Quality Dimensions

The _____ dimension of the quality, as suggested by David A. Garvin, refers to the amount of use one gets from a product before it physically deteriorates or until replacement is required.

Which of the following dimensions of quality, as suggested by David A Garvin, refers to the degree to which physical and performance characteristics of a product match pre-established standards?

It pertains to a dimension that speaks about how the product feels, tastes, sounds, smells or looks which is obviously an issue of individual judgment and preferences.

It refers to a type of testing where the product is subjected to short but sudden blows or jolts to test if it can withstand sudden applied forces.

It is a type of test where a product is put in an environmental test chamber that accelerates the effects of exposure to natural environment, or to conditions not actually normally expected.

It is a product quality dimension that is secondary to performance. Often, it refers to an attribute that makes it fast-moving from the warehouse stall than the other models or brands.

A cellphone manufacturer markets to several countries around the world. The company ensures that the spare parts of their products are available in all their markets and that technical personnel in their respective retail outlets are adequately trained to repair. In the context of the dimensions of quality, as suggested by David A. Garvin, the efforts taken by the company actually enhance the ____________ dimension of its product quality.

More UM employees preferred to UM Multitest because the HMO facilitation IS more responsive than in other hospitals. Those who want to consult with a physician do not need to wait that long. Which of the quality dimensions is influencing the customer perceptions of quality in this situation?

This quality dimension of service establishments refers to their capacity as service providers to execute intended or required service consistently and accurately even to varied and big number of customers at very minimal variation.

It is this dimension of service quality that requires understanding of the needs of the clients, and giving special attention to them in order to give an extraordinary experience because the service provider or the company wants to best satisfy or delight every client or customer.