Quality Gurus and their Significant Contributions
Quiz by Prof Brenda Corcino
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15 questions
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- Q1Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:a system of profound knowledge.absolutes of quality managementbasic elements of improvementthe four steps to total quality control30s
- Q2Which of the following is one of the four elements of Deming’s system of profound knowledge?Understanding variationSuboptimizationModern quality technologyQuality leadership30s
- Q3The _____ theory states that improvements in quality lead to lower costs because they result in less rework, fewer mistakes, fewer delays and snags, and better use of time and materials. Lower costs, in turn, lead to productivity improvements.Absolutes of Quality ManagementQuincunxBasic Elements of ImprovementDeming Chain Reaction30s
- Q4According to point one of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies withmiddle managementSuppliersEmployeestop management30s
- Q5Which of the following is the difference between Deming’s and Juran’s quality philosophy?Juran sought to improve quality by working within the system familiar to managers.Juran made top management commitment an absolute necessity.Juran demonstrated that quality management practices will save, not cost money.Juran viewed quality as imperative in the future competitiveness in global markets.30s
- Q6In Juran’s quality trilogy, the process of preparing to meet quality goals is calledquality leadershipquality planningquality improvementquality control30s
- Q7In Juran’s quality trilogy, the process of meeting quality goals during operations is calledquality planningquality leadershipquality controlquality improvement30s
- Q8According to _____, the only performance measurement is the cost of quality, which is the expense of non-conformance and the only performance standard is “Zero Defects (ZD) ”.IshikawaJuranCrosbyDeming30s
- Q9The essence of Crosby’s quality philosophy is embodied in what he calls thethe breakthrough sequenceDeming chain reaction theoryabsolutes of quality managementquality trilogy30s
- Q10Which of the following statements about Crosby’s absolutes of quality management is TRUE ?The burden of responsibility for solving quality problems falls only on the quality department.Quality means conformance to elegance, not requirements.Doing jobs right the first time is expensive.The only performance measurement is the cost of quality.45s
- Q11According to Crosby, _____ is a performance standard which involves concentrating on preventing defects rather than just finding and fixing them.Baldrige criteriabreakthrough improvementcontinuous improvementzero defects45s
- Q12Feigenbaum defined the term _____ as an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.quality trilogybasic elements of improvementabsolutes of quality managementtotal quality control45s
- Q13Which of the following influenced the development of a participative, bottom-up view of quality, that became the trademark of the Japanese approach to quality management?Philip B. CrosbyArmand V. FeigenbaumJoseph JuranKaoru Ishikawa45s
- Q14Dr. Kaoru Ishikawa is best known for developing a popular quality improvement tool calledcause-and-effect diagramHistogramu-chartprocess capability index45s
- Q15Which of the following is one of the key elements of Dr. Ishikawa’s quality philosophy?Personnel management is the entrance and exit of quality.Quality begins with education and ends with education.Data with dispersion information are false data.Remove only the symptoms, not the root cause.45s