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Quality Definitions and Perspectives

Quiz by Prof Brenda Corcino

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15 questions
Show answers
  • Q1
    A customer looked over different models of tower fans in an appliance store. He chose one with features not found in other brands at a competitive price, too. It has an energy saving feature, a multi-speed adjustment, a set feature for duration-of-use, an alarm and rechargeable study lamp at the side. Which perspective of quality does the customer have to evaluate the product quality?
    Value
    User
    Transcendent
    Product
    45s
  • Q2
    Which of the following is TRUE of the transcendent or judgmental perspective of quality?
    It provides a precise and universally acceptable definition for quality.
    It defines quality on the basis of the relationship of product benefits to price.
    It provides a means by which quality can be measured or assessed for business decisions.
    It is of little practical value to the managers, as standards of excellence vary from individuals .
    45s
  • Q3
    A supply and property officer came to a supplier to check different brands and models of check writers. He looked for cheap, easy to handle, good and legible fonts with very minimal ink consumption and maintenance. Which perspectives of quality did he have to judge whether a brand or model performs the intended function?
    User perspective
    Product perspective
    Value perspective
    Manufacturing perspective
    45s
  • Q4
    A technical inspector shall attest to the quality of products ordered before the orioer acceptance of the delivery. He took time to check whether each of the models delivered are free from defects and functions consistently. Which quality perspectives of quality did he assume to ensure that products delivered are up to its specifications?
    Manufacturing perspective
    Value perspective
    Transcendent perspective
    User perspective
    45s
  • Q5
    This refers to measuring the effectiveness of the product, or the degree to which the customer is delighted with the performance of the product or the efficiency of the service.
    Quality of design
    Quality of conformance
    Quality standards
    Quality of performance
    45s
  • Q6
    This pertains to the quality paradigm commonly known in the production of small product components where large customer pool requires factory power and statistical methods for mass production even with unskilled labor pool.
    Statistical quality control paradigm
    Mass production and sorting paradigm
    Techno-craft paradigm
    Custom-craft paradigm
    45s
  • Q7
    This refers to a quality paradigm that involves the participation of potential customers, as well as commitment of top-level management and empowerment of employees in defining, creating and assessing product quality so that producers may be provided with data on what to design and what to build and produce.
    Total quality management paradigm
    Statistical quality control paradigm
    Custom-craft paradigm
    Mass production and sorting paradigm
    45s
  • Q8
    The total cost incurred by investing in the prevention of failure or of non-conformance to requirements to ultimately meet customers’ specifications as well as inspection to verify conformance to customer requirements or quality standards.
    Cost of quality
    Cost of conformance
    Cost of non-conformance
    Prevention costs
    45s
  • Q9
    Costs incurred when performing activities to confirm that quality system is operational and the operations are conforming with quality management goals, as well as costs incurred in appraising and endorsing suppliers of products and services necessary for production of goods and services of value to customers, are classified as
    Failure costs
    Preparation costs
    Appraisal costs
    Prevention costs
    45s
  • Q10
    Warranty claims and returns are costs to the company. These fall under the category of
    Appraisal costs
    External Failure costs
    Internal Failure costs
    Prevention costs
    30s
  • Q11
    A local pottery produces twice as much as the ordered quantity everytime in order to provide the client with choices when some products fail to meet expectation. In the process, the company end up with too many inventory which rejects due to poor quality. This failure to attain design quality standards is a cost known as
    External Failure costs
    Prevention costs
    Internal Failure costs
    Appraisal costs
    45s
  • Q12
    Which of the following is TRUE about an organization’s internal customers?
    They receive goods or services from suppliers within the organization.
    They are the ultimate purchasers of a product or service.
    They do not add any value to the product before it reaches the consumer.
    They buy products or services for their own personal use.
    30s
  • Q13
    Total quality is defined as
    An integrated approach to organizational performance management which lower consumption of resources.
    A people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
    A customer-focused, results-oriented approach to business improvement integrated with traditional tools and techniques .
    A structured approach to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them.
    45s
  • Q14
    Like cement which bind the parts together to make a solid whole, the binding mortar of total quality management is _______________________ in all phases of work and all levels of the organization.
    Communication
    Teamwork
    Integrity
    Leadership
    45s
  • Q15
    The cycle of determining customer requirements and meeting them as well as measuring how effective and efficient the process of satisfying the customers then endeavouring to improve in meeting requirements or delighting customers, is
    Customer satisfaction
    Assessment
    Continuous improvement cycle
    Synergy in teamwork
    45s

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