Quizalize logo
placeholder image to represent content

Quiz 1: Voice Bio

Quiz by Dipti Tigdi

Feel free to use or edit a copy

includes Teacher and Student dashboards

Measure skills
from any curriculum

Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.

With a free account, teachers can
  • edit the questions
  • save a copy for later
  • start a class game
  • automatically assign follow-up activities based on students’ scores
  • assign as homework
  • share a link with colleagues
  • print as a bubble sheet

Our brand new solo games combine with your quiz, on the same screen

Correct quiz answers unlock more play!

New Quizalize solo game modes
5 questions
Show answers
  • Q1
    If the customer declines enrolling in Voice Authentication, what should you do?
    Ignore the Customer
    Click opt-out and select the appropriate reason code
    First attempt to overcome the customer’s objection. If the customer still declines, click opt-out, select the appropriate reason code and advise the customer they are not enrolled
    Enroll them anyway
    120s
  • Q2
    When should you NOT enroll a customer in Voice Authentication?
    All the above
    Excessive background noise on the call (dogs barking, static)
    When there are multiple speakers on the call or third party (ex: branch/internal transfers)
    Call History comments advise to refer the customer to BCS/Fraud
    120s
  • Q3
    For non-quebec residents, once you have determined that the customer has met all enrollment criteria (i.e. only one speaker on the line, you are speaking to the correct person, no static on the line) you select enroll on the VA widget, when do you read the enrollment script
    Immediately after you click enroll
    You don’t need to read a script
    At the end of the call
    Before you click enroll
    120s
  • Q4
    You receive a call and are made aware that it is the branch calling. After you enter the Scotiacard number, AS400 asks is “Customer on the line (Y/N), what should you select?
    Either or, it doesn’t make a difference
    N- you do not have the customer on the line, and therefore they are not eligible for Voice Authentication Enrollment
    Y – since the customer may be there in the background
    Y – since you are going into a customer account
    120s
  • Q5
    When you are reading the enrollment script, the customer cuts you off. What should you do?
    Ensure you read the Script in its entirety
    Don’t worry about it, it doesn’t really matter
    Answer any questions they may have
    A and C
    120s

Teachers give this quiz to your class