements of the club. No visitors are allowed to access and use the equipment

Answer

You need to be a member all users are required to follow the instructions of the Hotel staff.

Question 46

Today is Mr. Santo's schedule for playing Table tennis. You saw him not wearing sports attire. Before Mr. Santos joined the Club membership, you explain the relevant information about the club services as well as rules and regulations. As a club receptionist, your role is to monitor and check the members who comply with the dress code. How do you explain the policy to Mr.Santos?

Accepted Answer

Inform Mr. Santos to wear sports attire before playing Table tennis to prevent some injuries.

Answer

Politely explain to him the rules and regulations for playing a table tennis

Answer

Politely say sorry to Mr. Santos that he will not be able to play Table tennis because he did not comply with the dress code.

Answer

Inform Mr. Santos to comply with the policy of the club.

Question 47

In the Sports Club. Which of the following should be avoided by the guest inside the sports floor area?

Accepted Answer

eating

Answer

drinking water

Answer

doing an exercise

Answer

dancing

Question 48

What will you do if there is disagreement about entry to the club?

Accepted Answer

Refer to issues to the security, director, or another pertinent individual.

Answer

Solve the issue alone and make a reported offer.

Answer

Classify or explain the club rules to the disagreeing party

Answer

Block or do not allow the guest to enter the club.

Question 49

He is the one who monitors the suspicious person in the hotel club.

Accepted Answer

Security

Answer

Club receptionist

Answer

Bellboy

Answer

Concierge

Question 50

How would you deal with an upset guest and their complaints?

Accepted Answer

Listen to the customer and thank the customer for bringing the matter to your attention.

Answer

Keep your promises to the guest.

Answer

Record details of the complaint

Answer

all of the above

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