Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:

Which of the following is one of the four elements of Deming’s system of profound knowledge?

The _____ theory states that improvements in quality lead to lower costs because they result in less rework, fewer mistakes, fewer delays and snags, and better use of time and materials. Lower costs, in turn, lead to productivity improvements.

According to point one of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies with

Which of the following is the difference between Deming’s and Juran’s quality philosophy?

In Juran’s quality trilogy, the process of preparing to meet quality goals is called

In Juran’s quality trilogy, the process of meeting quality goals during operations is called

According to _____, the only performance measurement is the cost of quality, which is the expense of non-conformance and the only performance standard is “Zero Defects (ZD) ”.

The essence of Crosby’s quality philosophy is embodied in what he calls the

Which of the following statements about Crosby’s absolutes of quality management is TRUE ?

According to Crosby, _____ is a performance standard which involves concentrating on preventing defects rather than just finding and fixing them.

Feigenbaum defined the term _____ as an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.

Which of the following influenced the development of a participative, bottom-up view of quality, that became the trademark of the Japanese approach to quality management?

Dr. Kaoru Ishikawa is best known for developing a popular quality improvement tool called

Which of the following is one of the key elements of Dr. Ishikawa’s quality philosophy?