
Quarter 1 CCS Grade 10 Reviewer
Quiz by Lezly Ramiro
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
If refers to the managements of one or more specific business processes for function by a third party.
It is a subset of BPO which is a centralized office that facilitates large amounts of inbound and outbound telephone calls
Software development, data entry, programming, and web development services are examples of services under_________.
It refers to the ability to actively listen, question appropriately, provide feedback and use the skills outlined to build costumer-relationship.
It includes customer-related services such as marketing or technical support.
These are heavy users of knowledge management system for solving problems and issues regarding products.
It includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks.
Greeting the costumer and making sure that you speak clearly in handling the call is called
It is the ability to work effectively with others and contribute to team task accomplishment.
It is a system being carried out online with the data being held at a third party’s premises and accessed via the web. This type of BPO is a means to save physical office space so one may retrieve information quickly and easily.
This is a characteristic of entrepreneurs who are constantly looking for new ways to solve problems.
Entrepreneur wants to make their own decisions. They set their own schedules and are able to work without supervision.
Entrepreneursdevelop a plan of action and must make decisions to help achieve that plan.
Computer skills are essential in almost every business.
It is essential that entrepreneurs be able to get along with others and enjoy meeting and talking to people.
This refers to the entrepreneur’s basic understanding of the economy fundamental concepts of finance, marketing ,and management.
These are skills used in all jobs when setting up and running a business
This shows the process of creating something new.
When more entrepreneur develops the same product, the price of products will _____________________________.
It is generated by examining the goods and services sold in the community.
It is a process of making new products which will be sold to the customers.
It is a managerial tool used to assess the environment and to gather important information that can be used for strategic planning.
Made available for consumer use, it is anything that can be offered to a market to satisfy the wants/needs of a customer.
The term that refers to the creation of names, symbols, or designs to distinguish and identify a product from others is:
What term describes a factor or consideration presented by a seller to explain why their product or service is superior to that of their competitors?
It is a meaningful and unforgettable statement that captures the essence of the brand.
New products development generally involves _____ key steps.
Product development may involve ________ of an existing product or _______of a new product.
A model of a new product is called __________
This communication may include conversations, meetings, presentations, and phone calls.
This person is the one who initiates or begins communication
It refers to anything introduced into the message that is not included in it by the sender and may disrupt communication.
BPO stands for Business Processing ________________________
This communication involves the use of body movements and facial expressions in order to send messages.
Your last topic or activity: "DEMOGRAPHIC ___________________________"