Quarter 1 Review
Quiz by carrie_replogle
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn't being used. Even though the monitor is made by a different manufacturer than the desktop computer, it still works with the computer.
Which computer design concept makes this possible?
Componentization
Plug and play
Firmware
Standardization
30s - Q2
You work for a store that sells and repairs computers. Due to the room's layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently.
Which of the following would BEST protect you from static electricity buildup?
Correct Answer:
Self-ground
ESD heel strap
Self-ground
ESD wrist strap
ESD mat
30s - Q3
Which of the following components requires special disposal procedures to comply with environmental guidelines?
Motherboard
Video card
Hard disk drive
Notebook battery
30s - Q4
You are the PC technician for a company. You received the following email from an employee:
My email doesn't work. I keep getting email sent back to me, and I can't find any of my old emails. I don't think that the email program has ever worked well.
When you arrive at the employee's desk, you observe how the employee accomplishes normal email tasks. You quickly determine that the problem is not with the email program, but that the employee needs to learn how to use the program. You have several high-priority tasks that need to be completed by the end of the day.
What is the BEST way for you to respond?
Direct the employee to the email program's help utility.
Inform the employee that there isn't anything wrong with the program and that he simply does not know how to use it correctly.
Set an appointment to train the employee on how to complete common email tasks.
Tell the employee to ask their co-workers how to use the program if he come across further problems.
30s - Q5
An employee calls you to demand more RAM for her computer to complete her work tasks. However, you know that her department doesn't have a budget for new equipment. Your supervisor is the only one that has authority to allocate department funds.
Which of the following is the BEST way to respond?
Tell the employee that the best option is for her to purchase new RAM for the computer and bring it to work.
Tell the employee that you will get new RAM for their computer as soon as possible.
Tell the employee that her department doesn't currently have a budget for equipment upgrades, but that you will let your supervisor know about the request so it can be properly determined if new RAM can be acquired.
Tell the employee that she should make do with what she has.
30s - Q6
Which of the following tools is specifically designed to test the DC voltage on a hard disk drive power connector?
Cable tester
Power supply tester
Multimeter
Loopback plug
30s - Q7
Which of the following device types should be plugged into a surge-protected-only outlet on a UPS unit, and not a battery backup outlet?
Inkjet printer
Laser printer
Secondary LCD monitor
External hard disk drive
30s - Q8
A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to the card.
Which of the following actions should you perform NEXT in your troubleshooting strategy?
Implement preventative measures.
Test the solution.
Document the solution.
Explain what you did to fix the problem.
30s - Q9
A user sends a print job to a network printer, and it prints page after page of random characters. He calls the help desk, and a technician discovers that the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution.
Which of the following actions should the technician perform NEXT?
Disable the network printer until users learn to use the correct drivers.
Upgrade to a newer printer that uses embedded drivers.
Formally close the incident in any job tracking tool.
Educate the user as to how the problem was resolved and verify that they are satisfied with the results.
30s - Q10
A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable.
Which of the following actions should you take NEXT?
Test the solution.
Create an action plan.
Determine if escalation is necessary.
Document the problem and solution.
30s - Q11
Which of the following BEST describes the chipset?
Facilitates communication between the processor, memory, and peripheral devices.
Allows you to expand the capabilities of your computer by installing expansion cards.
Designed to be compatible with a specific type of memory module.
Connections to the motherboard's front panel connectors, which are also called headers.
30s - Q12
You have just finished replacing the motherboard in your friend Ethan's computer with the same type of motherboard it originally had. You tested the motherboard by powering it on and verifying that the operating system started, and his applications were working. Now Ethan is complaining that his computer no longer recognizes his external hard drive.
Which of the following is MOST likely causing the external hard drive not to function?
The replacement motherboard does not support external hard drives.
Ethan's hard drive has failed.
The USB front panel connector was not properly connected.
The computer's power supply was not connected properly.
30s - Q13
When you try to boot your computer, it hangs after POST. When you access the UEFI setup program, you see that the date is several years behind, and the time is set to 12:01 a.m.
Which of the following is the MOST likely cause of this behavior?
A RAM module has become unseated from its socket.
The UEFI firmware is outdated.
The motherboard battery has failed.
The UEFI firmware is corrupt.
30s - Q14
You work at a computer repair store. You just upgraded the processor (CPU) in a customer's computer. The computer starts, but it shuts down shortly after starting Windows.
Which of the following is MOST likely causing the computer to automatically shut down?
The CPU is not supported by the BIOS.
The CPU is bad.
The fan has no power.
The computer has a virus.
30s - Q15
You work at a computer repair store. You just upgraded the processor (CPU) in a customer's Windows-based computer. The customer purchased the latest AMD Phenom II processor, and you installed it in the computer. When you power the computer on, you only see a blank screen.
Which of the following is MOST likely causing the computer displaying a blank screen?
The CPU is bad.
The power connector for the fan was not connected to the motherboard.
Someone unplugged the computer without performing a proper shutdown first.
The heat sink and fan were not installed correctly.
30s