
Quick Quiz
Quiz by John Kennery
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includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
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6 questions
Show answers
- Q1What would be an acceptable greeting when a CM calls in to Concierge?None of these greetings are acceptable.Hello and thanks for calling AmEx! How can I help you today?What up homie?!?! This is Sara Jane Moore at your disposal...talk to me.Thank you for calling American Express Platinum Concierge, this is ____________, how may I assist you today?30s
- Q2What is one of the most important aspects of conversation you should focus on when conducting a ticket pre-sale call?Ticket price.Proper authentication.Seat location.Setting the proper expectation.30s
- Q3What does "ICM" stand for?I Can ManageIncapable Card MemberInstant Credit MechanismIntelligent Call Management30s
- Q4When taking the Computer Based Training as required by our esteemed, imperial client, what is the best course of action to embrace?A portable electro-shock tool firmly attached to your forehead.Readily available sharp, pointy jabbing tools.Coffee....lots and lots of coffee.A combination of any or all of these can help get you through the drudgery.30s
- Q5List the elements of Call Flow (Hint: O-P-S-F)Okay, Please, Stop, FightingOpen, Probe, Solve, Fulfill.Organize, Prevent, Solicit, FinalizeOpinion, Positive, Selective, Features30s
- Q6What is an acceptable way of stating a Promise Date to a CM?You should be receiving that email no later than 11:00AM Eastern Time today.You will receive my telepathic confirmation message once my aura has been cleansed.I will get that email out to you right away.I will give you a callback tomorrow guaranteed.30s