QUIZ 1 (MIDTERM)

According to this theorist there are three ego states in the human persona.

“Never talk to strangers” is what form of ego state?

An Arab (speaking Arabic) might visit India (language: Hindi) for his company’s specialized metal supply. Here, there will be a lot of distortion and misinterpretation even in direct contact between the two people. This is a clear example of what type of communication barrier?

At times lots of details can cause distortions. One should make messages simple, plain and direct with facts. That is the best form of effective communication which would avoid the receiver to experience ___________.

The sender has some kind of information that he wants to share with others. First, in order for that message to be received ___________.

A child living closely within an extended family will emulate behaviors from the wide range of authority figures. Thus she will exhibit what type of ego state?

The Senior Vice President for Sales deletes the e-mail announcing the quarter’s sales figures before reading it because he has the impression that the result isn't favorable to him. This act is an example of communication barrier called _________.

Bill is in his office on the phone with a supplier. While he’s talking, he hears the chime of his e-mail alerting him to an important message from his boss. He’s scanning through it quickly while still on the phone when a coworker pokes her head into his office saying Bill’s late for a staff meeting. This is an example of _____________.

Melani wants to remind her husband, Ejer, to stop by the store after work and buy milk for dinner. She forgot to ask him in the morning, so Melani texts the reminder to Ejer. He texts back, then shows up at home with a gallon of milk under his arm. Which of the following is true?

Memos, letter of announcement, notices from upper management to its associates is called:

Gestures, body language, facial expressions, eye contact cannot be considered as message unless it is converted into words.

Telephone, fax, internet, emails and computers are considered message carrier and not as medium.

Bob was the leader of his group of friends and it was he who always set the time that they should meet, where they should go and what they ‘should do’. He often shook his finger at his friends reprovingly. People in his circle of friends eventually got fed up of him and many left the group. This situation is an example of:

Mary and Joan were good friends and they went everywhere together. When Joan’s mother died it was Mary who looked after her and often put her arm around Joan saying such words as ‘Don’t worry about things. I will help you with all your work; I love you a lot you know’.